We are in receipt of the above-caption complaint, submitted by [redacted] , owner at [redacted] [redacted] - [redacted] ***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a completely independent company from [redacted] [redacted] , and performs third party billing, payment processing and collections for several clients, including [redacted] Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.On January 6, 2014, Concord loaded Ms [redacted] 's account on our system with an expected down payment due date of March 2, Per [redacted] 's instructions, Concord would not bring Ms [redacted] 's account live in our system until the down payment was receivedOur records indicate this was completed on May 28, Once this was completed, we activated the account in our system, sent a welcome letter to Ms [redacted] and ordered coupon books for herOur records also indicate that Ms [redacted] 's first installment was due on May I, according to her cont ractual agreement with [redacted] [redacted] Because of the delay in the down payment, the account reflected a past due status when it was brought live into our systemTo ensure the accuracy of our records, we have requested copies of Ms [redacted] 's signed contract, installment payment instructions and clarification of down payment datesUnfortunately, due to the devastating events of Hurricane Odile, we have not received those documents or the clarification we have requested and do not anticipate receiving them before this complaint response is dueTherefore, out of an abundance of caution and as an accommodation to Ms [redacted] , Concord will instruct the credit reporting agencies in our next transmission to delete the negative information on Ms [redacted] 's account.Finally, Ms [redacted] has been in contact with our Customer Service department and we will continue to work with her to clarify payment dates and contract dates to ensure our records are factually correct.We will communicate with her once we have received the information requested from [redacted] .If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, [redacted]
To Whom it may concern: We are in receipt of the above-caption complaint, submitted by [redacted] Please consider this Concord Servicing Corporation’s (hereinafter “Concord”) formal response Please know that Concord is a completely independent, third party billing, payment processing and collection agency for [redacted] Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations On or around January 28, 2014, Concord received correspondence from [redacted] disputing the validity of the obligation on Concord’s systemAt that time, we coded the account as disputed and sent a request to [redacted] to verify the account was still validOn March 12, 2014, Concord received instruction from [redacted] that the account was valid and to continue collections effortsThis validation was forwarded to [redacted] ’s [redacted] address we have on file In August, 2014, Concord received notice from [redacted] to cancel the account in our system as a “voluntary surrender.” In light of this information, Concord will instruct the credit reporting agencies in our next transmission to delete the data furnished regarding this account If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, (***) ***-*** Yours truly, [redacted] Contact Center Manager (***) ***-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI do want to make sure that they will completely remove all account information regarding *** *** and Concord from all three credit reporting agencies
Regards,
*** ***
To Whom it may concern:
We are in receipt of the above-caption complaint, submitted by [redacted]. Please consider this Concord Servicing Corporation’s (hereinafter “Concord”) formal response.
Please know that Concord is a completely independent, third party billing, payment processing...
and collection agency for [redacted]. Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.
On or around January 28, 2014, Concord received correspondence from [redacted] disputing the validity of the obligation on Concord’s system. At that time, we coded the account as disputed and sent a request to [redacted] to verify the account was still valid. On March 12, 2014, Concord received instruction from [redacted] that the account was valid and to continue collections efforts. This validation was forwarded to [redacted]’s [redacted] address we have on file.
In August, 2014, Concord received notice from [redacted] to cancel the account in our system as a “voluntary surrender.” In light of this information, Concord will instruct the credit reporting agencies in our next transmission to delete the data furnished regarding this account.
If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ([redacted]) [redacted].
Yours truly,
[redacted]
Contact Center Manager
([redacted]) [redacted]
Good morning Ms. [redacted]:
After reviewing [redacted]'s rebuttal, I have attached copies of our original complaint response and subsequent correspondence to Shannon. I would like to direct your attention to specific information in both letters. (I highlighted them for your convenience) I believe these actions fully satisfy [redacted] request to delete the data submitted to the credit reporting agencies. For clarification, the term "voluntary surrender" is an internal term used to code the account in our system and does not affect the credit reporting action we have taken.
Our file was submitted to the agencies on 11/7/2014; the bureaus typically take 7-10 days to process the data and load the changes to [redacted] credit report.
Please feel free to contact me if you have any additional questions or concerns.
[redacted]
Concord
[redacted]-[redacted]-[redacted]
We are in receipt of the above-caption complaint, submitted by [redacted], owner at [redacted] - [redacted]. Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a completely independent company from [redacted]...
[redacted], and performs third party billing, payment processing and collections for several clients, including [redacted]. Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.On January 6, 2014, Concord loaded Ms. [redacted]'s account on our system with an expected down payment due date of March 2, 2014. Per [redacted]'s instructions, Concord would not bring Ms. [redacted]'s account live in our system until the down payment was received. Our records indicate this was completed on May 28, 2014. Once this was completed, we activated the account in our system, sent a welcome letter to Ms. [redacted] and ordered coupon books for her. Our records also indicate that Ms. [redacted]'s first installment was due on May I, 2014 according to her cont ractual agreement with [redacted]. Because of the delay in the down payment, the account reflected a past due status when it was brought live into our system. To ensure the accuracy of our records, we have requested copies of Ms. [redacted]'s signed contract, installment payment instructions and clarification of down payment dates. Unfortunately, due to the devastating events of Hurricane Odile, we have not received those documents or the clarification we have requested and do not anticipate receiving them before this complaint response is due. Therefore, out of an abundance of caution and as an accommodation to Ms. [redacted], Concord will instruct the credit reporting agencies in our next transmission to delete the negative information on Ms. [redacted]'s account.Finally, Ms. [redacted] has been in contact with our Customer Service department and we will continue to work with her to clarify payment dates and contract dates to ensure our records are factually correct.We will communicate with her once we have received the information requested from [redacted].If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, [redacted].
We are in receipt of the above-caption complaint, submitted by [redacted] , owner at [redacted] [redacted] - [redacted] ***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a completely independent company from [redacted] [redacted] , and performs third party billing, payment processing and collections for several clients, including [redacted] Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.On January 6, 2014, Concord loaded Ms [redacted] 's account on our system with an expected down payment due date of March 2, Per [redacted] 's instructions, Concord would not bring Ms [redacted] 's account live in our system until the down payment was receivedOur records indicate this was completed on May 28, Once this was completed, we activated the account in our system, sent a welcome letter to Ms [redacted] and ordered coupon books for herOur records also indicate that Ms [redacted] 's first installment was due on May I, according to her cont ractual agreement with [redacted] [redacted] Because of the delay in the down payment, the account reflected a past due status when it was brought live into our systemTo ensure the accuracy of our records, we have requested copies of Ms [redacted] 's signed contract, installment payment instructions and clarification of down payment datesUnfortunately, due to the devastating events of Hurricane Odile, we have not received those documents or the clarification we have requested and do not anticipate receiving them before this complaint response is dueTherefore, out of an abundance of caution and as an accommodation to Ms [redacted] , Concord will instruct the credit reporting agencies in our next transmission to delete the negative information on Ms [redacted] 's account.Finally, Ms [redacted] has been in contact with our Customer Service department and we will continue to work with her to clarify payment dates and contract dates to ensure our records are factually correct.We will communicate with her once we have received the information requested from [redacted] .If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, [redacted]
To Whom it may concern: We are in receipt of the above-caption complaint, submitted by [redacted] Please consider this Concord Servicing Corporation’s (hereinafter “Concord”) formal response Please know that Concord is a completely independent, third party billing, payment processing and collection agency for [redacted] Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations On or around January 28, 2014, Concord received correspondence from [redacted] disputing the validity of the obligation on Concord’s systemAt that time, we coded the account as disputed and sent a request to [redacted] to verify the account was still validOn March 12, 2014, Concord received instruction from [redacted] that the account was valid and to continue collections effortsThis validation was forwarded to [redacted] ’s [redacted] address we have on file In August, 2014, Concord received notice from [redacted] to cancel the account in our system as a “voluntary surrender.” In light of this information, Concord will instruct the credit reporting agencies in our next transmission to delete the data furnished regarding this account If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, (***) ***-*** Yours truly, [redacted] Contact Center Manager (***) ***-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI do want to make sure that they will completely remove all account information regarding *** *** and Concord from all three credit reporting agencies
Regards,
*** ***
To Whom it may concern:
We are in receipt of the above-caption complaint, submitted by [redacted]. Please consider this Concord Servicing Corporation’s (hereinafter “Concord”) formal response.
Please know that Concord is a completely independent, third party billing, payment processing...
and collection agency for [redacted]. Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.
On or around January 28, 2014, Concord received correspondence from [redacted] disputing the validity of the obligation on Concord’s system. At that time, we coded the account as disputed and sent a request to [redacted] to verify the account was still valid. On March 12, 2014, Concord received instruction from [redacted] that the account was valid and to continue collections efforts. This validation was forwarded to [redacted]’s [redacted] address we have on file.
In August, 2014, Concord received notice from [redacted] to cancel the account in our system as a “voluntary surrender.” In light of this information, Concord will instruct the credit reporting agencies in our next transmission to delete the data furnished regarding this account.
If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ([redacted]) [redacted].
Yours truly,
[redacted]
Contact Center Manager
([redacted]) [redacted]
Good morning Ms. [redacted]:
After reviewing [redacted]'s rebuttal, I have attached copies of our original complaint response and subsequent correspondence to Shannon. I would like to direct your attention to specific information in both letters. (I highlighted them for your convenience) I believe these actions fully satisfy [redacted] request to delete the data submitted to the credit reporting agencies. For clarification, the term "voluntary surrender" is an internal term used to code the account in our system and does not affect the credit reporting action we have taken.
Our file was submitted to the agencies on 11/7/2014; the bureaus typically take 7-10 days to process the data and load the changes to [redacted] credit report.
Please feel free to contact me if you have any additional questions or concerns.
[redacted]
Concord
[redacted]-[redacted]-[redacted]
We are in receipt of the above-caption complaint, submitted by [redacted], owner at [redacted] - [redacted]. Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a completely independent company from [redacted]...
[redacted], and performs third party billing, payment processing and collections for several clients, including [redacted]. Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.On January 6, 2014, Concord loaded Ms. [redacted]'s account on our system with an expected down payment due date of March 2, 2014. Per [redacted]'s instructions, Concord would not bring Ms. [redacted]'s account live in our system until the down payment was received. Our records indicate this was completed on May 28, 2014. Once this was completed, we activated the account in our system, sent a welcome letter to Ms. [redacted] and ordered coupon books for her. Our records also indicate that Ms. [redacted]'s first installment was due on May I, 2014 according to her cont ractual agreement with [redacted]. Because of the delay in the down payment, the account reflected a past due status when it was brought live into our system. To ensure the accuracy of our records, we have requested copies of Ms. [redacted]'s signed contract, installment payment instructions and clarification of down payment dates. Unfortunately, due to the devastating events of Hurricane Odile, we have not received those documents or the clarification we have requested and do not anticipate receiving them before this complaint response is due. Therefore, out of an abundance of caution and as an accommodation to Ms. [redacted], Concord will instruct the credit reporting agencies in our next transmission to delete the negative information on Ms. [redacted]'s account.Finally, Ms. [redacted] has been in contact with our Customer Service department and we will continue to work with her to clarify payment dates and contract dates to ensure our records are factually correct.We will communicate with her once we have received the information requested from [redacted].If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, [redacted].