Wittmeier Ford Lincoln Mercury

I purchased the Vehicle "As-Is," however I was given the following, representations as to its "AS-IS" condition: That Butler employee Richard [redacted] “drove it,” it “[r]uns and stops,” “[e]verything works,” and “brakes are awesome” (the “Written Representations”) That it was “fully inspected,” that the Vehicle was in “great shape,” that the Vehicle was owned by a manager at Butler and then used as a “service car” at thedealership; and that the Vehicle “road a bit rough” because it was a small car with European sport suspension (the “Verbal Representations”).These representations turned out to be and Butler confirmed that fact, as to a few of the representations Later, Bandy's repairs confirmed that fact as to the rest of the representationsIn the end, Butler provided me information to purchase the Vehicle and enter into the contract, which provides the condition, therefore that condition is not and should not be an impediment to my recovery

Revdex.com: Thanks to the Revdex.com, the dealership has honored the purchase terms detailed in the lease contractI've now completed the purchase, and this resolution was satisfactory to me.Thank you for the service you offer!

Hello, in regards to Mr [redacted] complaint:Ryan has tried to assist Mr [redacted] with the issues in his complaintMr [redacted] did not purchase his Hyundai from Butler Automotive, he purchased it from a different Hyundai dealerAnd none of the issues in his complaint our due to negligence on our(Butler Hyundai) part.We can not offer Mr [redacted] a shuttle as our shuttle service does not go the miles/minute one way drive to Anderson, Indiana where Mr [redacted] wants to be taken toI have spoken with Scott P [redacted] the service manager and he stated that out of good will we can provide Mr [redacted] a loaner vehicle for days at our expenseMr [redacted] can contact Ryan @ 317-848-and schedule an appointment, Ryan will do his best to get his vehicle in at the earliest time availableThank you,Jamie R***317-848-

The GM, Scott S [redacted] talked with Mr [redacted] Mr [redacted] is considering what he’d like for us to do to resolve the issue He appreciated the quick response & has MrS [redacted] direct contact information.Thank you

Consumer states: While the company did send me parts for my original issue I noticed that my trunk is no aligned correctlyWhen I told them that about this issue they did not claim responsibilityWhile the company did resolve my first issue, I remain dissatisfied and have contacted the BAR

I am rejecting this response because: I was asked by the business what I want, and I want refund of the $I paid for a repair of my A/C. It was not repaired, and I had it repaired at another business because I was disgusted by their obvious price gouging. So refund what I spent to have my A/C repaired, and I'll be happy. *** ***

Customer was unable to install the accessory. I contacted the customer, sent him a UPS return freight labelCustomer is in the process of returning the part for full credit

Over the course of the year that Mr*** owned his vehicle we had five Service Department visits on it, not every two weeks as he has statedDuring three of the five visits the vehicle was operating as *** *** *** designed it toThe other visits we performed *** *** ***’s
recommended repairs which was to replace the transmission control module on one visit, and the clutch assembly on the next The customer was not satisfied with how the car performed even when we proved that it was operating as designed, so on his final service visit the *** *** spoke with *** and his Father so he could be sure that they were clear on the performance expectations of the vehicleHe stated that since he installed a brand new entire clutch assembly the way it performs when it leaves our facility is as good as it will ever get, if *** was not happy with the performance of it at that point there was nothing else that could be done*** contacted the Service *** many times asking to get the vehicle “bought back”The *** *** assisted him in the process and helped facilitate the successful buy back.The customer states that his inconvenience was reason enough to justify the refund from us he is requesting, when in fact, the entire vehicle buyback was based on thisFord bought his vehicle back which he purchased used, and drove for a year, for thousands of dollars more than he initially paid for itMr*** then decided to purchase a larger, new vehicle that was over $7,more than his Focus. This vehicle is not a direct replacement vehicle as he stated, but a substantial upgradeThe original terms of the deal he agreed to had changed as wellHe no longer had his original cosigner willing to be on the dealThe $is the cash Mr*** put down to get this more expensive vehicle that he choseWe do not feel that a refund, or any sort of credit is properIf Mr*** had held up his end of the deal as he promised then he would not have had to pay the bank any charges

Wittmeier Auto Center and it's employees have been serving the community for almost yearsIn those years we have continued to do our best for our customersOur employees are hardworking, upfront, and listen to their customersWe are the first to acknowledge that over the years,
working with thousands of people, we have learned that sometimes we are unable to meet certain ones expectationsIt seems this was the case in your situationYou mentioned to us there was another store who didn’t charge this feeOur employee agreed you should go there since this was such a concern to youHowever, our records show we were authorized by you to perform the inspection, and did, as you requestedThe inspection charge will be absorbed by the company on your behalfWe thank you for your feedback

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
All I want is honesty and I don't appreciate people lying and being deceptive Ryan says he's going to call back before leaving that day I called to speak to the GM (left a voicemail) and he doesn't respond back Why is this? Yes, I agree it may take time to set up the appointment due to 3rd party issues; however, if Ryan would support customers appropriately, we could have got an appointment in sooner Ryan didn't even take in any concern for time He figured I have all the time in the world. Example: If he couldn't get ahold of the original dealer...What should he do? HE should immediately call me and let me know, so I can support his effortsIt took nearly two weeks just to confirm that this dealer would pay for it.Example: When he knew I needed tint replacement, he can prepare a schedule still and to remind you...that's NOT the only issue I had Both ways, I had verbal, as well as email confirmation from the original dealer What I am disappointed at is the lack of customer service or to better put it...respect Ryan did NOT take this seriously and when I tried to complain, no managment above Ryan called me back I ask again, WHY? We would NOT be in this situation if someone would have called me back It shouldn't take two weeks just to verify if they would pay for it or not
Regards,
*** ***

Customer authorized diagnosis of A/C system blows warm when vehicle is at low speed on 8/21/Technician discovered the condenser fan not coming on when commanded toCustomer gave authorization to replace the condenser fan motor, vehicle was released blowing deg.vehicle returned 8/29/
with similar complaintDiagnosis was performed at no charge to customer this visitTechnician found aluminum debris has contaminated A/C system internallyTechnician recommended customer replace compressor, hoses, expansion valve, evaporator, condenser due to debris contaminationCustomer declined repairs.What is the customer asking for at this point?

To whom it may concern;We apologize for Mr *** issue, and inconveniences.Mr *** purchased this vehicle with the remainder of the 3yr/36k manufactures warranty as he stated. Any mechanical issues outside of what is covered by the manufactures warranty is at the owners expense. What
is/is not covered is at the manufactures discretion, not Butler Hyundai. We did offer for Mr *** to bring the vehicle back to us to inspect, and he declined At this time we can not pay for repairs that we can not prove whom/or if the harness was tampered with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowButler Hyundai sold me the vehicle implying it was in working order and still under manufactures Warrenty It arrived to me and I immediately had to take it in for repairs that they should have caught if the so called "inspection" they said they did was completed They wanted me to pay to ship the vehicle back to them to perform an inspection when they should either pay for shipping themselves, or accept the word of one of the three certified Jeep dealerships that have all inspected the vehicle and came to the same conclusion This all happened within days of me recieving the vehicle and Butler Hyundai does not seem concerned about customer satisfaction They offer a Warrenty as well on the buyers agreement and they failed to mention that in their response What is the purpose of the Warrenty if when something goes wrong, there is this type of resistance to the customers complaint? I would advise anyone to steer clear of this dealership Although dealing with the salesman, Josh B*** was great, it seems the customer service after the fact is horrible! I paid over 50k for this vehicle and you would think they would treat a customer better than this I retired from the US Airforce after years of service and thought I'd treat myself and get the vehicle I've been wanting for years and this dealership has thoroughly ruined that experience! Bottom line, Butler Hyundai sold me a vehicle that was not in working order and will not honor their warranty and make this right
Regards,
*** ***

Dear ***,I am aware of what you complaint concernsWe do strive to resolve customers issues immediately, but unfortunately instant gratification can not always be obtained. And yes I am saying that in certain situations such as yours it can take time such as: 1) We do not have anyone in house that does tint repairs/corrections2) We have to hire and schedule a 3rd party to do these corrections3) Your appointment has to be based off their (3rd party tint company) availability, not ours4) We can not hire & pay for a 3rd party without your original selling dealers consent to pay for said repairsYou asked for a loaner car to drive, we have offered you one, you are still not happy or satisfiedAt this time there is nothing else we can offer to resolve your issue.Please feel free to call me if you would like to set an appointment. Regards,Jamie R***317-848-

I am rejecting this response because: The damage occurred while in the possession of Wittmeier Auto CenterThey claim they only adjusted the strikerThe service notes state that they adjusted both the latch and strikerAn independent auto body shop states that there is no evidence upon initial inspection that adjustments were madeI believe Wittmeier Auto Center used rough force after my complaining; causing the latch to not work and again putting the trunk out of alignment to get the latch to workI will be further investigating this issue. In addition Wittmeier has not contacted me regarding the rubber stopper they promised and orderedI do not intend on doing any further business with them; I will not allow them to touch my vehicle; however I expect that they give me the part they promised

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello Jamie, You missed what this complaint is about It's the negligence in communication with Ryan Are you saying it takes two weeks before you start helping a customer? My car wasn't purchased there; however, it's still a Hyundai Dealership My car is a and has a yr manufacture warranty to any Hyundai Dealership Purchasing any Hyundai, you're suppose to receive 100% customer satisfaction unless your against suppporting customer and ensuring they're happy Are you?So, to clarify This is neglegence in communication It took two weeks to get Ryan to set up an appointment, then another week just for the appointment I was already disappointed with how long it took to verify one aspect of the vehcile from the original dealer but he could have set the appointment up, so I will have a spot reserved once he double verified the accuracy of our email communication.When I call, he doen't respond in the same day or waits until the end of business the next day I called to speak to the GM but the GM refused to speak with me The service manager is suppose to be enharrently better at communicating to the customers; however, he is NOT Also, are you saying RYAN is not a service manager? I am unsure why you would have to speak to someone else and my issue is, if it's going to take a day and a half to look at my vehcile, there's only three options One, shuttle (you're the only Hyundai that limits mile distant per RYAN) and only Hyundai that doesn't enharently provide loaner vehicle (whether or not it was purchased from you) or you can set up a cot within your facility for me to stay the night (sarcastic)Issues to be resolved:Correct Tint (paid by original dealer)Correct Center back head rest (puffing out)Look at echoing and long load times (Navigation & USB/Bluetooth)Paint Chipping off front bumper only Repeat one more time If it is in BUTLER HYUNDAI'S nature to take two weeks to verify the tint issue and to actually set the appointment date the following week, then please just reply yes to this message without any further responses A Yes would represent that you're not customer friendly because I asked him point blank (ARE YOU CAPABLE OF HELPING ME IN AN EMAIL) - This is after multiple lies, as well as lack of communication
Regards,
*** ***

Revdex.com:
Thanks to the Revdex.com, the dealership has honored the purchase terms detailed in the lease contract. I've now completed the purchase, and this resolution was satisfactory to me.Thank you for the service you offer!

This complaint has been settled between our attorneys.Thank you,Jamie [redacted]

The GM, Scott S[redacted] talked with Mr. [redacted].  Mr. [redacted] is considering what he’d like for us to do to resolve the issue.  He appreciated the quick response & has Mr. S[redacted] direct contact information.Thank you