*** *** *** *** *** *** *** *** *** ** *** *** *** ** *** * ***
We apologize for the lack of communication, follow-through, and customer service Mr*** has experienced. We are willing to refund him the $he has requested. We
had been experiencing some delays in the repair of the clippers like Mr*** owns, but what happened with his unit was regrettableWe have put into place a system which should avoid this from happening again. While we pride ourselves in quality service, the occasional accident can happen but this does not excuse our mistakes. Again our apologies
To be quite honest, however the hair clipper in question has been ready since November 4, We called the number Mr*** had provided (***) on that day and left a message. We do our best in accurately writing down people's phone numbers and in dialing their number when the item is finished. We do not know why he did not get his messageWe feel that later, when Mr*** called to inquire about his clipper, we either assumed his clipper was not ready, or accidentally over-looked his item in our haste and in the confusion of the holidays. Again, we are sorry for what has happenedThe clippers are ready for pickup, as well as the check; unless Mr*** would prefer us to USPS the check to him Please advise
Best regards,
*** ***%3%
*** *** *** *** *** *** *** *** *** ** *** *** *** ** *** * ***
We apologize for the lack of communication, follow-through, and customer service Mr*** has experienced. We are willing to refund him the $he has requested. We
had been experiencing some delays in the repair of the clippers like Mr*** owns, but what happened with his unit was regrettableWe have put into place a system which should avoid this from happening again. While we pride ourselves in quality service, the occasional accident can happen but this does not excuse our mistakes. Again our apologies
To be quite honest, however the hair clipper in question has been ready since November 4, We called the number Mr*** had provided (***) on that day and left a message. We do our best in accurately writing down people's phone numbers and in dialing their number when the item is finished. We do not know why he did not get his messageWe feel that later, when Mr*** called to inquire about his clipper, we either assumed his clipper was not ready, or accidentally over-looked his item in our haste and in the confusion of the holidays. Again, we are sorry for what has happenedThe clippers are ready for pickup, as well as the check; unless Mr*** would prefer us to USPS the check to him Please advise
Best regards,
*** ***%3%
Customer accepted company offer of resolve