WiThings

Hello,I apologize for the misunderstanding with your customer support caseWe have had your email conversation with our support team reviewed by a manager, and determined that we made a mistake in the warranty replacement offer that you receivedThe original support team member handling your case will reach out by email to offer a full replacement for your Activité Pop rather than only a 25% discount on a replacementWe sincerely regret the frustration caused by this error, and hope that we can regain your trustWe look forward to assisting you by email directly with the exchange of your productAt this time, we are unable to refund purchases made from other online stores per your request via the Revdex.com, but we remain committed to helping you get a new Activité watch so you can continue pursing your fitness tracking goalsSincerely,Withings Customer Support

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Hello,We appreciate your taking the time to give your feedback about the visualization of the air quality in our online portal and iOS applicationWe take customer feedback into consideration in the development of our products, and want you know that we are continually striving to improve the customer experienceWe would be happy to have more detailed feedback from you, so please continue to communicate with our support team to share your thoughts on how we might improve this feature.With regard to the ability to download your air quality data recorded by the Smart Body Analyzer, you are correct that we are unable to provide a means for it to be downloaded at this timeHowever, this functionality has not been advertised on our packaging, website, or other online documentationThat being said, our API is evolving regularly, and we invite you to regularly check our API Documentation page, http://oauth.withings.com/api, to learn about what new metrics can be exportedAdditionally, any new features, such as the ability to download air quality data, that would be made available in the future will surely be announced on our website and online Help Center.We thank you for purchasing a Withings product, and hope that this helps to answer your concerns

Hello, We regret the issue that you experiencedA member of our support team has reached out by email to assist you with thisWe currently follow all industry best practices to ensure that purchases on our online store are screened to prevent fraudPlease continue to work with our support by email to resolve this situationBest regards,Withings Customer Service

Hello, We apologize for any misunderstandingWhile we do not typically offer return labels for buyers remorse returns, we replied to Mr [redacted] with a [redacted] shipping label on the morning of July 5th, following the holiday weekendI have attached this label to our correspondenceWe will make an effort to reach out to Mr [redacted] again if he has not yet received this labelBest regards, [redacted] Withings Customer Service

To whom it may concern, The customer, [redacted] , wrote in reporting that he wore the Pulse Ointo the showerWhile we advertise the Pulse Oas sweat resistant, we do not make claims anywhere on our website or product packaging that the device is waterproofIn this case, as we do for all customers in this situation, we provided advice on trying to dry out the unitFollowing that, we offered the customer a 25% coupon towards the purchase of a replacement, which he declinedOur policy of offering a discount and not a replacement in cases of deliberate liquid contact (entering a shower or pool, for example) is consistent with the actions of our competitors, who also do not advertise the product to be waterproofOur offer for a discount coupon is still available to [redacted] , but we are unable to provide a refund of his product for deliberate liquid damageSincerely, J [redacted] Withings Customer Service Manager Sent on: 10/7/12:30:PM

We are having nothing but problems with the wireless blood pressure monitor It rarely connects to Bluetooth with either the iPhone or Even when it says it is connected, the app does not open automatically It takes numerous pushes of the on/off switch to connect and more often than not, the "can't take a measurement" dialog box appears This is causing our pressure to increase out of frustration The company does not respond to requests on their support site This sample is either defective or it is just a bad product

Hello Mr [redacted] ,We regret the poor experience you had with our customer support teamIt appears that the error made has been corrected, and you have correctly received your replacement instructions and return label for your defective watchYou should expect prompt replies going forwardI apologize for the difficulties you had, and I want you to know we will use this situation as a learning experience to improve the support we provide for customersPlease continue to work with our support team should you have further questions, and I hope you will be able to enjoy your replacement watch very soon.Best Regards,Withings Customer Support

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I requested a full refund Regards, [redacted]

Dear Mr [redacted] ,I sincerely apologize for the issue you experienced with our support teamIn reviewing your case, it was clear that you should have been allowed to take advantage of our holiday return policyOne of our support team members is in touch and will be providing you with a return label to return the products that you purchased ahead of the holiday seasonWe regret that this was an inconvenience, and I hope that we can make things rightBest regards,Withings Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10239152, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This product is marketed as "water-resistant" Nowhere on the packaging does it state that this does not mean you can wear it in the shower This information is buried in a FAQ on their website This is misleading and fraudulent This should be on the packaging and the product should not be labeled water resistant I am asking for a full refund Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke to [redacted] and advised that the the item was sold as top quality and in only worked for monthsWhen you buy something as a luxury item you don't expect for it to break in months or you would at least expect for the company to stand behind the product [redacted] has reimbursed me for the scale since our last interactionI'm pending the refund on my credit card still

We apologize for the issue you experienced while working with our customer support representativeYou are correct in pointing out the typographical error in our original email, which omitted the limitations of the coupon that would be offered upon completing the surveyAs a token of our apology for this issue, we have offered an alternate coupon via email to receive the product which he was originally attempting to apply the coupon to at no cost to himWe will be taking steps to ensure that such errors are not made in future communications, and that the restrictions on any future promotions are clearly communicated to our customersI hope that this resolves the situation, and that you will forgive our original error

Have all the Withings product, but since I upgrade to OS had to reenter my password and would not take So have request reset request with no reply and have even enter a service request with no response I am in the process of returning the product to the APPLE store for a refund