Wissahickon Creek Veterinary Hospital

I was a patron of the Wissahickon Creek Veterinary Hospital for over ten years I was introduced to the hospital when I adopted a cat with feline leukemia from a woman who used their services DrJ***, demonstrated sensitivity and compassion when my cat Artis succumbed to the disease after five years Several years later, my mother found a cat, which two years later was diagnosed with diabetes In the summer of 2014, I boarded this cat, Simba, with the hospital, and was called to remove him from the hospital because he was agitated and the staff who could not administer his insulin Fortunately, I was able to send a friend to pick up Simba since I was vacationing in Maryland This year, 2015, I scheduled to board Simba again The receptionist accepted the reservation without a problem Two days later, I received a call from another woman who tells me that I cannot board my cat there after what happened last year I requested to speak to the owner, DrL*** and she refused, saying he wasn't available Then she proceeded to tell me that the cat wasn't welcomed there for treatment either I requested to speak to the owner and she was speaking on his behalf I told her no one told me he couldn't receive treatment at the hospital; if this were the case, why did I continue to receive appointment reminders? She had no answers I went to the office and met with the owner, Drwho stated, "I work long hours and I have bills to pay so I don't have time for these problems." He acknowledged that he had not excluded Simba from his practice." He further acknowledged that he was available when I called, but then left so he aloud this technician to respond to my questions According to Veterinary Regs, a veterinarian may not allow a technician to make decisions on his or her behalf Furthermore, it is a violation of regulations to deny an animal access to treatment without a written explanationWhen our meeting was completed, I requested a letter explaining why my pets could no long be treated at Wissahickon, especially, Cheerokee who never caused a problem Several days later, I received a letter, which stated, "you and your pets are no long permitted to receive treatment...." No reason was contained in the letter I boarded my cat Simba at the Wyncote Veterinary Hospital and the service was exceptional When I picked Simba up after my trip, they told me he was a little agitated due to the transition and absence of his owners, but they were gentle and patient with him They told me they enjoyed brushing and playing with him The level of expertise among the technicians, some of whom were high school students in training, certainly surpasses the techs at Wissahickon hospital who have been working in these positions for years But I am not surprised since greatness starts at the top Be forewarned that Dr will defend his staff even when they are wrongThey certainly showed no compassion for my diabetic cat DrL*** should be sanctioned for violating PA Veterinary regulations for not informing me last year that my pet would no longer be treated at his facility He also gave a technician his authority as a veterinarian, which is also a violation Had acted professionally and complied with the regulations, this situation would not have occurred this year and I would not be writing this review