I did respond back last night, but I feel I sent it to the wrong place as I did not use this form
Vermont castings has been sold or times since the ***'s bought their unitI have tried several times trying to get this thru I was told at
point they were being shipped and coveredI do not make the warranty decisionsI just submit the infoThe person who told me that is no longer employed with the distributorWhen resubmitted again this last time I received a letter a copy of MHSC /VC stance on the bricksThey are deemed USEABLE with hairline cracksUnless you can turn a nickle on it's side in the crack they are fineAs soon as I was told that I phoned Mr *** and also requested more pictures of the inside of the firebox and outside of the unit, per the companies request As of today I have not received those, but he did take the time to contact you Cracks can come from over firing and misuse of the unitThat is what the additional pictures are for to see if there is any other indications of thatMisuse wood be slamming or throwing wood into the firebox. I not stating that is what he did , but that is a common consumer issue The final decision is not mine it is the manufacturersI have included te denial I just received , pictures, and the MHSC bulletin on cracks If the ***'s feel there issue is more severe then they should take that up with MHSC /VCThe distributor sends it in the company and all units are logged by the serial #, so he wouldn't be able to go somewhere else and try and get it covered I am only a middle manI do not make the decisions on these issuesIt's an unfortunate time delay due to the company being bought out again in DecemberAt point they were not assuming any liabilities from the previous companySo I had to tell several unhappy customer's that their claims were not covered at all, with at least this one, they are stating this is only cosmetic at this point He also has to understand that if he tries to make the cracks bigger, that will be evident as well I have seen customer's try that as wellIf you need any other info please do not hesitate to call. Rita T*** ***
I did respond back last night, but I feel I sent it to the wrong place as I did not use this form
Vermont castings has been sold or times since the ***'s bought their unitI have tried several times trying to get this thru I was told at
point they were being shipped and coveredI do not make the warranty decisionsI just submit the infoThe person who told me that is no longer employed with the distributorWhen resubmitted again this last time I received a letter a copy of MHSC /VC stance on the bricksThey are deemed USEABLE with hairline cracksUnless you can turn a nickle on it's side in the crack they are fineAs soon as I was told that I phoned Mr *** and also requested more pictures of the inside of the firebox and outside of the unit, per the companies request As of today I have not received those, but he did take the time to contact you Cracks can come from over firing and misuse of the unitThat is what the additional pictures are for to see if there is any other indications of thatMisuse wood be slamming or throwing wood into the firebox. I not stating that is what he did , but that is a common consumer issue The final decision is not mine it is the manufacturersI have included te denial I just received , pictures, and the MHSC bulletin on cracks If the ***'s feel there issue is more severe then they should take that up with MHSC /VCThe distributor sends it in the company and all units are logged by the serial #, so he wouldn't be able to go somewhere else and try and get it covered I am only a middle manI do not make the decisions on these issuesIt's an unfortunate time delay due to the company being bought out again in DecemberAt point they were not assuming any liabilities from the previous companySo I had to tell several unhappy customer's that their claims were not covered at all, with at least this one, they are stating this is only cosmetic at this point He also has to understand that if he tries to make the cracks bigger, that will be evident as well I have seen customer's try that as wellIf you need any other info please do not hesitate to call. Rita T*** ***