WMGCustomerService and Run Out Groove

VERY POOR shipping, NO Delivery on Orders... Why do I have to use a service like this to get your attention and/or reply?
One was for order #494400000023182, UPS Tracking provided 12/8, 1Z91YY93YW99539970. This order is still sitting...

The other order started as Order #151400000023400, UPS Tracking 1Z91YY93YW90448021. This one has changed to Order #15140000002699, UPS Tracking 1Z91YY93YW91907158. This was a pre-order (October) for a 2 record set for Halestorm, Live in Philly. This order is still waiting to be picked up...

It is to bad that fans try to support their favorite band and the record label merchandiser can't deliver The record label is letting Halestorm down and disappointing fans, also...
Maurice Sheil