Initial Business Response / [redacted] (1000, 9, 2015/07/08) */ Contact Name and Title: Carlo [redacted] Contact Phone: [redacted] Contact Email: [redacted] First and foremost to clarify this was not on our website that this payment took place but rather on the Banks websiteWe have no control over what happens on a site we do not manageThis homeowner had late charges of $on his accountAfter he made his payment on January 17, 2015, (due 1/30/15) he did receive an email that appears that his payment went through but also in the email it states that if this payment has not been credited to his account, then contact your Management Company He received notices after about his account, but apparently did not open that mailAt the last Board meeting, the Board waived all charges except the $NSF fee (For Non Sufficient Funds in the homeowners bank account?) which will not be refunded MC Property Managements Accounting department also received a notice that this homeowner entered the wrong account number and that is why the payment did not go thruThe Board has instructed us that if this happens again that we receive this type of notice, that we inform the homeowner, which is what we will plan to doMC Property Management cannot take responsibility for the consumers negligence in this matter and we can only say that we will try to notify homeowners in the future if this happens again Sincerely, Carlo [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from MC Property is completely unsatisfactory, as was their initial response As an analogy, let's say I buy something at a grocery store and pay for it using my credit cardUnbeknownst to me, the credit card fails, but the vendor doesn't tell me anythingA month later, I get a bill from the store for $of "bank charges"Why didn't the store inform me at the point of sale? I am glad that MC Property returned part of my money and is changing a terrible process for the future but that does not excuse them from fulfilling their obligations to prior customers
Complaint: ***
I am rejecting this response because: As a management business, it is your responsibility to ensure things like these are managed properly and to ensure they are executed to the best of the vendors capabilityWhen an association facilitates for the homeowner to speak with the vendor directly it gives an impression that the vendor already knows their limitations and somewhat of what is expected of themI do not accept the response but do not care for anything else further to be done as it is clear how things are handledLike I originally stated, the bushes would not have been removed if the vendor thought out a plan and properly executed itThe plan was to make a pathway without removing bushesThey did in fact create a pathway but the pathway was created in the middle not to the far right where the meter was locatedThe only reason why I contacted the association in the first place was because the far right bush was damaged from the meter readings conducted on a monthly basisI indicated a pathway needed to be made to prevent from the continuation of damaging the bushHow it made sense to create the pathway in the middle baffles me and made the front lawn look even worse than its original stateTherefore, I contacted John from the landscape company to inform him of what was done and how terrible it looksWe agreed in order to fix the appearance, the right bush should be removed*** was informed of this the day before the bush was removedAt this point, I do not want to deal with the landscapers or association unless it is required or a much needed conversationI know much of this issue lies more with the board of directors and have asked *** to facilitate a meeting with one or more of themI have not been given that opportunity as of yet This whole process has been extremely disappointing. Thank you Revdex.com for allowing me to share my experienceI am requesting nothing further.
Sincerely,
*** *** ***
Initial Business Response /* (1000, 9, 2015/07/08) */
Contact Name and Title: Carlo ***
Contact Phone:***
Contact Email: ***
First and foremost to clarify this was not on our website that this payment took place but rather on the Banks websiteWe have no control over
what happens on a site we do not manageThis homeowner had late charges of $on his accountAfter he made his payment on January 17, 2015, (due 1/30/15) he did receive an email that appears that his payment went through but also in the email it states that if this payment has not been credited to his account, then contact your Management Company
He received notices after about his account, but apparently did not open that mailAt the last Board meeting, the Board waived all charges except the $NSF fee (For Non Sufficient Funds in the homeowners bank account?) which will not be refunded
MC Property Managements Accounting department also received a notice that this homeowner entered the wrong account number and that is why the payment did not go thruThe Board has instructed us that if this happens again that we receive this type of notice, that we inform the homeowner, which is what we will plan to doMC Property Management cannot take responsibility for the consumers negligence in this matter and we can only say that we will try to notify homeowners in the future if this happens again
Sincerely,
Carlo ***
Initial Consumer Rebuttal /* (3000, 11, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from MC Property is completely unsatisfactory, as was their initial response
As an analogy, let's say I buy something at a grocery store and pay for it using my credit cardUnbeknownst to me, the credit card fails, but the vendor doesn't tell me anythingA month later, I get a bill from the store for $of "bank charges"Why didn't the store inform me at the point of sale?
I am glad that MC Property returned part of my money and is changing a terrible process for the future but that does not excuse them from fulfilling their obligations to prior customers
*** did everything she could to assist in getting this issue resolved. We will not be paying for a bush replacement that we had nothing to do with cutting. As far as the vendor we will talk to the vendor to see if there is anything they can do to resolve this issue but we cannot be
blamed for something we had no direct involvement in
Initial Business Response / [redacted] (1000, 9, 2015/07/08) */ Contact Name and Title: Carlo [redacted] Contact Phone: [redacted] Contact Email: [redacted] First and foremost to clarify this was not on our website that this payment took place but rather on the Banks websiteWe have no control over what happens on a site we do not manageThis homeowner had late charges of $on his accountAfter he made his payment on January 17, 2015, (due 1/30/15) he did receive an email that appears that his payment went through but also in the email it states that if this payment has not been credited to his account, then contact your Management Company He received notices after about his account, but apparently did not open that mailAt the last Board meeting, the Board waived all charges except the $NSF fee (For Non Sufficient Funds in the homeowners bank account?) which will not be refunded MC Property Managements Accounting department also received a notice that this homeowner entered the wrong account number and that is why the payment did not go thruThe Board has instructed us that if this happens again that we receive this type of notice, that we inform the homeowner, which is what we will plan to doMC Property Management cannot take responsibility for the consumers negligence in this matter and we can only say that we will try to notify homeowners in the future if this happens again Sincerely, Carlo [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from MC Property is completely unsatisfactory, as was their initial response As an analogy, let's say I buy something at a grocery store and pay for it using my credit cardUnbeknownst to me, the credit card fails, but the vendor doesn't tell me anythingA month later, I get a bill from the store for $of "bank charges"Why didn't the store inform me at the point of sale? I am glad that MC Property returned part of my money and is changing a terrible process for the future but that does not excuse them from fulfilling their obligations to prior customers
Complaint: ***
I am rejecting this response because: As a management business, it is your responsibility to ensure things like these are managed properly and to ensure they are executed to the best of the vendors capabilityWhen an association facilitates for the homeowner to speak with the vendor directly it gives an impression that the vendor already knows their limitations and somewhat of what is expected of themI do not accept the response but do not care for anything else further to be done as it is clear how things are handledLike I originally stated, the bushes would not have been removed if the vendor thought out a plan and properly executed itThe plan was to make a pathway without removing bushesThey did in fact create a pathway but the pathway was created in the middle not to the far right where the meter was locatedThe only reason why I contacted the association in the first place was because the far right bush was damaged from the meter readings conducted on a monthly basisI indicated a pathway needed to be made to prevent from the continuation of damaging the bushHow it made sense to create the pathway in the middle baffles me and made the front lawn look even worse than its original stateTherefore, I contacted John from the landscape company to inform him of what was done and how terrible it looksWe agreed in order to fix the appearance, the right bush should be removed*** was informed of this the day before the bush was removedAt this point, I do not want to deal with the landscapers or association unless it is required or a much needed conversationI know much of this issue lies more with the board of directors and have asked *** to facilitate a meeting with one or more of themI have not been given that opportunity as of yet This whole process has been extremely disappointing. Thank you Revdex.com for allowing me to share my experienceI am requesting nothing further.
Sincerely,
*** *** ***
Initial Business Response /* (1000, 9, 2015/07/08) */
Contact Name and Title: Carlo ***
Contact Phone:***
Contact Email: ***
First and foremost to clarify this was not on our website that this payment took place but rather on the Banks websiteWe have no control over
what happens on a site we do not manageThis homeowner had late charges of $on his accountAfter he made his payment on January 17, 2015, (due 1/30/15) he did receive an email that appears that his payment went through but also in the email it states that if this payment has not been credited to his account, then contact your Management Company
He received notices after about his account, but apparently did not open that mailAt the last Board meeting, the Board waived all charges except the $NSF fee (For Non Sufficient Funds in the homeowners bank account?) which will not be refunded
MC Property Managements Accounting department also received a notice that this homeowner entered the wrong account number and that is why the payment did not go thruThe Board has instructed us that if this happens again that we receive this type of notice, that we inform the homeowner, which is what we will plan to doMC Property Management cannot take responsibility for the consumers negligence in this matter and we can only say that we will try to notify homeowners in the future if this happens again
Sincerely,
Carlo ***
Initial Consumer Rebuttal /* (3000, 11, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from MC Property is completely unsatisfactory, as was their initial response
As an analogy, let's say I buy something at a grocery store and pay for it using my credit cardUnbeknownst to me, the credit card fails, but the vendor doesn't tell me anythingA month later, I get a bill from the store for $of "bank charges"Why didn't the store inform me at the point of sale?
I am glad that MC Property returned part of my money and is changing a terrible process for the future but that does not excuse them from fulfilling their obligations to prior customers
*** did everything she could to assist in getting this issue resolved. We will not be paying for a bush replacement that we had nothing to do with cutting. As far as the vendor we will talk to the vendor to see if there is anything they can do to resolve this issue but we cannot be
blamed for something we had no direct involvement in
They expect nothing further and therefore we are done explaining our position in this matter