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Wisneski's Westmoreland Services

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Wisneski's Westmoreland Services Reviews (6)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As a matter of principle, I reject the response. I don't expect them to do anything about it. I never expected a refund because the woman who answers the phone has always been rude and condescending. However, I will make three further points.1. I pay for a weekly service. I didn't get it. I will be calling every single time I don't get my trash picked up and just filing a complaint with the company (which I'm sure will probably not even get mentioned to anyone.)2. If I had a sticker, I would have displayed the sticker. I have NEVER received a sticker in the entire time I have been a customer. That's not to say they didn't mail it...but if they did, I never received it.3. I am weighing every bag that goes into my trash can for future reference. I record each weight on a calendar so I can refute any future claims that a bag was over 35 pounds.As far as I'm concerned, no further action needs taken on this matter. I just wanted my complaint on file somewhere.
Regards,
[redacted]

WISNESKI WISNESKI'S WESTMORELAND SERVICES LLC [redacted] MAY 16, 2016 In regards to the complaint we will NOT offer a refund. Her trash was not taken somewhere else it was still there the following week and was collected. Also we ask our customers to post the sticker we provide, on their can or where they but their trash. SHE DID NOT DO IT![ that is why she was not picked up ]and then I sent her a new sticker after she called. It does not matter how long you have been.a customer we require it! The purpose of the sticker is if a regular driver is off the fill in driver only needs to look for the sticker. If she does not like our service she can feel free to change companies even tho she's been a customer since April of 2013. Thank You Marilyn W[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While it is true that I put out large amounts of kitty litter once a month when I clean out the boxes, I have already spoken to the woman in the office when I called to complain once before telling her that my trash had not been picked up. I told her that I had about 120 pounds of cat litter in the trash barrel for pick up that day and she said there was a 35# limit and I said that the bags were less than 35# each and she said that was okay. The cat litter in question is in smaller bags-- usually either grocery store sized bags or the bags the cat food comes in, which only hold 10 pounds of cat food-- that can be lifted individually into truck and each of those bags is under 35 pounds. I will, in the future, weigh each bag and put write the weight on the bag if they'd like. Additionally, the weight of the individual bags has nothing to do with the fact that I paid for a service that was not delivered on at least three separate occasions. It is a red herring argument attempted to deflect from the issue about which I have my complaint. Additionally, if their response is correct, and the owner of the company is indeed the driver who picks up my trash every week, then I was lied to when I was told my trash was not picked up the last time because of a new driver.
Regards,
[redacted]

We have received the complaint with assigned ID of [redacted] and would like to respond. [redacted] is a customer of Wisneski's Westmoreland Services. Her pickup schedule is once a week on Wednesdays. As stated on our billing which is sent out quarterly, trash must not exceed 35 pounds. The...

driver, which is also the owner of the company, has stated that Ms. [redacted] places large amounts of cat litter that easily exceed the 35 pound restriction for pickup. It is suggested that Ms, [redacted] please put her trash out weekly if she will exceed the weight limit by placing her garbage out bi-weekly. Please note, customers also are asked to place their provided sticker showing their account number in clear sight on their can/container to assure their trash is picked up. If there are future concerns about an issue with a potential pickup, it is requested she contact the company ahead of time. Also, the owner of the company/Ms. [redacted]'s driver has offered his cell phone number as a contact for the Revdex.com if more details are required. ###-###-#### (Mr. Marcus W[redacted]) Thank you. Wisneski's Westmoreland Services

Review: I pay to have my trash picked up every week. There are many weeks when I don't have enough trash to put out and so I don't. But there have been at least three occasions where I have placed my trash at the curb prior to my scheduled pick up day (Wednesday morning) and my trash has not been picked up, despite being up to date on my bill. When I call to complain, I get the same woman on the phone who tells me simply that they'll get it next week. The reasons they have given me for not picking up my trash are "Well, they came early because of the weather" to "We have a new driver." When I ask if I will get a credit to my bill for failure to provide services paid for, the lady simply says, "No, we'll pick your trash up next week."

Today, 4/13/16 was the third time my trash has not been picked up even though it was put curbside by Tuesday night. Each time I have contacted the company to ask why and each time I'm given a different excuse and told they'll get it next week. I finally asked for a credit to my account today and was told no, that the best they would do was pick up my trash next week. I pay for trash pick up every week, not every two weeks.Desired Settlement: I want a credit to my bill for the three weeks that I can remember that my trash has not been picked up but has been put curbside before Wednesday morning (and by Wednesday morning, I mean before 12:01 am Wednesday morning). I pay $63.00 for three months of trash pick up every week. I figure that comes to $5 a week (give or take a quarter). So I would like a credit to my account of $15.00.

Business

Response:

We have received the complaint with assigned ID of [redacted] and would like to respond. [redacted] is a customer of Wisneski's Westmoreland Services. Her pickup schedule is once a week on Wednesdays. As stated on our billing which is sent out quarterly, trash must not exceed 35 pounds. The driver, which is also the owner of the company, has stated that Ms. [redacted] places large amounts of cat litter that easily exceed the 35 pound restriction for pickup. It is suggested that Ms, [redacted] please put her trash out weekly if she will exceed the weight limit by placing her garbage out bi-weekly. Please note, customers also are asked to place their provided sticker showing their account number in clear sight on their can/container to assure their trash is picked up. If there are future concerns about an issue with a potential pickup, it is requested she contact the company ahead of time. Also, the owner of the company/Ms. [redacted]'s driver has offered his cell phone number as a contact for the Revdex.com if more details are required. ###-###-#### (Mr. Marcus W[redacted])

Review: We have paid in advance for our trash pick up and 5 weeks ago the trash people decided not to pick it up. I called and the owner said she didn't think that anyone was living there b/c their worker told her the mother died which I told the worker that but never mentioned we were moving. She then stated she would have them pick up our garbage for the 3 weeks they did not. Then she called me cause again they didn't pick it up, which this time I told her the conversation is being recorded from my answering machine, she stated that she told her employees to take our trash but they did not listen to her b/c she is a woman, but yet she is the owner. I explained that we payed for services we are not getting and that this is a health risk for us having so much old waste, she then said she would have them take all our trash this monday, but then calls me today and says they will not take our trash but on the recorded conversation she stated they would. We paid for 5 weeks of no trash pick up and the 4 weeks before that they only took it once. So for a total of 2 months they did not fulfill their services we paid for. Also she mentioned a contract and when asked for a copy she said there was none. She also was using profanity with me and being very irate with me.I do not appreciate being totally disrespected by being yelled at with profanity by the owner, and lied to by making false statements and not providing me with what she said she was going to do to resolve the problems her company caused.I want a refund for the services not provided for 2 months & for them to pay for my waste pickup they did not take.I have the recorded conversation and will provide you a copy upon request.Thank YouDesired Settlement: Refund & Payment Removal of Waste I want a refund for the services not provided for 2 months & for them to pay for my waste pickup they did not take.

Business

Response:

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Description: RUBBISH/GARBAGE REMOVAL, DUMPSTER SERVICES

Address: 4047 Slope Hill Rd, Mount Pleasant, Pennsylvania, United States, 15666

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