March 14,2017Revdex.com ID: [redacted] Dear Ms [redacted] ,Please find our response regarding the Revdex.com complaint filed by [redacted] , spouse of our patient [redacted] , Mrs, [redacted] states that Mr [redacted] was seen at one of our UPMC outpatient.hospital-based clinics on September 28,2015, and continued his care with a follvisit a year later on September 28,Mrs, [redacted] claims there was a significant delay in receiving the bill for the September visit She statesthat if they would have received the bill more promptly and been aware of the cost associated with the visit,, they would have discontinued services with UPMC and found a different provider prior to the follow up visitFirst, allow me to apologize for any frustration that Mrand Mrs [redacted] experiencedAn investigation of Mr [redacted] 's accounts was performed and it was determined that there was indeed a delay In the processing of the bill related to the September 28,visit, Because of the delay and as a one-time patient courtesy, UPMC will waive the outstanding balance of $100,for the September 28, date of service.The account associated with the return visit on September 28,(which included a hospital-based clinic visit and labs) was reviewed and deemed accurateThere is currently an outstanding balance of $189,associated with this accountWe have pulled this account from collections In order to allow time for Mr, [redacted] to satisfy the outstanding balanceMr [redacted] is encouraged to call me directly at [redacted] to discuss available payment optionsRegards,Jolene D [redacted] Project Coordinator, Customer Service
To the Revdex.com: Thank you for the opportunity to respond to these concernsThe patient did not ask UPMC to set up an installment payment plan, or otherwise request an accommodation for a delay in paymentAs a result, when the balance became overdue, the account was referred to collections in the ordinary course of businessThe patient’s account has been closed with the agency and returned to UPMC with no credit reporting The account has been paid in fullThank you Angela *C [redacted] Director, Corporate Revenue Cycle [redacted] ***###-###-#### office###-###-#### facsimilie [redacted]
We do not feel we should have to pay the visits billsHad we received the September visit bill in an appropriate timely manner, we would have never returned to the same doctorWe returned to the same doctor because after a year of receiving no bill, we were under the assumption that all was covered and we did not have to pay anythingWe then received a bill after already being seen a year later more timesThe original bill in should have been sent out long before we had been back to the office
March 14,2017Revdex.com ID: [redacted] Dear Ms [redacted] ,Please find our response regarding the Revdex.com complaint filed by [redacted] , spouse of our patient [redacted] , Mrs, [redacted] states that Mr [redacted] was seen at one of our UPMC outpatient.hospital-based clinics on September 28,2015, and continued his care with a follvisit a year later on September 28,Mrs, [redacted] claims there was a significant delay in receiving the bill for the September visit She statesthat if they would have received the bill more promptly and been aware of the cost associated with the visit,, they would have discontinued services with UPMC and found a different provider prior to the follow up visitFirst, allow me to apologize for any frustration that Mrand Mrs [redacted] experiencedAn investigation of Mr [redacted] 's accounts was performed and it was determined that there was indeed a delay In the processing of the bill related to the September 28,visit, Because of the delay and as a one-time patient courtesy, UPMC will waive the outstanding balance of $100,for the September 28, date of service.The account associated with the return visit on September 28,(which included a hospital-based clinic visit and labs) was reviewed and deemed accurateThere is currently an outstanding balance of $189,associated with this accountWe have pulled this account from collections In order to allow time for Mr, [redacted] to satisfy the outstanding balanceMr [redacted] is encouraged to call me directly at [redacted] to discuss available payment optionsRegards,Jolene D [redacted] Project Coordinator, Customer Service
To the Revdex.com: Thank you for the opportunity to respond to these concernsThe patient did not ask UPMC to set up an installment payment plan, or otherwise request an accommodation for a delay in paymentAs a result, when the balance became overdue, the account was referred to collections in the ordinary course of businessThe patient’s account has been closed with the agency and returned to UPMC with no credit reporting The account has been paid in fullThank you Angela *C [redacted] Director, Corporate Revenue Cycle [redacted] ***###-###-#### office###-###-#### facsimilie [redacted]
We do not feel we should have to pay the visits billsHad we received the September visit bill in an appropriate timely manner, we would have never returned to the same doctorWe returned to the same doctor because after a year of receiving no bill, we were under the assumption that all was covered and we did not have to pay anythingWe then received a bill after already being seen a year later more timesThe original bill in should have been sent out long before we had been back to the office