First of all the project was not delayed because of our installers, it was delayed because the customer wrote us a bad check and we waited for the second to clear before starting the projectSecond we did send a lead rep to look at the project, and our findings will stay the sameThe customer contracted us to install a new toilet, the customer never mentioned that they had a existing plumbing issue which had caused the ceiling damageWhen this customer called about the issue, we were onsite the next dayThe customer expected us to replace the toilet flage and repair ceiling and repair damage grout in the shower which none of these items were listed on the contractThis is the second time we have answered this complaintHave the customer submit the contractWe have never had a complaint against us and find this one a little dishonest
*** (Witt Remodeling) did a great job replacing our roofThey were on time and took extra care protecting our landscapingI would recommend these guys to anyone
The guys came out and did our roof in one dayI bought the wrong skylights (6) and they rebuilt them without charging us for the extra time, I thought that was really exceptionalThe cleanup was first rateWe can't imagine using anyone else for our projects
I sent a rep out to see if this issue was due to anything we didOur finding was that the leak was below the floorOur contract was to replace the toiletThe customer did not tell us that they had any plumbing issues when we took on the projectThe toilet that we installed was done correctly
There was no water coming from the wax ring, the toilet was not loose as the customer statedThe issue is below the floor, this was not part of our contractThis customer had tried to get free work from us from day one, even wrote me a bad check without offering to cover any bank feesThe ceiling damage was existing the water stains were yellow History should show that we are a good company, we have zero complaints, I sent my rep out to fix any issues that may have been caused due to our work, we found noneWhen the customer contacted me they also stated that they had some grout issues in the shower that I needed to repair, I had to remind them once again that we did not do any grout work on their jobAnother example of looking for free laborThanks,
Ken Witt
Former owner of New Century Remodeling
First of all the project was not delayed because of our installers, it was delayed because the customer wrote us a bad check and we waited for the second to clear before starting the project.
Second we did send a lead rep to look at the project, and our findings will stay the same. The customer contracted us to install a new toilet, the customer never mentioned that they had a existing plumbing issue which had caused the ceiling damage. When this customer called about the issue, we were onsite the next day. The customer expected us to replace the toilet flage and repair ceiling and repair damage grout in the shower which none of these items were listed on the contract. This is the second time we have answered this complaint. Have the customer submit the contract.
We have never had a complaint against us and find this one a little dishonest.
Revdex.com:
I ([redacted]) have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve our complaint. For your reference, details of the offer I reviewed appear below.
I'm sorry to say that this company continues to disappoint my family and I in putting forth any effort to resolve a plumbing leak that was caused by their own representative (even after we presented proof from another contractor and picture of the damaged pipe). Why would anyone waste this much time to perpetrate a falsehood is almost unbelievable if it weren't actually happening to us. Previous statements concerning a bounced check is being used to create a smoke screen to cover this company's less than adequate and unprofessional workmanship.
In speaking for my Mother, She initially wrote a check from the wrong checking account and apologized. Once that was discovered, she offered to write another check from the correct account but this company chose to run the same check again which we then just transferred the correct amount in the account (that was it). Keep in mind- all this was done in the first place (as a favor) to the company because they did not want to be charged a credit card fee (which is how we initially preferred to pay). It would seem that there are deeper issues worth considering for anyone to trust this company in doing any remodeling/repair work at their home or work. Hopefully, by going through all this it will help somebody else think twice before making this very costly mistake.
Thank you,
-[redacted]
and their most unprofessional behavior that I experienced in dealing with this issue trying to resolve should be noted and
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The guys from Witt Remodeling did a great job on our bathroom. They kept everything very clean during the remodel. We recommend giving these guys a call.
NCR did a great on our roof and gave us a great price on our son's place as wellI would us them again
First of all the project was not delayed because of our installers, it was delayed because the customer wrote us a bad check and we waited for the second to clear before starting the projectSecond we did send a lead rep to look at the project, and our findings will stay the sameThe customer contracted us to install a new toilet, the customer never mentioned that they had a existing plumbing issue which had caused the ceiling damageWhen this customer called about the issue, we were onsite the next dayThe customer expected us to replace the toilet flage and repair ceiling and repair damage grout in the shower which none of these items were listed on the contractThis is the second time we have answered this complaintHave the customer submit the contractWe have never had a complaint against us and find this one a little dishonest
*** (Witt Remodeling) did a great job replacing our roofThey were on time and took extra care protecting our landscapingI would recommend these guys to anyone
The guys came out and did our roof in one dayI bought the wrong skylights (6) and they rebuilt them without charging us for the extra time, I thought that was really exceptionalThe cleanup was first rateWe can't imagine using anyone else for our projects
*** & his team did a great job on our kitchenThey did everything they promised, including keeping us updated on the project
I sent a rep out to see if this issue was due to anything we didOur finding was that the leak was below the floorOur contract was to replace the toiletThe customer did not tell us that they had any plumbing issues when we took on the projectThe toilet that we installed was done correctly
There was no water coming from the wax ring, the toilet was not loose as the customer statedThe issue is below the floor, this was not part of our contractThis customer had tried to get free work from us from day one, even wrote me a bad check without offering to cover any bank feesThe ceiling damage was existing the water stains were yellow History should show that we are a good company, we have zero complaints, I sent my rep out to fix any issues that may have been caused due to our work, we found noneWhen the customer contacted me they also stated that they had some grout issues in the shower that I needed to repair, I had to remind them once again that we did not do any grout work on their jobAnother example of looking for free laborThanks,
Ken Witt
Former owner of New Century Remodeling
First of all the project was not delayed because of our installers, it was delayed because the customer wrote us a bad check and we waited for the second to clear before starting the project.
Second we did send a lead rep to look at the project, and our findings will stay the same. The customer contracted us to install a new toilet, the customer never mentioned that they had a existing plumbing issue which had caused the ceiling damage. When this customer called about the issue, we were onsite the next day. The customer expected us to replace the toilet flage and repair ceiling and repair damage grout in the shower which none of these items were listed on the contract. This is the second time we have answered this complaint. Have the customer submit the contract.
We have never had a complaint against us and find this one a little dishonest.
[redacted]& his team built us a beautiful custom shower with a bench, niches, and tile floor to ceiling. I could not of asked for a better experience.
Revdex.com:
I ([redacted]) have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve our complaint. For your reference, details of the offer I reviewed appear below.
I'm sorry to say that this company continues to disappoint my family and I in putting forth any effort to resolve a plumbing leak that was caused by their own representative (even after we presented proof from another contractor and picture of the damaged pipe). Why would anyone waste this much time to perpetrate a falsehood is almost unbelievable if it weren't actually happening to us. Previous statements concerning a bounced check is being used to create a smoke screen to cover this company's less than adequate and unprofessional workmanship.
In speaking for my Mother, She initially wrote a check from the wrong checking account and apologized. Once that was discovered, she offered to write another check from the correct account but this company chose to run the same check again which we then just transferred the correct amount in the account (that was it). Keep in mind- all this was done in the first place (as a favor) to the company because they did not want to be charged a credit card fee (which is how we initially preferred to pay). It would seem that there are deeper issues worth considering for anyone to trust this company in doing any remodeling/repair work at their home or work. Hopefully, by going through all this it will help somebody else think twice before making this very costly mistake.
Thank you,
-[redacted]
and their most unprofessional behavior that I experienced in dealing with this issue trying to resolve should be noted and
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The guys from Witt Remodeling did a great job on our bathroom. They kept everything very clean during the remodel. We recommend giving these guys a call.
NCR did a great on our roof and gave us a great price on our son's place as well. I would us them again.