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Woda Cooper Companies

500 S Front St Fl 10, Columbus, Ohio, United States, 43215-7619

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My apartment manager refuses to assist us with our bed bug issue. Our neighbors have given us bedbugs after they had moved out and left the apartment untreated. The new tenants have gotten them from the prior tenants. All my surrounding neighbors have them and my apartment complex doesn't assist but with one treatment (the company of their choice) we require 3 treatments to dissolve the issue. The apartment is becoming inhabitable regardless of our own efforts.

Woda Cooper Companies Response • Feb 23, 2018

We thank you for bringing this to our attention and are sorry you are feeling frustrated. We understand how irritating pest control concerns can be. There are specific procedures and regulations in place when it comes to pest control and pest control treatments. We would be happy to discuss and review any details you may have questions about. We want to assure you we are pleased to work with you to clear any matters you may have. We ask that you stop by your leasing office so we can gain a better understanding of your situation and work through to successful results.

I lived at Mudlick Apartments for a little over a year, due to the death of my husband. I paid a 595.00 security deposit, 300.00 pet deposit, and the first months rent of 595.00. When I moved I gave them a 60 day notice. Before I handed over the keys I had 2 people do a walk thru of the apartment. One being Troy W, Maintanace and the other being a lady Kylie, not sure of her last name. They were very surprised to see how clean the apartment was upon doing the walk thru. I asked them both when I would receive my security deposit back and Kylie stated it would be between 30 to 45 days. I have received nothing. I went back into the office to ask Mary, the lady who works in the office why I have not received my deposit as of yet. She stated she didn't know, but would send an e-mail to the main office and find out why. A week after that I get a letter in the mail where they have automatically turned some kind of bill over to their collection agency for 344.00. I have NEVER received anything from them until I went into the office trying to find out where my deposit was. I have always paid my rent on time, except once and that was due to my pay check being late, but that was paid. There is not explanation as to why they are charging me this amount. With me talking to other tenants who use to live there, they have NEVER received their deposits back either. I am a single mother with 3 children, one being special needs. I do not think this is right of them to just keep someone's deposit for no reason, specially since you were told you would get your deposit back in 35 to 40 days and you receive nothing.
They were also VERY BAD about not spraying for bugs. Many tenants complained about bed bugs, fleas and roaches. They make the children play in the parking lot and the children are told if they are caught with their toys in the front they will be thrown in the dumpster. You could hardly ever get maintance to fix anything if their was a problem. I would just like my deposit back. I feel I deserve it. The apartment was clean when I left it and like I said there was a walk thru of the apartment with no complaints before I handed my keys in.

Woda Cooper Companies Response

Thank you for your patience awaiting our response. The name of the community is Oak Valley Gardens, it is on Mud Lick Rd, but that is not the name of the complex so it took a little bit of time to figure out. *** moved out on 9/30/2017, but the lease did not expire until 6/30/2018. There was a fee involved with breaking a lease of $615.00. There were some charges for cleaning, blinds, and bulbs also. I have attached a copy of the move out statement with itemized information here. This is why there was no deposit returned and the balance has been sent to collections. Please let me know if there are any other questions, thank you.

I have called and left messages for Sabrina and Lisa. I have yet to receive a call back. I spoke with Judy today, still don’t have a resolution. Also, I have spoken to Natasha in the rental office, at the apartment complex. I moved out of Brennan Ponite Apartments on October 31,2017. It will be 45 days on December 15th. All I was given was an amount my deposit refun would be around $600, but still no check. I left my forwarding address when I gave my notice. My address was *** unit 203 Newport News, VA 23607. If I do not receive a response or my money back by dec15, I will be taking this matter further to court. I have always paid my rent on time so I’m not sure why I’m getting the run around.

Woda Cooper Companies Response

I spoke with the past resident yesterday and I explained to her that I would follow up with her this morning. After trying to reach her this morning by phone to let her know the security deposit would be re-issued today, I couldn't reach her. Crystal J, District Manager has also been in touch with this past resident.There was a cliche in our system that caused the delay in the security deposit refund

Constituent called because she moved into an apartment complex called Greensburg Manor that is managed by Woda Management Group in February of 2017. Consumer rents from Greensburg Manor 1960 Burgess Dr Uniontown OH 44685 330-458-9856. Since moving in the constituent has been having
an issue with cold air coming into the home through her door and her ceiling. When the constituent
contacts the leasing office they never fix the issue. Constituent now has to stuff the areas with towels
and blankets for the cold air not to come in.

Woda Cooper Companies Response

When resident made management aware of air coming from above the stove, maintenance went to assess. We found that the damper door was not installed on top of microwave. Microwave also was not vented outside. Due to the nature of the issue and the microwaves being installed directly above stove, it was a two person job and was scheduled for 11/30/17 with two service technicians. Work was completed on 11/30/17. We were also aware of weatherstripping wearing and needing replaced as well as adjustments to doors as the weather changed- this is an annual process as doors shrink and expand due to weather. All noted doors were corrected including this unit.

Please do not hesitate to contact me with additional questions at or m***@wodagroup.com.

Warm Regards, Michelle W, Regional Manager, Woda Management.

Customer Response

These issues were not fixed and I have bath towels over my microwave and have it stuffed with paper towels to keep the cold air out. I take paper towels and stuff them in my door to the outside to keep out the cold air. So, what they are saying is not true!

Woda Cooper Companies Response

Ms. was correct. Site verified work orders were mixed up and this unit was marked as completed in error. We are in the process of scheduling a vendor to come out and complete work. I have left a message for Ms. so that I can ensure I have all details of issue, as well as keep her informed when scheduled. I will ensure this work is completed correctly and in the quickest time frame as possible. Woda Management agrees that this was unacceptable and sincerely apologize for any inconvenience.

Best, Michelle W, Regional Manager, or m***@wodagroup.com

Customer Response

I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me. If they keep to their word. They have not contacted me in regards to this matter at all. It will not be in a timely matter. I do not trust their word but will hope it is true.

By agreement between my husband and I with the then manager Grace before we moved 5-3017, was we owed 50.00 rug cleaning and 25.00 back rent. The security deposit we received early July was 183.00. Total deposit returned was to be 225.00. They charged us 97.00 unpaid rent. They owe us 72.00.

Woda Cooper Companies Response

Good morning,

We have resolved this issue . Staff changes resulted in this Deposit refund being missed in transition. The tenant was paid double her Deposit .

Please let me know if you require any further information.

Thank you.

Donna J

District Manager

Woda Management

Customer Response

I reviewed the response made by the business in reference to complaint ID and find the resolution is satisfactory to me. Thank you!

Regards

management is A joke, they are very rude and nasty, the people who rent here are crazy always fight or something going on. so I called to speak with A manager her name is karen she is very very very rude like she said it's not her job to control people or they kids that's ok though I'm going to keep writing complaints and letters

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Clay Meadows is a Federally Funded Project where the majority of its tenants rent is subsidized by the U.S. tax payer - Rural Housing and Development. The project management is supposed conduct its self in such a way that it mandates its tenants to adhere to federal law e.g., eviction for drug use by tenants and/or their guests. Not only do tax payers subsidize the majority of the tenants rents, tax payer pays for the upkeep on each unit as well e.g., repairs. The property receives full-rent for its units but fails to adequately maintain many of those units. For example, one unit had black mold on the ceilings. This is due to the fact they not only fail to make costly repairs but also fail to enforce that all it's residents maintain their unit in a safe and/or sanitary manner e.g., bed bugs. The management is not interested in providing safe and affordable housing for low-income, disabled, or elderly. They are interested in profits at the expense of taxpayers as well as the aforementioned. They have numerous court filings seeking compensation from the aforementioned e.g., damages. From my own experience, I believe this is a property that is aware that its tenants cannot afford an attorney. I believe they aware the county/state lacks (free) legal services to represent these tenants should the need arise as well. Based on my own experience (cannot elaborate), the property staff's morals, and/or ethics is questionable.

This is a property interested in profits at the expense of society's most vulnerable and the U.S. tax payers

Woda Cooper Companies Response

Woda Management takes pride in all their communities, including Clay Meadows. Management conducts monthly health and safety inspections in all of our apartment homes. We have an annual contract with an exterminating company to perform monthly preventative service, and bed bug detection.

A physical inspection was performed by Rural Development this year at the community, and we received a great review. All works orders are completed within 48 hours and our vacant units are made ready for new residents within 5 -10 days.

The itemized statement regarding the distribution of her security deposit and any refund or charges, was mailed to the last known address for her on August 25, 2017. We have not received a landlord reference request to date, but will return any inquiry once received. If Ms. has any questions, she can contact the District Manager for the community, Vicky J at .

Customer Response

An updated address was provided prior to mailing a refund check via email/fax to Clay Meadows, Ms. D, and Ms. J but my refund was deliberately sent out of state. My grandfather (military veteran as well as honor guard for President Kennedy) opened my mail at my request and there was no itemization provided. It was only a check with attached stub. This is a very dishonest property. I provided proof of my over-payment via email and they responded with an attorney. I provided proof that the apartment was inspected (spotless including carpets) and they responded with an attorney that they cleaned the carpets as their justification for taking the remaining $123. I provided pictures and a video of the apt as well as a witness statement (an elementary school secretary) prior to and afterwards. FYI HUD does not inspect every apartment. In fact, they may only view 2-4 during their inspection and some tenants may not state any issues while HUD is on the property for fear of retaliation (myself). As far as bugs, contract or not the premises did have bugs in another apartment e.g., fleas (John) as well as mold (mine). It is possible that the standards that Woda Management insists as far as their employees and their tenants is not being upheld by their regional, district, and property manager. As far as the tenant verification (e.g., payment history, damages, etc) I have proof (fax and email) that processing for my current residence was delayed by Clay Meadows, Ms. D, and Ms. J by an additional 1-2 weeks. I request the $123 that I overpaid in rent, an itemization of damages, and a copy of the tenant verification (payment history, etc). I also lost the contents of my apartment as well as my service animal and pray that I will find someone who can help me recover the cost of those things as well. Lastly, I do find the Revdex.com to be impartial. I immediately requested (within an hr) the complaint be withdrawn (removed from website) and that it not be forwarded but the Revdex.com did otherwise.

Woda Cooper Companies Response

I have attached a copy of the security deposit disposition for your review. Again, any verification of rental history requests received, will be completed and returned. Thank you.

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Address: 500 S Front St Fl 10, Columbus, Ohio, United States, 43215-7619

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