Thank you for the opportunity to address this complaint We have been in touch with the customer regarding the compliance issue with the CT [redacted] and the fact that Wiz Leasing is not responsible for the delay in finalizing the vehicles registration The customer is dealing directly with CT [redacted] regarding this matter Thank you Wiz Leasing
First I would like to thank the Revdex.com for the opportunity to respond to the consumers concernWe have refunded the consumer his depositI would like the Revdex.com to understand and note that the consumer gave a credit card deposit on Saturday which is considered a none business banking dayThe credit card transaction that the consumer made on Saturday does not enter the Merchants bank account for business daysI am referring to the consumers deposit to the merchants accountWe have refunded the consumers deposit on 03/05/Which is reasonable time allottedWe can not return a deposit that was given as a debit cardWe can only return it as a credit to the consumers bank accountThat is not our choice that is how the system (credit card machine) worksI believe we have made restitution in a timely mannerI would like to thank the Revdex.com for the opportunity to respond to the consumers concern Thank you A Torres
Complaint: [redacted] I am rejecting this response because: This is not an acceptable responseOf course we haven't come to an agreement! WIZ Leasing has offered absolutely nothing besides excusesThey can continue to contact me through Revdex.com email until this is properly resolvedThey still owe me $7,($for the repair and $for a rental car for two weeks)--and that is being generous by not including lost work time and expenses for deliveries I would have otherwise picked up myself.If they continue sending "sorry not sorry" messages in which they try to explain away their indefensible business practices, I won't hesitate to take legal action Sincerely, [redacted]
Thank you for the opportunity to respond to the Revdex.com regarding ID # [redacted] At the time of the phone call the vehicle was in fact availableBetween the time of the phone call and the next morning a deposit was taken on that vehicleThis is why we encourage the consumer to call and verify availability prior to coming to the dealership especially if the consumer is not leaving a deposit over the phone and is coming down the next dayThank you again for the opportunity to respond
Complaint: [redacted] I am rejecting this response because: I was out of the country on those dates and am away until early August, as already mentioned to [redacted] , [redacted] or whatever, and othersThere are other ways to contact me than calling and not leaving a voicemail messageBy email, for instance, or through the Revdex.comBecause Wiz Leasing contacted the repair dealership, they'll already know that the final bill for my car repair was $7011, and that does not include almost $for a rental car for two weeks, plus missed work timeWiz Leasing can contact me here if they wish toThey will need to promise full financial restitution, not just a couple paragraphs about how they "tried to help." I'd even be willing to take my missed work out of the equation and round the total down to $8, Sincerely, [redacted]
I would like to thank the Revdex.com for the opportunity to respond to the customers concernA refund was issued to the consumers credit card on March 25, 2014, an attached copy of this refund has been provided for the Revdex.com records The consumer left his deposit on March 21st which was a Friday The funds from his CC do not appear in the companies acct for business days which would have been on the 25th of MarchWhen this was noted the office then refunded the customers CC Once again thank you for the opportunity to answer the consumers concern Sincerely, Ann Torres
First we would like to thank the Revdex.com for the opportunity to respond to complaint # [redacted] Since Mr [redacted] had purchased this vehicle we have addressed his problems up to date .After a long process of repairing multiple problems he had expressed an interest in trading out of the vehicleWiz told him that was certainly an option and Mr [redacted] was pleased with all the effort put forward by myself and the Wiz team He was out of town at a funeral and would be contacting me when he returned He also commended that we stood by our vehicle We have yet to hear back from Mr [redacted] since he asked about trading the vehicle All conversations were via text and the last one prior to this complaint was Wednesday Novat 11:53am He asked if I was working that day and my reply was yesI never heard from him again All text messages are recorded and I can furnish them by request Please let me know if you need any further informationThank you Wiz Leasing Inc
First I would like to thank the Revdex.com for the opportunity to respond to the customers complaintWe have been in contact with the customer and have reached an agreement and understanding as to the repairs needed on her vehicleI would further like to say the at NO time was the customer or the other person who was driving the vehicle told to continue to drive the vehicle if it was smoking e.goverheating,making noises or check engine light came onNor would we give that advise to any customer We value our customers safety and and the safety of othersWith that being said I would once again like to thank the Revdex.com for the opportunity to respond to this complaintIf the Revdex.com should have any questions please contact me again.Sincerely, [redacted] GM
Again I would like to thank the Revdex.com for opportunity to respond to the consumers concernWe have refunded the CC of the consumer and I have attached a copy of it with this emailWe have no control over the consumers bank as to how long it takes them to release refunds into the account Please see attached paperworkHis deposit was given on Saturday it takes business days for purchases to appear in the merchants account when deposits are takes on Saturdays Sundays or any Holiday, Our office must make sure that all monies have cleared the accounts before issuing a refundMr.Scarlett's account was refunded in a timely manner Thank you AMT
I would like to thank the Revdex.com for the opportunity to address this consumers concernWe do not and never have changed a price on a customer Our internet prices are clearly marked and description is in bold print The price was clear to you and your spouse before any transaction took place You sold your vehicle to us for cash back and you paid what we were selling the vehicle for If you have a question please come in to discuss in detail and we can assure you that we can clear up any misunderstanding Thank youWiz Leasing MGT
RevDex.com: I have finally received the credit from the business. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is now satisfactory to me. Sincerely, Rhoan G Scarlett
Complaint: [redacted] I am rejecting this response because: That's a lovely narrative, but doesn't address any actual problemsThe fact is the Wiz Leasing, whether aware of it or not, sold me a lemon that broke down and needed a $repair two weeks laterI did not have the car towed to the ferry so it could be transported back to Wiz Leasing at my expense because that is totally unreasonableWhy pay hundreds to return a vehicle for service to a dealership I don't trust in the slightest? If Wiz Leasing actually wanted to help, they could have arranged transport themselvesThey also could have follows up with me themselves, Regardless, the bills are in for the repair and rental car$7,for the repair, $6,for lost work, $for rental car, and $for delivery expenses that would not have accrued otherwiseThat comes to $14,For a $19,carTwo weeks after buying itWiz Leasing should pay this bill or offer some sort of financial settlement, not just another story Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, George Ferrigno
To The Revdex.com, New Roman" size="3" First and Foremost we never received a complaint from the customer The customer put a message on their sales mans private face-book page about bad karma When he brought it to my attention I immediately called and talked to MrBrights wife about what the problem was She said that they had trouble on Sunday and that a Sales Person told her that there was nothing they could do I found that odd that they would not have said to drop it off and that service was closed on Sunday but we can look at it the following day Mr [redacted] then took the phone from his wife and spoke to me saying that the sales person did say that there was nothing they could do on Sunday because our shop was closed but to leave it and someone could conta [redacted] them on Monday Mr [redacted] said that he decided not to leave it because they were stranded and needed to get back to [redacted] that day I asked him why did they not conta [redacted] us first thing in the morning and his response was that "What would you have done?" I told him that just because he bought this vehicle doesn't mean we just leave you high and dry I told him I could save him at least half if not more but I needed the vehicle so that we can see what happened and be in control of costs I never discussed how much the customer would need to pay The customer was pleased that we called and that we were willing to help We were trying to figure out how to get the vehicle to CT Mr [redacted] said that he would get it to the ferry and our Sales Person offered to bring it back to [redacted] and we would tow it from the ferry to our facility in [redacted] Mr [redacted] said that he would figure out the logistics and let us know what time to pick it up To date we have not heard from Mr [redacted] and have never left him without options Furthermore I took it upon myself to conta [redacted] the Dealership where the truck was left I spoke to [redacted] the service advisor and he told me that the number cylinder let go and probably was due to worn rings The vehicle had plenty of oil in it and appeared to be a well cared for truck [redacted] also stated that the hard shift that the customer was feeling was due to the engine not performing up to capacity therefore throwing off the shifting We still have not heard back from Mr [redacted] as to when his schedule would be open to bring the vehicle to the ferry where we will have the Salesman accompany it back to ** We are very committed to making sure that our customer service is impeccable and up to the standard that is expected of our customers Even though this vehicle was purchased we are still willing to help the customer to the best of our ability If Mr [redacted] would like to call me to set up a time we would be happy to help Thank you for the opportunity to respond to this complaint [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I know the car had Pirelli Tires on the initial inspection, and that was one of the main reasons for selecting that car ..The dealership did not offer to replace the Nexon Tires(I had never heard of this brand) with Pirelli's , but would give their dealers discount..average cost of 25.00-per tireWhat I need is the RO showing what was included with the car..My mistake was not taking a photo of the car initially, and not taking a friend as a witness Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
I would like to thank the Revdex.com for the opportunity to respond to the customers concernThe owner in responded to the customer via email and to my knowledge no further dialogue has taken placeOnce again I would like to thank the Revdex.com for the opportunity of responding to this consumers concern Sincerely, Ann Torres
I would like to thank the Revdex.com for the opportunity to address this consumers concernWe do not and never have changed a price on a customer Our internet prices are clearly marked and description is in bold print The price was clear to you and your spouse before any transaction took place You sold your vehicle to us for cash back and you paid what we were selling the vehicle for If you have a question please come in to discuss in detail and we can assure you that we can clear up any misunderstanding Thank you Wiz Leasing MGT
Thank you for the opportunity to address this complaint We have been in touch with the customer regarding the compliance issue with the CT [redacted] and the fact that Wiz Leasing is not responsible for the delay in finalizing the vehicles registration The customer is dealing directly with CT [redacted] regarding this matter Thank you Wiz Leasing
First I would like to thank the Revdex.com for the opportunity to respond to the consumers concernWe have refunded the consumer his depositI would like the Revdex.com to understand and note that the consumer gave a credit card deposit on Saturday which is considered a none business banking dayThe credit card transaction that the consumer made on Saturday does not enter the Merchants bank account for business daysI am referring to the consumers deposit to the merchants accountWe have refunded the consumers deposit on 03/05/Which is reasonable time allottedWe can not return a deposit that was given as a debit cardWe can only return it as a credit to the consumers bank accountThat is not our choice that is how the system (credit card machine) worksI believe we have made restitution in a timely mannerI would like to thank the Revdex.com for the opportunity to respond to the consumers concern Thank you A Torres
Complaint: [redacted] I am rejecting this response because: This is not an acceptable responseOf course we haven't come to an agreement! WIZ Leasing has offered absolutely nothing besides excusesThey can continue to contact me through Revdex.com email until this is properly resolvedThey still owe me $7,($for the repair and $for a rental car for two weeks)--and that is being generous by not including lost work time and expenses for deliveries I would have otherwise picked up myself.If they continue sending "sorry not sorry" messages in which they try to explain away their indefensible business practices, I won't hesitate to take legal action Sincerely, [redacted]
This complaint has successfully been resolved Kindly close this out at your earliest convenience Best Regards, [redacted]
Thank you for the opportunity to respond to the Revdex.com regarding ID # [redacted] At the time of the phone call the vehicle was in fact availableBetween the time of the phone call and the next morning a deposit was taken on that vehicleThis is why we encourage the consumer to call and verify availability prior to coming to the dealership especially if the consumer is not leaving a deposit over the phone and is coming down the next dayThank you again for the opportunity to respond
Complaint: [redacted] I am rejecting this response because: I was out of the country on those dates and am away until early August, as already mentioned to [redacted] , [redacted] or whatever, and othersThere are other ways to contact me than calling and not leaving a voicemail messageBy email, for instance, or through the Revdex.comBecause Wiz Leasing contacted the repair dealership, they'll already know that the final bill for my car repair was $7011, and that does not include almost $for a rental car for two weeks, plus missed work timeWiz Leasing can contact me here if they wish toThey will need to promise full financial restitution, not just a couple paragraphs about how they "tried to help." I'd even be willing to take my missed work out of the equation and round the total down to $8, Sincerely, [redacted]
I would like to thank the Revdex.com for the opportunity to respond to the customers concernA refund was issued to the consumers credit card on March 25, 2014, an attached copy of this refund has been provided for the Revdex.com records The consumer left his deposit on March 21st which was a Friday The funds from his CC do not appear in the companies acct for business days which would have been on the 25th of MarchWhen this was noted the office then refunded the customers CC Once again thank you for the opportunity to answer the consumers concern Sincerely, Ann Torres
First we would like to thank the Revdex.com for the opportunity to respond to complaint # [redacted] Since Mr [redacted] had purchased this vehicle we have addressed his problems up to date .After a long process of repairing multiple problems he had expressed an interest in trading out of the vehicleWiz told him that was certainly an option and Mr [redacted] was pleased with all the effort put forward by myself and the Wiz team He was out of town at a funeral and would be contacting me when he returned He also commended that we stood by our vehicle We have yet to hear back from Mr [redacted] since he asked about trading the vehicle All conversations were via text and the last one prior to this complaint was Wednesday Novat 11:53am He asked if I was working that day and my reply was yesI never heard from him again All text messages are recorded and I can furnish them by request Please let me know if you need any further informationThank you Wiz Leasing Inc
First I would like to thank the Revdex.com for the opportunity to respond to the customers complaintWe have been in contact with the customer and have reached an agreement and understanding as to the repairs needed on her vehicleI would further like to say the at NO time was the customer or the other person who was driving the vehicle told to continue to drive the vehicle if it was smoking e.goverheating,making noises or check engine light came onNor would we give that advise to any customer We value our customers safety and and the safety of othersWith that being said I would once again like to thank the Revdex.com for the opportunity to respond to this complaintIf the Revdex.com should have any questions please contact me again.Sincerely, [redacted] GM
Again I would like to thank the Revdex.com for opportunity to respond to the consumers concernWe have refunded the CC of the consumer and I have attached a copy of it with this emailWe have no control over the consumers bank as to how long it takes them to release refunds into the account Please see attached paperworkHis deposit was given on Saturday it takes business days for purchases to appear in the merchants account when deposits are takes on Saturdays Sundays or any Holiday, Our office must make sure that all monies have cleared the accounts before issuing a refundMr.Scarlett's account was refunded in a timely manner Thank you AMT
I would like to thank the Revdex.com for the opportunity to address this consumers concernWe do not and never have changed a price on a customer Our internet prices are clearly marked and description is in bold print The price was clear to you and your spouse before any transaction took place You sold your vehicle to us for cash back and you paid what we were selling the vehicle for If you have a question please come in to discuss in detail and we can assure you that we can clear up any misunderstanding Thank youWiz Leasing MGT
RevDex.com: I have finally received the credit from the business. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is now satisfactory to me. Sincerely, Rhoan G Scarlett
Complaint: [redacted] I am rejecting this response because: That's a lovely narrative, but doesn't address any actual problemsThe fact is the Wiz Leasing, whether aware of it or not, sold me a lemon that broke down and needed a $repair two weeks laterI did not have the car towed to the ferry so it could be transported back to Wiz Leasing at my expense because that is totally unreasonableWhy pay hundreds to return a vehicle for service to a dealership I don't trust in the slightest? If Wiz Leasing actually wanted to help, they could have arranged transport themselvesThey also could have follows up with me themselves, Regardless, the bills are in for the repair and rental car$7,for the repair, $6,for lost work, $for rental car, and $for delivery expenses that would not have accrued otherwiseThat comes to $14,For a $19,carTwo weeks after buying itWiz Leasing should pay this bill or offer some sort of financial settlement, not just another story Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, George Ferrigno
To The Revdex.com, New Roman" size="3" First and Foremost we never received a complaint from the customer The customer put a message on their sales mans private face-book page about bad karma When he brought it to my attention I immediately called and talked to MrBrights wife about what the problem was She said that they had trouble on Sunday and that a Sales Person told her that there was nothing they could do I found that odd that they would not have said to drop it off and that service was closed on Sunday but we can look at it the following day Mr [redacted] then took the phone from his wife and spoke to me saying that the sales person did say that there was nothing they could do on Sunday because our shop was closed but to leave it and someone could conta [redacted] them on Monday Mr [redacted] said that he decided not to leave it because they were stranded and needed to get back to [redacted] that day I asked him why did they not conta [redacted] us first thing in the morning and his response was that "What would you have done?" I told him that just because he bought this vehicle doesn't mean we just leave you high and dry I told him I could save him at least half if not more but I needed the vehicle so that we can see what happened and be in control of costs I never discussed how much the customer would need to pay The customer was pleased that we called and that we were willing to help We were trying to figure out how to get the vehicle to CT Mr [redacted] said that he would get it to the ferry and our Sales Person offered to bring it back to [redacted] and we would tow it from the ferry to our facility in [redacted] Mr [redacted] said that he would figure out the logistics and let us know what time to pick it up To date we have not heard from Mr [redacted] and have never left him without options Furthermore I took it upon myself to conta [redacted] the Dealership where the truck was left I spoke to [redacted] the service advisor and he told me that the number cylinder let go and probably was due to worn rings The vehicle had plenty of oil in it and appeared to be a well cared for truck [redacted] also stated that the hard shift that the customer was feeling was due to the engine not performing up to capacity therefore throwing off the shifting We still have not heard back from Mr [redacted] as to when his schedule would be open to bring the vehicle to the ferry where we will have the Salesman accompany it back to ** We are very committed to making sure that our customer service is impeccable and up to the standard that is expected of our customers Even though this vehicle was purchased we are still willing to help the customer to the best of our ability If Mr [redacted] would like to call me to set up a time we would be happy to help Thank you for the opportunity to respond to this complaint [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I know the car had Pirelli Tires on the initial inspection, and that was one of the main reasons for selecting that car ..The dealership did not offer to replace the Nexon Tires(I had never heard of this brand) with Pirelli's , but would give their dealers discount..average cost of 25.00-per tireWhat I need is the RO showing what was included with the car..My mistake was not taking a photo of the car initially, and not taking a friend as a witness Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
I would like to thank the Revdex.com for the opportunity to respond to the customers concernThe owner in responded to the customer via email and to my knowledge no further dialogue has taken placeOnce again I would like to thank the Revdex.com for the opportunity of responding to this consumers concern Sincerely, Ann Torres
I would like to thank the Revdex.com for the opportunity to address this consumers concernWe do not and never have changed a price on a customer Our internet prices are clearly marked and description is in bold print The price was clear to you and your spouse before any transaction took place You sold your vehicle to us for cash back and you paid what we were selling the vehicle for If you have a question please come in to discuss in detail and we can assure you that we can clear up any misunderstanding Thank you Wiz Leasing MGT