Within Sodo, LLC

Complaint: [redacted] I am rejecting this response because:This response contains flat out lies I am very disappointed they chose this route as a responseAmy may not be aware but as the mother of the bride, I was very much involved in every stage of planning I was present during all the venue visits and also provided financially I did not sign the specific contract but was privy to all the details and planning We had no issued with any Vendors except Amy I am very disappointed she again chose to not be accountable and continue to blame the customer.When Amy messed up booking the rehearsal is when I was first involved My daughter was upset I made one phone call to Amy I did not become upset or yell I reviewed her email with my daughter and pointed out it was clear in the email the date my daughter agreed to for the rehearsal We did not find out Amy double booked the venue until less than a week before the event I did not get even angry during my phone call until Amy blamed the bride for the mistake When it was clear in the emails We did agree on a new day and time and had to contact all family and friends to rearrange this Amy did make some concessions for thisI met with Amy after this and there were no issues Towards the end of the wedding is when the problem came up with the Lobby room being double booked I was present when we reserved this room and was bcc'd on the confirmation email Amy did not advise myself, nor my daughter this room would have restricted hours and would be booked out to another group DURING our event It was not until I went into the room did I see all these strangers in there along with our decorationsI did get upset at this time as I was not allowed to gather my items I did not know who the people were and what was going on My friend did not escort me out We chose to deal with this after the weddingI spoke with Amy a few days later She again reacted unprofessional and was extremely rude I was just trying to discuss what happened and her response was to tell me it was none of my business, and if I continued to get involved she would not refund my daughter her deposit I explained to her this was not legal and that is when Amy hung up on me She said the conversation was over I DID NOT hang up on her I did not continue to text her Again another lie I will provide the text thread Which was all very friendly I sent one follow up text asking if she needed the security code to the credit card For Amy to lie about any follow up communication is astonishing.To say I was abusive and hostile before during and after is slanderous I had one call about the rehearsal and one call about the Lobby room Both addressing Amy's errors She does not do well with customer complaints and has made this a very serious situation She also does not seem to be aware she did not "shield" my daughter from me She is aware and was asking for my help She has read this response and is just as shocked as I was at Amy's response She will also be placing a complaint due to Amy's abusive response and lies about what transpired Her follow up feedback will not be positiveThank you Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:This response contains flat out lies.  I am very disappointed they chose this route as a response. Amy may not be aware but as the mother of the bride, I was very much involved in every stage of planning.  I was present during all the venue visits and also provided financially.  I did not sign the specific contract but was privy to all the details and planning.  We had no issued with any Vendors except Amy.  I am very disappointed she again chose to not be accountable and continue to blame the customer.When Amy messed up booking the rehearsal is when I was first involved.  My daughter was upset.  I made one phone call to Amy.  I did not become upset or yell.  i reviewed her email with my daughter and pointed out it was clear in the email the date my daughter agreed to for the rehearsal.  We did not find out Amy double booked the venue until less than a week before the event.  I did not get even angry during my phone call until Amy blamed the bride for the mistake.  When it was clear in the emails.  We did agree on a new day and time and had to contact all family and friends to rearrange this.  Amy did make some concessions for this. I met with Amy after this and there were no issues.  Towards the end of the wedding is when the problem came up with the Lobby room being double booked.  i was present when we reserved this room and was bcc'd on the confirmation email.  Amy did not advise myself, nor my daughter this room would have restricted hours and would be booked out to another group DURING our event.  It was not until I went into the room did I see all these strangers in there along with our decorations. I did get upset at this time as I was not allowed to gather my items.  I did not know who the people were and what was going on.  My friend did not escort me out.  We chose to deal with this after the wedding. I spoke with Amy a few days later.  She again reacted unprofessional and was extremely rude.  I was just trying to discuss what happened and her response was to tell me it was none of my business, and if I continued to get involved she would not refund my daughter her deposit.   I explained to her this was not legal and that is when Amy hung up on me.  She said the conversation was over.  I DID NOT hang up on her.  I did not continue to text her.  Again another lie.  I will provide the text thread.  Which was all very friendly.  I sent one follow up text asking if she needed the security code to the credit card.  For Amy to lie about any follow up communication is astonishing.To say I was abusive and hostile before during and after is slanderous.  I had one call about the rehearsal and one call about the Lobby room.  Both addressing Amy's errors.  She does not do well with customer complaints and has made this a very serious situation.   She also does not seem to be aware she did not "shield" my daughter from me.  She is aware and was asking for my help.  She has read this response and is just as shocked as I was at Amy's response.  She will also be placing a complaint due to Amy's abusive response and lies about what transpired.  Her follow up feedback will not be positive. Thank you    
Sincerely,
[redacted]

In regards to the Complaint [redacted].   The statements made by [redacted] are unwarranted and inaccurate.   She is not the individual that had a contract with WithinSodo.   [redacted] is the contracted party and WithinSodo met all obligations in accordance with the contract....

  In regards to the statement about the Rehearsal.   This is an unfortunate situation where the party did not actually book a rehearsal time.  The correspondence is in the email thread which I am happy to provide between myself and the [redacted], named a date, but there was not a time confirmed.  Until a time is requested by the contractee  and confirmation is sent by WithinSodo, the date/time is not confirmed. No money was exchanged for a rehearsal.  Only a venue deposit was paid.  We are prepared to provide records of the contract, invoicing and payments received.   Due to the miscommunication,  WithinSodo offered to waive the Rehearsal fee as well as waive “the Lobby fee” for a total discount of $700.00.  We wanted to offer this even though there was no Rehearsal booked by the contractee, because we wanted there to be ease with the event. Our ultimate goal is to have a happy bride to the best of our ability.  In this situation WithinSodo went above and beyond.  This discount was honored and the contractee did not pay additional fees as stated in [redacted]’s complaint. It is unfortunate that [redacted] has decided to complain about something that as far as [redacted] and WithinSodo had come to an agreement about was solved.  This complaint is telling of how little information [redacted] was aware of  throughout the 2-year planning process.  She was not on any of the email threads, nor did she pay any amount for the venue deposit or sign any contractual agreements with WithinSodo.   Her conduct leading up to the event, during the event and after was abusive and hostile. She on more than one occasion treated vendors and staff with little to no respect.   As vendors, we wanted to shield her daughter, [redacted], from [redacted]’s behavior since it was her special day and choose not to mention [redacted]’s behavior to her.   In regards to the Lobby details.    Again, [redacted] was not privy to any details of the event the day of.  The Lobby was booked for cocktail hour only and they had access to the room until 10pm, at no additional charge.   She wasn’t denied access to the owner, and she met him the night of the event, however, in her enraged state she choose to use it as an opportunity to be abusive towards him.   She swore at him several times and her friend had to take her away.   Even when this was explained to her, she would not accept it.  She continued to aggressively demand information and cast insults, and it was very clear that there would be no resolution with this individual.  She choose to hang up the phone in mid-conversation, then continue to send text messages to me.    It is unfortunate situation that this individual choose to create unneeded issues on the day of her daughters wedding.  We have never had a guest of WithinSodo behave in this manner nor would we withhold a refundable damage deposit if no damage occurred.  [redacted]’s statements and complaints are incorrect and it is very sad that she is choosing to take it to this level.     We have an excellent track record and excellent reviews online and from our many Vendors, previous clients and a number of businesses like Microsoft, Starbucks and Facebook.    We work on a referral basis and take complaints very seriously.     With that being said, [redacted] was not our client, her daughter was and the feedback from our Contractee is that they had a great time.   Thank you in advance and for your time.  I’m confident that WithinSodo acted to the best of our abilities and beyond.