WM. P. MCGOVERN

July 31, Dear MsStewart:In response to your letter dated July 20, McGovern & Coresponds as follows.The Septic services performed for **& [redacted] at their address of [redacted] Lincoln University, PA [redacted] were discussed and approved by the [redacted] ’sThe scope of work required was to replace the Outlet Baffle inside the Septic Tank with a 4” Schedule PVC Baffle and Gas Deflection BaffleThe existing 4” PVC Inspection Pipe on the Septic Tank inlet was damaged and was repaired and secured to the Tank’s inlet.The cost for the old Baffle removal and new Baffle replacement is a fixed rate of $375.00, this covers all material and laborExposing the Inlet Inspection Pipe, repairing and securing the pipe to the Septic Tank cost $175.00, covering all material and laborAs noted in the customer’s complaint, our pricing was disclosed to the [redacted] ’s and they agreed to have the repairs completed, not questioning the cost involved.McGovern & Corates for said services are standard to any and all of our customersReplacing a Tank’s Baffle could range from $to $depending on the involvement of material, labor and equipmentRepairing Inspection Pipes can range from $to $or moreWe were granted the approval to complete all repairs by the Gutmann’s after all costs were disclosedRequesting an itemized cost of material, labor, equipment etcis not warranted, the rates are our standard, discussed and approved rates prior to any work performedMcGovern & Cohas always made every effort to communicate, educate and advise our customers in every aspect of the Septic Industry and staff only the best qualified technicians to perform such work.Our position stands that we were given the approval to conduct all work for the pricing quoted.If you have any questions, feel free to contact me at our office ###-###-#### or my cellular number ###-###-####.Sincerely, Randy D General Manager