[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] ***
I would like to apologize for the miscommunication that occurred with your loan We do not offer a traditional bi-weekly plan but do offer a budget drafting option Budget Drafting is a convenient program that may help to reduce your interest charges, build equity more quickly, and pay off your loan earlyWhen enrolling in the budget drafting program, you authorize the initiation of a debit from your bank account, every other Friday, for half of your recurring scheduled monthly loan paymentA full monthly payment is posted to your loan account on the next business day following the second half payment draftTwice a year a third 1/payment will be drafted and posted to your account as a principal payment.Half of the total draft amount is deducted from the specified bank account every other FridayThe first half payment is held in suspense until the second half arrives, at which point the total amount is applied as the monthly paymentSince the process takes four weeks, the loan needs to be paid one month in advanceTwice a year, a third half- payment will be drafted and posted to the account as a principal paymentThis is due to some months having three Fridays.If you decide to pay your payments utilizing the budget draft program, you must have your loan paid current at the time of enrollment For example, you can enroll in this program this month to have this program start in July as long as you have fully paid your June mortgage payment prior enrolling.Attached is a link explaining how the [redacted] bi-weekly program works [redacted] As you can see, "Payments made weekly, every two weeks and twice a month are treated as partial payments and may not be applied to your mortgage until full payment is receivedA partial payment is anything less than the amount due on your billing statement." Transferring your loan to [redacted] would not alleviate the need to pay your mortgage payment in full prior to the due date With either a bi-weekly option or a budget drafting option, you are required to pay your loan in full prior to the 15th of the month to avoid a late charge This same policy would apply with Oceanside or [redacted] ***.Unfortunately, we are unable to transfer your loan to [redacted] at this point [redacted] should have clearly indicated that we cannot guarantee a specific investor for any particular loan Additionally, we have not reported your loan as late to your credit report Your credit score will only be negatively effected if you pay more than days late.Due to the miscommunication, we would be willing to waive your current unpaid late charge ($117.06) Please let us know if this is acceptable As I mentioned it is crucial that you pay your payment in full prior to the 15th of the month
Complaint: [redacted] I am rejecting this response because:I was advised by your representative [redacted] , when I asked for a change of date BEFORE the contract was signed, that the date was simply an administrative necessity to process the application and the contract I asked about this when I received the application to sign, and again when we received the contract to sign.Oceanside had no problem skirting policy when I needed to pay the upfront fee in separate postdated checks You changed the rules to make sure we didn’t have to pay all of the “fee” sum up front When the conveyor of the closing papers, balked at the arrangement, I was able to get [redacted] on the phone to smooth the difficulty - on a Saturday!When the first late fee came in, you offered to waive the fee, and have offered to do so now.Throughout my complaining, [redacted] has also assured me the owner of your company, [redacted] ???? would be able to -again- change the policy, and make this right.But now you refuse to correct this error on your part, by saying you are legally bound to policy and procedure If you are so worried about legality, you should note that it was illegal for your representative to guide me through a process, he should have understood, with insinuations and lies.The worst of it, is that now you want to lean on legality and process to the letter I COULD NOT pay you yesterday, but I can pay you in full Friday We’re talking about a two-day grace to get this mortgage up and running on schedule That’s all it takes to resolved this matter, and we all move on.I pay you tomorrow in full for the month of June and we set up the “every other Friday” from there.And by the way, NO it was not like this at our first mortgage provider who handed us over to [redacted] ***, and it certainly was NOT like that at [redacted] *** They were willing to work with us and our needs in so many financially comfortable ways.We were so happy there What was I thinking to re-finance for a few extra dollars and leave [redacted] ***? Oh, I remember I was thinking what [redacted] was telling me was the truth!!!!Such an easy fix on your part, but if you don’t have the decency to make that happen, I want you to know that I WILL NOT LET THIS GO!!!! If Revdex.com can’t help us, the Attorney General is next Then newspapers and TV, if necessary I WILL NOT LET YOU RUIN OUR CREDIT WITHOUT A HUGE PUBLIC FIGHT!!!! I want everyone to know the kind of organization you are, the deceptive tactics you employ, and your unwillingness to right a wrong [redacted]
Mr [redacted] : I have carefully reviewed your transaction I have attached a copy of the closing disclosure from your loan that indicates the loan would be paid off on 6/ I have also attached a copy of the wiring transfer to your prior lender As you can see, we paid your loan off on 6/as we promised to do I am sorry for the confusion I believe your issue is with your prior lender They were the ones who made the withdrawal from your account In an effort to help ease your trouble, without admitting any fault, I would be willing to refund $to you for your inconvenience I would recommend contacting your prior lender to obtain the balance of the refundThank you,Steve SOceanside Mortgage Company
I apologize if [redacted] did not clearly communicate our policies and procedures. I do not believe it would be possible to accommodate your request. Our servicing department should be able to help you make payment arrangements but if I am understanding your request properly, I do not believe it would be possible. Please contact our servicing center for more details at [redacted]
March 23, Service Representative Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road BldgA, SteHamilton, NJ Re: Case number [redacted] : [redacted] Loan number: [redacted] Dear [redacted] This letter is in response to your correspondence dated March 17, According to our records, an escrow analysis was completed on January 19, 2017, which reflected an escrow shortage of $2,and a new monthly mortgage payment of $1,377.31, effective with the March installment A copy of the escrow analysis was mailed to the borrower on January 25, Additionally, on January 23, 2017, an updated coupon book reflecting the new payment amount was sent to the borrower On March 15, 2017, [redacted] spoke with representatives in our office regarding the new payment amount We regret the incorrect expectation that was set for the borrower, indicating that we would accept a payment of $1,to satisfy the March installment As was subsequently conveyed to her, we are unable to accept a payment for less than the amount due of $1, The borrower authorized an online payment in the amount of $1,on the same day to satisfy the March installment We apologize for the level of service [redacted] received in contact our office and thank for bringing this matter to our attention We have utilized this situation as a coaching opportunity to enhance our customer service skills Enclosed for your reference is a loan history and copy of the escrow analysis Should you have questions with regard to this matter, please contact me at [redacted] Sincerely, Robert M [redacted] Service Excellence Administrator Enclosures
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are currently researching the issue and will be in touch as soon as possible with a complete response We have reversed all credit reporting and stopped all collections We apologize for the inconvenience that this situation has caused and are currently working with our servicing vendor to ensure that this does not happen again
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] ***
I would like to apologize for the miscommunication that occurred with your loan We do not offer a traditional bi-weekly plan but do offer a budget drafting option Budget Drafting is a convenient program that may help to reduce your interest charges, build equity more quickly, and pay off your loan earlyWhen enrolling in the budget drafting program, you authorize the initiation of a debit from your bank account, every other Friday, for half of your recurring scheduled monthly loan paymentA full monthly payment is posted to your loan account on the next business day following the second half payment draftTwice a year a third 1/payment will be drafted and posted to your account as a principal payment.Half of the total draft amount is deducted from the specified bank account every other FridayThe first half payment is held in suspense until the second half arrives, at which point the total amount is applied as the monthly paymentSince the process takes four weeks, the loan needs to be paid one month in advanceTwice a year, a third half- payment will be drafted and posted to the account as a principal paymentThis is due to some months having three Fridays.If you decide to pay your payments utilizing the budget draft program, you must have your loan paid current at the time of enrollment For example, you can enroll in this program this month to have this program start in July as long as you have fully paid your June mortgage payment prior enrolling.Attached is a link explaining how the [redacted] bi-weekly program works [redacted] As you can see, "Payments made weekly, every two weeks and twice a month are treated as partial payments and may not be applied to your mortgage until full payment is receivedA partial payment is anything less than the amount due on your billing statement." Transferring your loan to [redacted] would not alleviate the need to pay your mortgage payment in full prior to the due date With either a bi-weekly option or a budget drafting option, you are required to pay your loan in full prior to the 15th of the month to avoid a late charge This same policy would apply with Oceanside or [redacted] ***.Unfortunately, we are unable to transfer your loan to [redacted] at this point [redacted] should have clearly indicated that we cannot guarantee a specific investor for any particular loan Additionally, we have not reported your loan as late to your credit report Your credit score will only be negatively effected if you pay more than days late.Due to the miscommunication, we would be willing to waive your current unpaid late charge ($117.06) Please let us know if this is acceptable As I mentioned it is crucial that you pay your payment in full prior to the 15th of the month
Complaint: [redacted] I am rejecting this response because:I was advised by your representative [redacted] , when I asked for a change of date BEFORE the contract was signed, that the date was simply an administrative necessity to process the application and the contract I asked about this when I received the application to sign, and again when we received the contract to sign.Oceanside had no problem skirting policy when I needed to pay the upfront fee in separate postdated checks You changed the rules to make sure we didn’t have to pay all of the “fee” sum up front When the conveyor of the closing papers, balked at the arrangement, I was able to get [redacted] on the phone to smooth the difficulty - on a Saturday!When the first late fee came in, you offered to waive the fee, and have offered to do so now.Throughout my complaining, [redacted] has also assured me the owner of your company, [redacted] ???? would be able to -again- change the policy, and make this right.But now you refuse to correct this error on your part, by saying you are legally bound to policy and procedure If you are so worried about legality, you should note that it was illegal for your representative to guide me through a process, he should have understood, with insinuations and lies.The worst of it, is that now you want to lean on legality and process to the letter I COULD NOT pay you yesterday, but I can pay you in full Friday We’re talking about a two-day grace to get this mortgage up and running on schedule That’s all it takes to resolved this matter, and we all move on.I pay you tomorrow in full for the month of June and we set up the “every other Friday” from there.And by the way, NO it was not like this at our first mortgage provider who handed us over to [redacted] ***, and it certainly was NOT like that at [redacted] *** They were willing to work with us and our needs in so many financially comfortable ways.We were so happy there What was I thinking to re-finance for a few extra dollars and leave [redacted] ***? Oh, I remember I was thinking what [redacted] was telling me was the truth!!!!Such an easy fix on your part, but if you don’t have the decency to make that happen, I want you to know that I WILL NOT LET THIS GO!!!! If Revdex.com can’t help us, the Attorney General is next Then newspapers and TV, if necessary I WILL NOT LET YOU RUIN OUR CREDIT WITHOUT A HUGE PUBLIC FIGHT!!!! I want everyone to know the kind of organization you are, the deceptive tactics you employ, and your unwillingness to right a wrong [redacted]
Mr [redacted] : I have carefully reviewed your transaction I have attached a copy of the closing disclosure from your loan that indicates the loan would be paid off on 6/ I have also attached a copy of the wiring transfer to your prior lender As you can see, we paid your loan off on 6/as we promised to do I am sorry for the confusion I believe your issue is with your prior lender They were the ones who made the withdrawal from your account In an effort to help ease your trouble, without admitting any fault, I would be willing to refund $to you for your inconvenience I would recommend contacting your prior lender to obtain the balance of the refundThank you,Steve SOceanside Mortgage Company
We are researching this issue internally to determine the cause We should be in touch shortly to discuss this matterThank you for your patience
I apologize if [redacted] did not clearly communicate our policies and procedures. I do not believe it would be possible to accommodate your request. Our servicing department should be able to help you make payment arrangements but if I am understanding your request properly, I do not believe it would be possible. Please contact our servicing center for more details at [redacted]
March 23, Service Representative Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road BldgA, SteHamilton, NJ Re: Case number [redacted] : [redacted] Loan number: [redacted] Dear [redacted] This letter is in response to your correspondence dated March 17, According to our records, an escrow analysis was completed on January 19, 2017, which reflected an escrow shortage of $2,and a new monthly mortgage payment of $1,377.31, effective with the March installment A copy of the escrow analysis was mailed to the borrower on January 25, Additionally, on January 23, 2017, an updated coupon book reflecting the new payment amount was sent to the borrower On March 15, 2017, [redacted] spoke with representatives in our office regarding the new payment amount We regret the incorrect expectation that was set for the borrower, indicating that we would accept a payment of $1,to satisfy the March installment As was subsequently conveyed to her, we are unable to accept a payment for less than the amount due of $1, The borrower authorized an online payment in the amount of $1,on the same day to satisfy the March installment We apologize for the level of service [redacted] received in contact our office and thank for bringing this matter to our attention We have utilized this situation as a coaching opportunity to enhance our customer service skills Enclosed for your reference is a loan history and copy of the escrow analysis Should you have questions with regard to this matter, please contact me at [redacted] Sincerely, Robert M [redacted] Service Excellence Administrator Enclosures
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are currently researching the issue and will be in touch as soon as possible with a complete response We have reversed all credit reporting and stopped all collections We apologize for the inconvenience that this situation has caused and are currently working with our servicing vendor to ensure that this does not happen again