[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Wissler has refused to provide me with my vehicle's service recordsI was referred to their attorney for theseTo date, Wissler has continued to refuse to provide me with their attorney's informationIf this company refuses to resolve the sale of a compromised vehicle, then I will need to discuss things with their attorney, as the company itself has refused to communicate with meI, again, request Wissler's attorney's information Regards, [redacted]
On 01/16/took vehicle for inspection to a different dealership and was told I had the same problems that were supposed to have been fixed by Wissler's from last inspection on 01/Called Wissler's to tell them I have the same problem that I paid $for at last inspection by themWas told by Wissler's they needed to see the vehicleAfter they looked at it they admitted to a defective part but said other parts needed replaced that I would need to pay forWe agreed to $plus tax to take care of the problem then later was told other parts needed replaced for $additional costand after that I was told the work that they did, wouldn't guarantee a fix for the problem(The problem was a left rear axle seal leak)When I picked up my truck I found my brakes were not working properlyOf note, no problems with my brakes before it went in their garageSo I went right back in and told them and they would not admit that they did anything wrongI had several heated conversations with the service manager and the owner with no resultsThe service manager was worried enough that he called me an hour later to see if I got home okay(guilt)? Would not recommend nor would I ever go back to Wissler's
[redacted] – [redacted] says, “the paper doesn’t lie.” I can only assume she is referring to the “We Owe” paperwork The two concerns regarding [redacted] had were: Floor mats: We owe states (and [redacted] confirmed), “Original or aftermarket floor mats.” [redacted] received aftermarket floor mats Noises: We owe states that it is a warranty item [redacted] may take the vehicle to any [redacted] or [redacted] dealer to have warranty work completed At this time, we understand the “We Owe” to be completed Sincerely, Devin W [redacted]
This is a first for me in that a customer expects compensation for time spent looking at a vehicle I apologize the vehicle wasn't what the customer expected, however, it is not industry standard for a dealer to compensate for drive time On a side note, the vehicle has been sold and no longer available I wish this customer the best in locating another satisfactory one Sincerely, Devin Wissler
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I think Wissler motors is misunderstanding that we did already discuss these two topics I was refused original floor mats as promised in the we owe you so we had to choose aftermarket ones We owe you says two noises will be fixed but it doesn't say it was warranty work.Devin assured me they would be fixed even if it was not warranty work! Since the problem with the [redacted] was undetermined yet, it was unknown if warranty work.I feel we are just repeating ourselves but once again, after being treated so poorly at this dealership and being refused service from them I will seek quality service elsewhereI just find it wrong that I don't get original floor mats and my two free years of oil changes as promised One good thing is that the unnessary stress from the poor service is over and I sure hope this doesn't happen to anyone else!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I think Wissler motors is misunderstanding that we did already discuss these two topics I was refused original floor mats as promised in the we owe you so we had to choose aftermarket ones We owe you says two noises will be fixed but it doesn't say it was warranty workDevin assured me they would be fixed even if it was not warranty work! Since the problem with the [redacted] was undetermined yet, it was unknown if warranty workI feel we are just repeating ourselves but once again, after being treated so poorly at this dealership and being refused service from them I will seek quality service elsewhereI just find it wrong that I don't get original floor mats and my two free years of oil changes as promised One good thing is that the unnessary stress from the poor service is over and I sure hope this doesn't happen to anyone else!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I simply ask for the records on file in regard to my vehicle, that I purchased in full from this dealershipI do have rights to those recordsIf there is nothing to hide, then there should have never been an issue, nor should there continue to be, in forwarding to me the records for my vehicle Regards, [redacted]
2-8-15I reject the message from Wissler Motors for the following reasons: Floor Mats: b-c) When I called Alex when I got home from purchasing the car, Alex told me I would have to wait until SATURDAY morning until he could call the guys SATURDAY morning I went in at am so we won’t have to play phone tag I just wanted this resolved I DID NOT request to look for the floor mats myself .Alex took me for a walk to find the floor mats which were not even there He was clueless walking me around the place I was not surprised as I when I was doing my paper work Alex forgot to ask me for my title so I kindly reminded him that he needs the title, then Alex filled the date out wrong on the back of the title and appeared scared because he said it would cause an issue and it would cost $to fix the title He was afraid to tell Chris but then told him he made a mistake I felt for Alex as he learning Then we were given a written We Owe You from Devin saying we would be getting the original floor mats (in my understanding [redacted] mats that go with that [redacted] because the [redacted] only had one owner and had about 17,miles on it) or aftermarket our choice d) My husband, two year old and I went in on Monday to get our floor mats as arranged with Alex We were told the floor mats that were in the back of the [redacted] when I test drove it were pulled by an employee because they belong to another vehicleWe told Alex we wanted the original floor mats as promised but Alex had no answers and just kept walking back and forth to us saying he had to ask Alex said they(assuming all Wissler’s because they wouldn’t come talk to us face to face)will not give us the original [redacted] mats and would only credit us $ towards them since they are expensive and they need orderedAlex said they won’t order floor mats because they won’t lose any more money on this deal So we were refused the original mats and were forced to take the aftermarket ones and they were not even cut to fit in our jeepWe had to take something as it was going to snow and I didn’t want to ruin the nice interior of our [redacted] floor by not having mats which implied that the [redacted] did have mats in at some point! I guess the person who leased the vehicle before I bought it just loved the mats and got to keep them as part of the deal or perhaps the Wissler’s put them in another vehicle they flipped? On Saturday Devin told me they lost about $dollars on this deal because the [redacted] was sitting on the lot for so long Alex mentioned the $loss and said he was only making about $on the deal I guess that was told to me to feel bad for them about losing money? I guess that probably is another lie.f) Devin said “The customer did state she didn’t want floor mats that were not OEM because they could slide if they didn’t have a hole for the hook.” I didn’t say I didn’t want OEM because I don’t even know what that stands for I did say I wanted the original mats as promised because they fit in the [redacted] properly Devin’s written WE OWE YOU says “set of floor mats either original or aftermarket.” It DOES NOT SAY Camry mats put in your [redacted] by mistake that we find out about later or aftermarket ones because we are not buying you original [redacted] mats.g) I find it sad that Devin thinks he followed through with his written We Owe You on the original floor mats Original floor mats means just that the original floor mats not mats to another vehicle his employees put in the wrong vehicle Like I said we were forced to take aftermarket ones since they refused to supply us with the original mats Noisesa) Devin did express that warranty would cover the items and I was worried that he didn’t know what the issue even was so how did he know it was warranty work? He said if it was not warranty work he would fix it b) Alex and the technician who test drove with me are the only people who verified the noises with me Devin never did so it would not surprise me that he didn’t hear the noises Just like when I questioned Devin on why does this vehicle have issues if it was sold with a motor trend label and all Devin said was sometimes things are missed maybe the guys had the radio on and missed the noises.d) I actually expressed that in my opinion one noise was gone and one noise was still there to Devin, Alex and the technician.e) Devin did say we could take it anywhere to get it fixed but he PROMISED ME in WRITING that he would fix both noises and he didn’tNow he wants me to go somewhere else What about his written WE OWE YOU? Wanting her money backf) I told Devin and Alex I was unhappy with the situation and wanted my money back but Devin explained to me that his marketing tool says you can exchange it but the fine print on the real document that I signed says I can’t get my money back and I have to exchange it to buy another vehicle on his lot After looking through his inventory, Alex even said nothing on the lot is comparable to my purchase to exchange it with!!! That is why I wanted my money back After some thought about this conversation with Devin I do recall Devin saying if I was going to be unhappy with the [redacted] I should exchange it in now resulting in me stating I chose the [redacted] because I liked it, after all I traded in a [redacted] that I loved Obviously I would like the vehicle if it was fixed but told Devin and Alex that I was now worried because I now have a lack of trust in this place as the car mats are missing My instincts kicked in and I became very nervous, stressed and emotional but that is when Devin did say he will give me a written WE OWE YOU and said we will fix it I promise and it is a good vehicle He said the paper promise should make me feel better about this situation as he is putting himself out on a limb So we left on Saturday not being able to trade in the vehicle with anything comparable to our purchase because they didn’t have anything comparable on the lot However, we did leave with Devin’s written WE OWE YOU that was supposed to make it all better but we soon find out that was not so true.*Additional information: After filing with Revdex.com I went back to Wissler to schedule my first free oil change (had to cancel due to snow) since I have no idea when the oil was changed last due to the [redacted] not have a sticker on the windshield and schedule an appointment to have my jeep fixed as promised because the other noise was back!! I guess the greasing of the bushings that his sister dealership did didn’t fix anything and it just kept things quiet for little I was told by Todd the service manager on the phone that I can’t get it fixed at Wissler’s I have to go somewhere else I asked Todd are you sure? You do know that I have just bought my [redacted] there and he put me on hold and came back on the phone and said I have to take it to another dealership to get fixed So that is when I knew they got a response from Revdex.com because they refused to give me service! I guess that is better than being promised things that are not going to be followed through with, in addition to the fact that even the thought of dealing with Wissler motors for anything totally stresses me out due to the lack of trust and unprofessionalism I experienced I am not surprised that Devin failed to mention the entire windshield wiper blade situation or loaner vehicle situation I guess he couldn’t come up with a reason for the poor treatment so ignore it and it will go away, or since he already apologized for the wiper blade treatment, there is nothing more he can say Kind of like me refuse me service and I will go away.I should note one positive thing about my purchase; I got a coupon for two free years of oil changes but after all the stress, poor treatment, lack of trust and being refused service, I sure don’t want to ever deal with Wissler Motors again So, at this point in time, I feel the least they could do is refund me the price of original [redacted] mats so I can have another [redacted] dealership order them for me, give me a refund for the cost of two free years of oil changes so I can go to another [redacted] dealership who can fix my [redacted] AND change my oil because obviously Wissler Motors told me to go somewhere else! Otherwise they should at least give me my $trade in value back so I can trade this vehicle in and get another vehicle from a dealership that doesn’t sell vehicles with problems or treat it customers so poorly I truly hope this doesn’t happen to anyone else nobody deserves this experience
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Wissler has refused to provide me with my vehicle's service recordsI was referred to their attorney for theseTo date, Wissler has continued to refuse to provide me with their attorney's informationIf this company refuses to resolve the sale of a compromised vehicle, then I will need to discuss things with their attorney, as the company itself has refused to communicate with meI, again, request Wissler's attorney's information Regards, [redacted]
On 01/16/took vehicle for inspection to a different dealership and was told I had the same problems that were supposed to have been fixed by Wissler's from last inspection on 01/Called Wissler's to tell them I have the same problem that I paid $for at last inspection by themWas told by Wissler's they needed to see the vehicleAfter they looked at it they admitted to a defective part but said other parts needed replaced that I would need to pay forWe agreed to $plus tax to take care of the problem then later was told other parts needed replaced for $additional costand after that I was told the work that they did, wouldn't guarantee a fix for the problem(The problem was a left rear axle seal leak)When I picked up my truck I found my brakes were not working properlyOf note, no problems with my brakes before it went in their garageSo I went right back in and told them and they would not admit that they did anything wrongI had several heated conversations with the service manager and the owner with no resultsThe service manager was worried enough that he called me an hour later to see if I got home okay(guilt)? Would not recommend nor would I ever go back to Wissler's
[redacted] – [redacted] says, “the paper doesn’t lie.” I can only assume she is referring to the “We Owe” paperwork The two concerns regarding [redacted] had were: Floor mats: We owe states (and [redacted] confirmed), “Original or aftermarket floor mats.” [redacted] received aftermarket floor mats Noises: We owe states that it is a warranty item [redacted] may take the vehicle to any [redacted] or [redacted] dealer to have warranty work completed At this time, we understand the “We Owe” to be completed Sincerely, Devin W [redacted]
This is a first for me in that a customer expects compensation for time spent looking at a vehicle I apologize the vehicle wasn't what the customer expected, however, it is not industry standard for a dealer to compensate for drive time On a side note, the vehicle has been sold and no longer available I wish this customer the best in locating another satisfactory one Sincerely, Devin Wissler
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I think Wissler motors is misunderstanding that we did already discuss these two topics I was refused original floor mats as promised in the we owe you so we had to choose aftermarket ones We owe you says two noises will be fixed but it doesn't say it was warranty work.Devin assured me they would be fixed even if it was not warranty work! Since the problem with the [redacted] was undetermined yet, it was unknown if warranty work.I feel we are just repeating ourselves but once again, after being treated so poorly at this dealership and being refused service from them I will seek quality service elsewhereI just find it wrong that I don't get original floor mats and my two free years of oil changes as promised One good thing is that the unnessary stress from the poor service is over and I sure hope this doesn't happen to anyone else!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I think Wissler motors is misunderstanding that we did already discuss these two topics I was refused original floor mats as promised in the we owe you so we had to choose aftermarket ones We owe you says two noises will be fixed but it doesn't say it was warranty workDevin assured me they would be fixed even if it was not warranty work! Since the problem with the [redacted] was undetermined yet, it was unknown if warranty workI feel we are just repeating ourselves but once again, after being treated so poorly at this dealership and being refused service from them I will seek quality service elsewhereI just find it wrong that I don't get original floor mats and my two free years of oil changes as promised One good thing is that the unnessary stress from the poor service is over and I sure hope this doesn't happen to anyone else!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I simply ask for the records on file in regard to my vehicle, that I purchased in full from this dealershipI do have rights to those recordsIf there is nothing to hide, then there should have never been an issue, nor should there continue to be, in forwarding to me the records for my vehicle Regards, [redacted]
2-8-15I reject the message from Wissler Motors for the following reasons: Floor Mats: b-c) When I called Alex when I got home from purchasing the car, Alex told me I would have to wait until SATURDAY morning until he could call the guys SATURDAY morning I went in at am so we won’t have to play phone tag I just wanted this resolved I DID NOT request to look for the floor mats myself .Alex took me for a walk to find the floor mats which were not even there He was clueless walking me around the place I was not surprised as I when I was doing my paper work Alex forgot to ask me for my title so I kindly reminded him that he needs the title, then Alex filled the date out wrong on the back of the title and appeared scared because he said it would cause an issue and it would cost $to fix the title He was afraid to tell Chris but then told him he made a mistake I felt for Alex as he learning Then we were given a written We Owe You from Devin saying we would be getting the original floor mats (in my understanding [redacted] mats that go with that [redacted] because the [redacted] only had one owner and had about 17,miles on it) or aftermarket our choice d) My husband, two year old and I went in on Monday to get our floor mats as arranged with Alex We were told the floor mats that were in the back of the [redacted] when I test drove it were pulled by an employee because they belong to another vehicleWe told Alex we wanted the original floor mats as promised but Alex had no answers and just kept walking back and forth to us saying he had to ask Alex said they(assuming all Wissler’s because they wouldn’t come talk to us face to face)will not give us the original [redacted] mats and would only credit us $ towards them since they are expensive and they need orderedAlex said they won’t order floor mats because they won’t lose any more money on this deal So we were refused the original mats and were forced to take the aftermarket ones and they were not even cut to fit in our jeepWe had to take something as it was going to snow and I didn’t want to ruin the nice interior of our [redacted] floor by not having mats which implied that the [redacted] did have mats in at some point! I guess the person who leased the vehicle before I bought it just loved the mats and got to keep them as part of the deal or perhaps the Wissler’s put them in another vehicle they flipped? On Saturday Devin told me they lost about $dollars on this deal because the [redacted] was sitting on the lot for so long Alex mentioned the $loss and said he was only making about $on the deal I guess that was told to me to feel bad for them about losing money? I guess that probably is another lie.f) Devin said “The customer did state she didn’t want floor mats that were not OEM because they could slide if they didn’t have a hole for the hook.” I didn’t say I didn’t want OEM because I don’t even know what that stands for I did say I wanted the original mats as promised because they fit in the [redacted] properly Devin’s written WE OWE YOU says “set of floor mats either original or aftermarket.” It DOES NOT SAY Camry mats put in your [redacted] by mistake that we find out about later or aftermarket ones because we are not buying you original [redacted] mats.g) I find it sad that Devin thinks he followed through with his written We Owe You on the original floor mats Original floor mats means just that the original floor mats not mats to another vehicle his employees put in the wrong vehicle Like I said we were forced to take aftermarket ones since they refused to supply us with the original mats Noisesa) Devin did express that warranty would cover the items and I was worried that he didn’t know what the issue even was so how did he know it was warranty work? He said if it was not warranty work he would fix it b) Alex and the technician who test drove with me are the only people who verified the noises with me Devin never did so it would not surprise me that he didn’t hear the noises Just like when I questioned Devin on why does this vehicle have issues if it was sold with a motor trend label and all Devin said was sometimes things are missed maybe the guys had the radio on and missed the noises.d) I actually expressed that in my opinion one noise was gone and one noise was still there to Devin, Alex and the technician.e) Devin did say we could take it anywhere to get it fixed but he PROMISED ME in WRITING that he would fix both noises and he didn’tNow he wants me to go somewhere else What about his written WE OWE YOU? Wanting her money backf) I told Devin and Alex I was unhappy with the situation and wanted my money back but Devin explained to me that his marketing tool says you can exchange it but the fine print on the real document that I signed says I can’t get my money back and I have to exchange it to buy another vehicle on his lot After looking through his inventory, Alex even said nothing on the lot is comparable to my purchase to exchange it with!!! That is why I wanted my money back After some thought about this conversation with Devin I do recall Devin saying if I was going to be unhappy with the [redacted] I should exchange it in now resulting in me stating I chose the [redacted] because I liked it, after all I traded in a [redacted] that I loved Obviously I would like the vehicle if it was fixed but told Devin and Alex that I was now worried because I now have a lack of trust in this place as the car mats are missing My instincts kicked in and I became very nervous, stressed and emotional but that is when Devin did say he will give me a written WE OWE YOU and said we will fix it I promise and it is a good vehicle He said the paper promise should make me feel better about this situation as he is putting himself out on a limb So we left on Saturday not being able to trade in the vehicle with anything comparable to our purchase because they didn’t have anything comparable on the lot However, we did leave with Devin’s written WE OWE YOU that was supposed to make it all better but we soon find out that was not so true.*Additional information: After filing with Revdex.com I went back to Wissler to schedule my first free oil change (had to cancel due to snow) since I have no idea when the oil was changed last due to the [redacted] not have a sticker on the windshield and schedule an appointment to have my jeep fixed as promised because the other noise was back!! I guess the greasing of the bushings that his sister dealership did didn’t fix anything and it just kept things quiet for little I was told by Todd the service manager on the phone that I can’t get it fixed at Wissler’s I have to go somewhere else I asked Todd are you sure? You do know that I have just bought my [redacted] there and he put me on hold and came back on the phone and said I have to take it to another dealership to get fixed So that is when I knew they got a response from Revdex.com because they refused to give me service! I guess that is better than being promised things that are not going to be followed through with, in addition to the fact that even the thought of dealing with Wissler motors for anything totally stresses me out due to the lack of trust and unprofessionalism I experienced I am not surprised that Devin failed to mention the entire windshield wiper blade situation or loaner vehicle situation I guess he couldn’t come up with a reason for the poor treatment so ignore it and it will go away, or since he already apologized for the wiper blade treatment, there is nothing more he can say Kind of like me refuse me service and I will go away.I should note one positive thing about my purchase; I got a coupon for two free years of oil changes but after all the stress, poor treatment, lack of trust and being refused service, I sure don’t want to ever deal with Wissler Motors again So, at this point in time, I feel the least they could do is refund me the price of original [redacted] mats so I can have another [redacted] dealership order them for me, give me a refund for the cost of two free years of oil changes so I can go to another [redacted] dealership who can fix my [redacted] AND change my oil because obviously Wissler Motors told me to go somewhere else! Otherwise they should at least give me my $trade in value back so I can trade this vehicle in and get another vehicle from a dealership that doesn’t sell vehicles with problems or treat it customers so poorly I truly hope this doesn’t happen to anyone else nobody deserves this experience