Great service technician, terrible managementWe paid $for a chimney sweep and inspection on January 2, and were told everything was in great working order and we could start burning firesWe made a point to buy the best wood, oakWithin burning a few fires we experienced smoke back in the houseWe had them come back to double check their work and they found that the cap is inadequate for the chimney being that it was too short and suggested we replace it with one that would take care of the smoke issueI was then asked to pay $for a service feeHowever, they already had known it was too short and did not recommend that fix on their initial chimney inspectionThat would have saved me this second service call and the extra costs associatedThey should have stood by their initial inspection and realized that they did not do a thorough job initiallyAdd to that The fact that when I talked to their co-owners, husband and wife of course, they started yelling at me when I simply asked them to invoice me so I could either pay later or submit it to the homeowners (we rent) for the, to payThey refused to do so and continued yelling at me over the phone and ultimately providing rude and unbelievably unprofessional customer serviceI ultimately had to write the service technician a check, and feel extremely cheated and lied to by Wizard's Hearth and HomeI will not be using their services again, and I will spread my negative experience with all of my friends, family, and co-workersTerribly unprofessional
Great service technician, terrible managementWe paid $for a chimney sweep and inspection on January 2, and were told everything was in great working order and we could start burning firesWe made a point to buy the best wood, oakWithin burning a few fires we experienced smoke back in the houseWe had them come back to double check their work and they found that the cap is inadequate for the chimney being that it was too short and suggested we replace it with one that would take care of the smoke issueI was then asked to pay $for a service feeHowever, they already had known it was too short and did not recommend that fix on their initial chimney inspectionThat would have saved me this second service call and the extra costs associatedThey should have stood by their initial inspection and realized that they did not do a thorough job initiallyAdd to that The fact that when I talked to their co-owners, husband and wife of course, they started yelling at me when I simply asked them to invoice me so I could either pay later or submit it to the homeowners (we rent) for the, to payThey refused to do so and continued yelling at me over the phone and ultimately providing rude and unbelievably unprofessional customer serviceI ultimately had to write the service technician a check, and feel extremely cheated and lied to by Wizard's Hearth and HomeI will not be using their services again, and I will spread my negative experience with all of my friends, family, and co-workersTerribly unprofessional