This customer came in requesting we change his starter the vehicle was at his house and he couldn't get it hereWe went to his house and after checking starter found it to be goodWe put a good battery in it to get it to the shopWhen the customer came up to shop we explained what was wrong gave him a estimate and told him he could take the new starter backAfter talking to his mom they said ok replace the battery and signed the work orderThe total for the repairs is the battery and labor which most of the labor was time spent on the side of the road working to get the vehicle back to the shopWe didn't charge a core charge cause we had the old batteryThe customer then a week later calls and demands their old battery back and says we should have charged her our cost for the battery and basicly do the labor for freeThen they came up here and made a scene with the police and cussed me etc, The customer has contacted my parts supplier and others including posting on the neighborhood websiteWe told her she has every right to sue us but even the police who came out said it was a fair cost and if they didn't feel it was they shouldn't have agreed to itI told the customer I would give her dollars for the old battery she refused she said she wants a full refund I then said If I did that I would have to but the old battery in and take the new one which would leave the truck inoperableBottom line they wanted their truck fixed for freeAs I told them they can sue us that's their right, and if they do we will counter sue because of what they have done behind the scenes that they have not reported to youAs far as we are concerned it done we offered to remedy this issue and they refused
This customer came in requesting we change his starter the vehicle was at his house and he couldn't get it hereWe went to his house and after checking starter found it to be goodWe put a good battery in it to get it to the shopWhen the customer came up to shop we explained what was wrong gave
him a estimate and told him he could take the new starter backAfter talking to his mom they said ok replace the battery and signed the work orderThe total for the repairs is the battery and labor which most of the labor was time spent on the side of the road working to get the vehicle back to the shopWe didn't charge a core charge cause we had the old batteryThe customer then a week later calls and demands their old battery back and says we should have charged her our cost for the battery and basicly do the labor for freeThen they came up here and made a scene with the police and cussed me etc, The customer has contacted my parts supplier and others including posting on the neighborhood websiteWe told her she has every right to sue us but even the police who came out said it was a fair cost and if they didn't feel it was they shouldn't have agreed to itI told the customer I would give her dollars for the old battery she refused she said she wants a full refund I then said If I did that I would have to but the old battery in and take the new one which would leave the truck inoperableBottom line they wanted their truck fixed for freeAs I told them they can sue us that's their right, and if they do we will counter sue because of what they have done behind the scenes that they have not reported to youAs far as we are concerned it done we offered to remedy this issue and they refused
This customer came in requesting we change his starter the vehicle was at his house and he couldn't get it hereWe went to his house and after checking starter found it to be goodWe put a good battery in it to get it to the shopWhen the customer came up to shop we explained what was wrong gave him a estimate and told him he could take the new starter backAfter talking to his mom they said ok replace the battery and signed the work orderThe total for the repairs is the battery and labor which most of the labor was time spent on the side of the road working to get the vehicle back to the shopWe didn't charge a core charge cause we had the old batteryThe customer then a week later calls and demands their old battery back and says we should have charged her our cost for the battery and basicly do the labor for freeThen they came up here and made a scene with the police and cussed me etc, The customer has contacted my parts supplier and others including posting on the neighborhood websiteWe told her she has every right to sue us but even the police who came out said it was a fair cost and if they didn't feel it was they shouldn't have agreed to itI told the customer I would give her dollars for the old battery she refused she said she wants a full refund I then said If I did that I would have to but the old battery in and take the new one which would leave the truck inoperableBottom line they wanted their truck fixed for freeAs I told them they can sue us that's their right, and if they do we will counter sue because of what they have done behind the scenes that they have not reported to youAs far as we are concerned it done we offered to remedy this issue and they refused
This customer came in requesting we change his starter the vehicle was at his house and he couldn't get it hereWe went to his house and after checking starter found it to be goodWe put a good battery in it to get it to the shopWhen the customer came up to shop we explained what was wrong gave
him a estimate and told him he could take the new starter backAfter talking to his mom they said ok replace the battery and signed the work orderThe total for the repairs is the battery and labor which most of the labor was time spent on the side of the road working to get the vehicle back to the shopWe didn't charge a core charge cause we had the old batteryThe customer then a week later calls and demands their old battery back and says we should have charged her our cost for the battery and basicly do the labor for freeThen they came up here and made a scene with the police and cussed me etc, The customer has contacted my parts supplier and others including posting on the neighborhood websiteWe told her she has every right to sue us but even the police who came out said it was a fair cost and if they didn't feel it was they shouldn't have agreed to itI told the customer I would give her dollars for the old battery she refused she said she wants a full refund I then said If I did that I would have to but the old battery in and take the new one which would leave the truck inoperableBottom line they wanted their truck fixed for freeAs I told them they can sue us that's their right, and if they do we will counter sue because of what they have done behind the scenes that they have not reported to youAs far as we are concerned it done we offered to remedy this issue and they refused