Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] *** [redacted] Dear [redacted] ,We would like to apologize and regret any inconvenience we might have caused but we believe there was an honest misunderstanding The Leatherdale Farms has not and will not receive anything that was not ordered We use extraordinary measures to avoid these situations; this is why we verify all our orders with a second phone call We regret that this matter could not be resolved sooner but want to assure you that this matter is closed The account has a zero balance and they will not receive any more solicitation calls We will put the Leatherdale Farms on our "Do Not Call List" and notate the account that no orders are to be shipped in the future We hope that this settlement offer will meet with approval so we can put this matter to rest.Sincerely,Pioneer Products Inc.Joe H***Customer RelationsJH/af
Dear [redacted] , In response to your correspondence of January ***, we would like to cooperate and work out an amicable agreement We regret any inconvenience but dispute any allegation or reference to being called a “scam” I’m certain that the quality of the product is not an issue; it appears to be an issue of cost rather than quality We have explained to [redacted] that our product is more efficient than other products they have used in the past therefore making it more cost effective Our product is also not a rock salt but rather a propriety urea blend which is safer for pets and plants, has a minimal impact on the concrete when compared to rock salt and safer for the environment We did provide a Safety Data Sheet which lists the primary active ingredients and would be happy to address any other questions or concerns In an effort to accommodate and satisfy [redacted] we would like to donate the material on the last invoice and will credit invoice # [redacted] totaling $closing the invoice in full Additionally the issuance of this credit does not acknowledge or constitute any wrong doing on our part We have agreed to this settlement as a courtesy and in an effort to restore confidence in our product and in our company Furthermore, we will put the [redacted] on our “Do Not Call List” and notate the account that no orders are to be shipped in the future We hope this settlement offer will meet with approval so we can put this matter to rest Sincerely, Pioneer Products Inc Joseph H [redacted] Customer Relations ***
In response to your correspondence of March ***, we would like to cooperate and work out an amicable agreementWe regret that our original settlement was not accepted and apologize it there was any confusion in the offer presented In an effort to accommodate and satisfy [redacted] and the Todd County Library we would like to extend another and final offer to resolve this matter and would be willing to accept $as the final payment in full We will credit invoice # [redacted] totaling $closing the invoice in full and # [redacted] we will apply a credit of $leaving a remaining balance of $ Additionally the issuance of this credit does not acknowledge or constitute any wrong doing on our part We have agreed to this settlement as a courtesy and in an effort to restore confidence in our product and in our company Furthermore, we will put the Todd County Library on our “Do Not Call List” and notate the account that no orders are to be shipped in the future We hope this settlement offer will meet with approval so we can put this matter to restSincerely, Pioneer Products Inc Joseph H [redacted] Customer Relations JH/af
[redacted] [redacted] [redacted] To: [redacted] We would like to apologize and regret any inconvenience we might have caused but we believe there was an honest misunderstanding The Fohr Spring Farm LLP has not and will not receive anything that was not ordered We use extraordinary measures to avoid these situations; this is why we verify all our orders with a second phone call We regret that this matter could not be resolved sooner but want to assure [redacted] that this matter is closed and that they will not receive any more solicitation calls At Pioneer Products Inccustomer satisfaction is our main concern and we would like to donate the material on the invoice in question We will put the Fohr Spring Farm LLP on our "Do Not Call List" and notate the account that no orders are to be shipped in the future We hope that this settlement offer will meet with approval so we can put this matter to rest Sincerely, Pioneer Products Inc Joseph H [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI understand that no further payments are to be made to them in this matterI understand nothing is to be returnedI understand the the Library will receive no further calls or products from Pioneer Products Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] *** [redacted] Dear [redacted] ,We would like to apologize and regret any inconvenience we might have caused but we believe there was an honest misunderstanding The Leatherdale Farms has not and will not receive anything that was not ordered We use extraordinary measures to avoid these situations; this is why we verify all our orders with a second phone call We regret that this matter could not be resolved sooner but want to assure you that this matter is closed The account has a zero balance and they will not receive any more solicitation calls We will put the Leatherdale Farms on our "Do Not Call List" and notate the account that no orders are to be shipped in the future We hope that this settlement offer will meet with approval so we can put this matter to rest.Sincerely,Pioneer Products Inc.Joe H***Customer RelationsJH/af
Dear [redacted] , In response to your correspondence of January ***, we would like to cooperate and work out an amicable agreement We regret any inconvenience but dispute any allegation or reference to being called a “scam” I’m certain that the quality of the product is not an issue; it appears to be an issue of cost rather than quality We have explained to [redacted] that our product is more efficient than other products they have used in the past therefore making it more cost effective Our product is also not a rock salt but rather a propriety urea blend which is safer for pets and plants, has a minimal impact on the concrete when compared to rock salt and safer for the environment We did provide a Safety Data Sheet which lists the primary active ingredients and would be happy to address any other questions or concerns In an effort to accommodate and satisfy [redacted] we would like to donate the material on the last invoice and will credit invoice # [redacted] totaling $closing the invoice in full Additionally the issuance of this credit does not acknowledge or constitute any wrong doing on our part We have agreed to this settlement as a courtesy and in an effort to restore confidence in our product and in our company Furthermore, we will put the [redacted] on our “Do Not Call List” and notate the account that no orders are to be shipped in the future We hope this settlement offer will meet with approval so we can put this matter to rest Sincerely, Pioneer Products Inc Joseph H [redacted] Customer Relations ***
In response to your correspondence of March ***, we would like to cooperate and work out an amicable agreementWe regret that our original settlement was not accepted and apologize it there was any confusion in the offer presented In an effort to accommodate and satisfy [redacted] and the Todd County Library we would like to extend another and final offer to resolve this matter and would be willing to accept $as the final payment in full We will credit invoice # [redacted] totaling $closing the invoice in full and # [redacted] we will apply a credit of $leaving a remaining balance of $ Additionally the issuance of this credit does not acknowledge or constitute any wrong doing on our part We have agreed to this settlement as a courtesy and in an effort to restore confidence in our product and in our company Furthermore, we will put the Todd County Library on our “Do Not Call List” and notate the account that no orders are to be shipped in the future We hope this settlement offer will meet with approval so we can put this matter to restSincerely, Pioneer Products Inc Joseph H [redacted] Customer Relations JH/af
[redacted] [redacted] [redacted] To: [redacted] We would like to apologize and regret any inconvenience we might have caused but we believe there was an honest misunderstanding The Fohr Spring Farm LLP has not and will not receive anything that was not ordered We use extraordinary measures to avoid these situations; this is why we verify all our orders with a second phone call We regret that this matter could not be resolved sooner but want to assure [redacted] that this matter is closed and that they will not receive any more solicitation calls At Pioneer Products Inccustomer satisfaction is our main concern and we would like to donate the material on the invoice in question We will put the Fohr Spring Farm LLP on our "Do Not Call List" and notate the account that no orders are to be shipped in the future We hope that this settlement offer will meet with approval so we can put this matter to rest Sincerely, Pioneer Products Inc Joseph H [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI understand that no further payments are to be made to them in this matterI understand nothing is to be returnedI understand the the Library will receive no further calls or products from Pioneer Products Sincerely, [redacted]