I have been on the phone the entire day on hold trying to get my emails from Cox. They migrated all the emails to Yahoo and left us with directions that don't work. Some of my business emails are on cox. I can't access any of them since Thursday. This is Saturday and I have spent the entire day on hold with Yahoo and Cox. No one there knows anything. So they took our emails and migrated them to Yahoo which we can't see. And no one at Cox or Yahoo can help.
I am the owner of a busy travel agency and all the Cox emails are not accessible. Many angry clients calling because I am not getting back to them..
Please let people know that this is happening.
Thanks,
Valerie Giguere
Gourmet Traveler
West Warwick, RI
401-823-9620
Initial Business Response / [redacted] (1000, 5, 2016/05/18) */ Thank-you for giving us the opportunity to share our side and the facts from our perspective Our mandate is to increase business not abuse or mistreat our customers and the Revdex.com would have certainly had complaints previously if this was a common practice of Towne Centre Furniture Towne Centre Furniture has a small staff and each person wears many hats; unfortunately we cannot deal with each matter in an instantaneous manner, things are dealt with in priority; a sale/return dating from should not have been cause for a state of emergency My staff took messages and left them for me to handle when I had the time and opportunity Unfortunately, I was out of town on a business trip, my travel itinerary can be made available if you wish, on my return I had many urgent matters to deal with which also contributed to the time lapse Our invoices clearly state the 25% restocking fee and the decision to leave the return as an in-store credit was the customers; attached please find a copy of the original sale on invoice [redacted] as you may note the recliner was modified as per the customers' wishes (this can make an item difficult to sell to another customer) Even though the onus is on the customer to make sure a piece of furniture is the correct size for the area intended, we took it back as per invoice [redacted] the monies to be held as an in-store credit, with a view to a future sale [redacted] We do send monthly statements to accounts receivable and periodic statements as a reminder to customers with a credit balance Prior to the letter from the Revdex.com I spoke with Mr [redacted] , we came to an agreement, their [redacted] was refunded within the hour of our conversation in the amount of $1,as per attached and we did charge a smaller that 25% restocking fee as per invoice [redacted] If you have any further questions please do not hesitate to call me on my cell Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) they did refund the money to my credit card less the 25% they keep for restocking he says that he sends out statments to people with a credit but in two years of me haveing a credit at his store I have never gotten any kind of statement [redacted]
Initial Business Response /* (1000, 5, 2016/05/18) */
Thank-you for giving us the opportunity to share our side and the facts from our perspective Our mandate is to increase business not abuse or mistreat our customers and the Revdex.com would have certainly had complaints previously if this was a
common practice of Towne Centre Furniture
Towne Centre Furniture has a small staff and each person wears many hats; unfortunately we cannot deal with each matter in an instantaneous manner, things are dealt with in priority; a sale/return dating from should not have been cause for a state of emergency
My staff took messages and left them for me to handle when I had the time and opportunity Unfortunately, I was out of town on a business trip, my travel itinerary can be made available if you wish, on my return I had many urgent matters to deal with which also contributed to the time lapse
Our invoices clearly state the 25% restocking fee and the decision to leave the return as an in-store credit was the customers; attached please find a copy of the original sale on invoice *** as you may note the recliner was modified as per the customers' wishes (this can make an item difficult to sell to another customer) Even though the onus is on the customer to make sure a piece of furniture is the correct size for the area intended, we took it back as per invoice *** the monies to be held as an in-store credit, with a view to a future sale *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** We do send monthly statements to accounts receivable and periodic statements as a reminder to customers with a credit balance
Prior to the letter from the Revdex.com I spoke with Mr***, we came to an agreement, their *** was refunded within the hour of our conversation in the amount of $1,as per attached and we did charge a smaller that 25% restocking fee as per invoice ***
If you have any further questions please do not hesitate to call me on my cell
Initial Consumer Rebuttal /* (3000, 7, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they did refund the money to my credit card less the 25% they keep for restocking
he says that he sends out statments to people with a credit but in two years of me haveing a credit at his store I have never gotten any kind of statement
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I am the owner of a busy travel agency and all the Cox emails are not accessible. Many angry clients calling because I am not getting back to them..
Please let people know that this is happening.
Thanks,
Valerie Giguere
Gourmet Traveler
West Warwick, RI
401-823-9620
Initial Business Response / [redacted] (1000, 5, 2016/05/18) */ Thank-you for giving us the opportunity to share our side and the facts from our perspective Our mandate is to increase business not abuse or mistreat our customers and the Revdex.com would have certainly had complaints previously if this was a common practice of Towne Centre Furniture Towne Centre Furniture has a small staff and each person wears many hats; unfortunately we cannot deal with each matter in an instantaneous manner, things are dealt with in priority; a sale/return dating from should not have been cause for a state of emergency My staff took messages and left them for me to handle when I had the time and opportunity Unfortunately, I was out of town on a business trip, my travel itinerary can be made available if you wish, on my return I had many urgent matters to deal with which also contributed to the time lapse Our invoices clearly state the 25% restocking fee and the decision to leave the return as an in-store credit was the customers; attached please find a copy of the original sale on invoice [redacted] as you may note the recliner was modified as per the customers' wishes (this can make an item difficult to sell to another customer) Even though the onus is on the customer to make sure a piece of furniture is the correct size for the area intended, we took it back as per invoice [redacted] the monies to be held as an in-store credit, with a view to a future sale [redacted] We do send monthly statements to accounts receivable and periodic statements as a reminder to customers with a credit balance Prior to the letter from the Revdex.com I spoke with Mr [redacted] , we came to an agreement, their [redacted] was refunded within the hour of our conversation in the amount of $1,as per attached and we did charge a smaller that 25% restocking fee as per invoice [redacted] If you have any further questions please do not hesitate to call me on my cell Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) they did refund the money to my credit card less the 25% they keep for restocking he says that he sends out statments to people with a credit but in two years of me haveing a credit at his store I have never gotten any kind of statement [redacted]
Initial Business Response /* (1000, 5, 2016/05/18) */
Thank-you for giving us the opportunity to share our side and the facts from our perspective Our mandate is to increase business not abuse or mistreat our customers and the Revdex.com would have certainly had complaints previously if this was a
common practice of Towne Centre Furniture
Towne Centre Furniture has a small staff and each person wears many hats; unfortunately we cannot deal with each matter in an instantaneous manner, things are dealt with in priority; a sale/return dating from should not have been cause for a state of emergency
My staff took messages and left them for me to handle when I had the time and opportunity Unfortunately, I was out of town on a business trip, my travel itinerary can be made available if you wish, on my return I had many urgent matters to deal with which also contributed to the time lapse
Our invoices clearly state the 25% restocking fee and the decision to leave the return as an in-store credit was the customers; attached please find a copy of the original sale on invoice *** as you may note the recliner was modified as per the customers' wishes (this can make an item difficult to sell to another customer) Even though the onus is on the customer to make sure a piece of furniture is the correct size for the area intended, we took it back as per invoice *** the monies to be held as an in-store credit, with a view to a future sale *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** We do send monthly statements to accounts receivable and periodic statements as a reminder to customers with a credit balance
Prior to the letter from the Revdex.com I spoke with Mr***, we came to an agreement, their *** was refunded within the hour of our conversation in the amount of $1,as per attached and we did charge a smaller that 25% restocking fee as per invoice ***
If you have any further questions please do not hesitate to call me on my cell
Initial Consumer Rebuttal /* (3000, 7, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they did refund the money to my credit card less the 25% they keep for restocking
he says that he sends out statments to people with a credit but in two years of me haveing a credit at his store I have never gotten any kind of statement
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***