Wissman Door Sales, Inc.

We are currently researching the issue and will be in touch as soon as possible with a complete response.  We have reversed all credit reporting and stopped all collections.  We apologize for the inconvenience that this situation has caused and are currently working with our servicing...

vendor to ensure that this does not happen again.

I would like to apologize for the miscommunication that occurred with your loan.  We do not offer a traditional bi-weekly plan but do offer a budget drafting option.  Budget Drafting is a convenient program that may help to reduce your interest charges, build equity more quickly, and pay...

off your loan early. When enrolling in the budget drafting program, you authorize the initiation of a debit from your bank account, every other Friday, for half of your recurring scheduled monthly loan payment. A full monthly payment is posted to your loan account on the next business day following the second half payment draft. Twice a year a third 1/2 payment will be drafted and posted to your account as a principal payment.Half of the total draft amount is deducted from the specified bank account every other Friday. The first half payment is held in suspense until the second half arrives, at which point the total amount is applied as the monthly payment. Since the process takes four weeks, the loan needs to be paid one month in advance. Twice a year, a third half- payment will be drafted and posted to the account as a principal payment. This is due to some months having three Fridays.If you decide to pay your payments utilizing the budget draft program, you must have your loan paid current at the time of enrollment.  For example, you can enroll in this program this month to have this program start in July as long as you have fully paid your June mortgage payment prior enrolling.Attached is a link explaining how the [redacted] bi-weekly program works.  [redacted]As you can see, "Payments made weekly, every two weeks and twice a month are treated as partial payments and may not be applied to your mortgage until full payment is received. A partial payment is anything less than the amount due on your billing statement."  Transferring your loan to [redacted] would not alleviate the need to pay your mortgage payment in full prior to the due date.  With either a bi-weekly option or a budget drafting option, you are required to pay your loan in full prior to the 15th of the month to avoid a late charge.  This same policy would apply with Oceanside or [redacted].Unfortunately, we are unable to transfer your loan to [redacted] at this point.  [redacted] should have clearly indicated that we cannot guarantee a specific investor for any particular loan.  Additionally, we have not reported your loan as late to your credit report.  Your credit score will only be negatively effected if you pay more than 30 days late.Due to the miscommunication, we would be willing to waive your current unpaid late charge ($117.06).  Please let us know if this is acceptable.  As I mentioned it is crucial that you pay your payment in full prior to the 15th of the month.

We are researching this issue internally to determine the cause.  We should be in touch shortly to discuss this matter. Thank you for your patience.

March 23, 2017     Service Representative Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Road Bldg. A, Ste. 202 Hamilton, NJ 08690   Re:       Case number [redacted]: [redacted]  ...

            Loan number: [redacted]   Dear [redacted]   This letter is in response to your correspondence dated March 17, 2017.   According to our records, an escrow analysis was completed on January 19, 2017, which reflected an escrow shortage of $2,286.42 and a new monthly mortgage payment of $1,377.31, effective with the March 2017 installment.  A copy of the escrow analysis was mailed to the borrower on January 25, 2017.  Additionally, on January 23, 2017, an updated coupon book reflecting the new payment amount was sent to the borrower.   On March 15, 2017, [redacted] spoke with representatives in our office regarding the new payment amount.  We regret the incorrect expectation that was set for the borrower, indicating that we would accept a payment of $1,163.55 to satisfy the March 2017 installment.  As was subsequently conveyed to her, we are unable to accept a payment for less than the amount due of $1,377.31.  The borrower authorized an online payment in the amount of $1,377.31 on the same day to satisfy the March 2017 installment.    We apologize for the level of service [redacted] received in contact our office and thank for bringing this matter to our attention.  We have utilized this situation as a coaching opportunity to enhance our customer service skills.    Enclosed for your reference is a loan history and copy of the escrow analysis.     Should you have questions with regard to this matter, please contact me at [redacted]   Sincerely,     Robert M[redacted] Service Excellence Administrator   Enclosures

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]