Witherow's Motor Sports

They expect nothing further and therefore we are done explaining our position in this matter.

Initial Business Response /* (1000, 9, 2015/07/08) */
Contact Name and Title: Carlo [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]
First and foremost to clarify this was not on our website that this payment took place but rather on the Banks website. We have no control over...

what happens on a site we do not manage. This homeowner had late charges of $108.76 on his account. After he made his payment on January 17, 2015, (due 1/30/15) he did receive an email that appears that his payment went through but also in the email it states that if this payment has not been credited to his account, then contact your Management Company.
He received 2 notices after about his account, but apparently did not open that mail. At the last Board meeting, the Board waived all charges except the $30 NSF fee (For Non Sufficient Funds in the homeowners bank account?) which will not be refunded.
MC Property Managements Accounting department also received a notice that this homeowner entered the wrong account number and that is why the payment did not go thru. The Board has instructed us that if this happens again that we receive this type of notice, that we inform the homeowner, which is what we will plan to do. MC Property Management cannot take responsibility for the consumers negligence in this matter and we can only say that we will try to notify homeowners in the future if this happens again.
Sincerely,
Carlo [redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from MC Property is completely unsatisfactory, as was their initial response.
As an analogy, let's say I buy something at a grocery store and pay for it using my credit card. Unbeknownst to me, the credit card fails, but the vendor doesn't tell me anything. A month later, I get a bill from the store for $150 of "bank charges". Why didn't the store inform me at the point of sale?
I am glad that MC Property returned part of my money and is changing a terrible process for the future but that does not excuse them from fulfilling their obligations to prior customers.

[redacted] did everything she could to assist in getting this issue resolved.  We will not be paying for a bush replacement that we had nothing to do with cutting.  As far as the vendor we will talk to the vendor to see if there is anything they can do to resolve this issue but we cannot be...

blamed for something we had no direct involvement in.