What a horrific experience it has beenI rarely write negative reviews (I can only think of one) but I write many positive reviewsAfter nearly two years with the agency I am leavingCustomer service is atrociousThe only thing that kept me staying was the inconvenience of switching, but given the latest incident (once again cashing my check without providing me with documentation after repeated requests), I have to goBeware of this agentIn fact, it is unlikely you will ever meet MonicaIn my years as a customer I never met her; all correspondence was done through non-agent staff, even when I went to visit in person on two occasions
What a horrific experience it has beenI rarely write negative reviews (I can only think of one) but I write many positive reviewsAfter nearly two years with the agency I am leavingCustomer service is atrociousThe only thing that kept me staying was the inconvenience of switching, but given the latest incident (once again cashing my check without providing me with documentation after repeated requests), I have to goBeware of this agentIn fact, it is unlikely you will ever meet MonicaIn my years as a customer I never met her; all correspondence was done through non-agent staff, even when I went to visit in person on two occasions