WiThings Inc.

I am incredibly frustrated with this company. I purchased one of the scales by mistake, thinking that I would get a read on body fat percentage instead of BMI. I was required to link my phone and have an online account to activate all of the features. Then I started receiving spam emails unsolicited. When I sought to unsubscribe, the company offered no way to do so. I had no choice but to receive this junk mail, and no way out. I have also found no way to actually contact anyone at the company to resolve this issue. In short, it seems like bad customer service/company policy.

Review: Purchased a bathroom scale that doesn't work as advertised. Arrived defective and Withings does not have a customer support phone number.Desired Settlement: They will provide a full refund including return shipping for this piece of garbage.

I have had several interactions with this company. I own or have owned 3 if their products. One has worked flawlessly. One had a minor glitch that they quickly resolved and the third they were unable to promptly resolve and they gave me a full refund without a hassle. The only drawback to dealing with them is you must do so through an online helpdesk/email. They don't take phone calls. So you must have patience but they do care about their customers.

Review: Since I receive my Active Pop I have had numerous issues with it Order Number [redacted] and have been in contact with [redacted]. with Customer Service who is delayed in getting back with me. Request 325064 and have not receive a response. When I do it is three to four days old telling me they are busy.Desired Settlement: Replacement or refund

Review: I purchased a fitness tracker from Withing.com on February 3. My credit card was charged the night I ordered the tracker and never received the product for 2 weeks. The I proceeded to try to get it to work. I tried for 5 days. I have emailed them 3 times to send this back and be credited for my purchase but I don't know where to send it and they have not responded. I don't have $100 to spend on something I can't get to work. I called a number they have on an email and it says they are closed today.Desired Settlement: I would like to send this back and get a refund. I need to know where to send it and be assured my credit card will be credited.

Business

Response:

Dear Revdex.com Representative,

We received a letter with ID [redacted] from the Revdex.com regarding a customer issue. The customer placed an order from our website on February 4th for an activity tracker and a pack of belt clips for the device. The order was charged to the customer's credit card on that same day. The order was placed on hold for security reasons. The customer contacted us on February 12th to find out why the order was not

shipped and received a reply the same day. We informed the customer that the order was held, but was being released after confirming that it was a valid order. The customer was then contacted two days later (because it took two days for the order to ship from our warehouse) to provide her with the tracking information for the order.

The customer then contacted us again on February 20th to let us know that she did not like the tracker and wanted a return. We responded the next morning asking why she did not like the item so that we could set up the return. The customer replied later that day stating that she was unable to use some of the device's features . The representative assisting her was in France and due to the time difference she did not see her message that same day. The customer then sent a message to us the next day, because there was no response, but it was the weekend and our offices were closed. On Monday morning, February 24th, we set up a refund for her and gave her instructions on how to send back the products. The customer responded on February 25th stating that we had not replied. It appears that she did not see our message . We then replied to her informing her that we did respond and resent her the refund information. We are now awaiting for the products to be returned so that we can issue her a refund for the items.