Wogan Group Reviews (%countItem)
Wogan Group Rating
Address: 5384 Poplar Ave STE 400, Memphis, Tennessee, United States, 38119-0605
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I applied for an apartment on February 21, 2020 online and was approved the same day. On February 24, 2020 I gave the leasing agent a $300 money order for the deposit. The leasing agent then informed me that my apartment should be ready for move in by March 1, 2020. On March 9th the leasing agent called me and asked for the $300 fee and I informed her that I had already paid it when I came in on the 24th of February. She apologized and said that she forgot to write down that I paid. She then said that she would check to see if the apartment was ready and she would call me back and let me know. I did not get a call back by that afternoon, so I called back at 4:28, 4:31, and 4:39 and recieved no answer. March 10th I called and spoke with the manager and she said that they didn't get a chance to check the apartment and that they would call me back when they did. I called back on March 13th at 4:06 and 4:10 and got no answer. On March 17th I called and asked for my $300 back because it was taking them to long and the manager said that she would look into it and call me back. She called back a few minutes later and said the apartment was ready. I told her I didn't like the way they handled business so I would rather have my money back. That afternoon the leasing agent called me and said that the manager submitted the request for the refund to corporate. I called back March 20th and she said the same thing. I called back today March 31st and the manager said she sent an email to corporate stating what happened but not requesting a refund. Needless to say, I still have not received my money. They have been so rude and inconsistent. They have also been inconsiderate of the fact that I need a place to stay by constantly putting me off and telling me anything to get me off the phone.
Product_Or_Service: Apartment
Refund I'm asking for my $300 back. They have not provided the apartment. I have no keys and I have not signed a lease or any paperwork. I want my money back.
came in viewed and applied for an apartment with us here at Blair Tower. Once approved an administration fee was determined in the amount of $300.*** paid the fee and was informed several times before paying that all fees are non-refundable. She requested to move in on 02/27/20 which I explained to her that the move in date will be 03/01/20 I also informed*** that the apartment she saw #*** will not be the one she will be renting.But she did not move in nor did she contact us to inform us she will not be moving in we heard from her on 03/17/20 at 11:00am.*** then stated that she had moved into another apartment and would like her administration fee of $300 refunded. Please see attachments.
Thanks
(The consumer indicated he/she DID NOT accept the response from the business.)
The beginning of the response is insinuating that I viewed and applied for the apartment on the same day which is incorrect. I submitted the application online and also approved on 2/21/20 as you can see on the application. I called that afternoon and said that I was approved online and the approval says with conditions. I then asked what does that mean. I was told I need to bring in a $300 money order. I said I would bring it the following Monday and I brought it Monday, 2/24/20, at 12:06pm. Please see the attachment for a copy of the money order receipt. I was never told the $300 was non-refundable. My brother was with me and he can attest that I was never told that. So, saying that I was told several times that this fee was non-refundable, is completely untrue. On 2/24/20, I did say that I wanted to move in by 3/1/20 and I was shown an apartment and told that particular apartment was not the one I was going to rent. However, I was never shown the apartment that was supposed to be mine because it was not ready yet and every time I called to see when I could move in, I was repeatedly told the apartment was not ready. The response says I did not move in nor did I inform them that I would not be moving in but how could I move in to an apartment I have not signed a lease for nor have keys to? Was I suppose to draft up my own lease? Was I suppose to make my own keys? I called several times asking if the apartment was ready, as I stated in my original complaint, and was continuously told the apartment was not ready. And when I called on 3/17/20 the apartment manager told me they had pushed move-ins back because of COVID19, but I should have already been in my apartment by the 1st of March. At that point, I said that I was going to find another apartment and requested the refund, not that I had moved in another one yet. So that part in the response is untrue also. In the response, it is never stated that anyone reached out to me to inform me the apartment was ready or that my lease was ready for signatures. This is because it never happened. They just took my money and gave me the run around every time I called to follow up. And I was also told by the apartment manager that the calls were recorded, so if those calls are reviewed, the truth will be revealed. Each time and date is listed in my original complaint. The representative that wrote the response on behalf of *** shows how unethical and deceitful their actions were just by the untruthfulness displayed in their explanations and legal actions will be pursued.
My apartment unit and building is in a state of disrepair with the greatest being water damage and black mold on my entire wall.
I completed work order requests within 24 hours of moving in on July 8, 2019. They included fixing my bathroom floor that had been rotted and warped to the point that it is impossible to close the door fully, fixing my dishwasher that is completely inoperable, fixing my dryer and washing machine units, and a few minor fixes to my closet door handles and electrical sockets. After following up with an email 2 weeks later, I was promised my repairs within the week. Then the entire pool flooded the apartment complex, leaving my wall water damaged. In addition, there have been constant water leaks in the main lobby and in the gym. The water damage is so severe that the lobby ceilings have fallen through and have required buckets to collect the water and have left gaping holes in the ceiling. In addition, the gym and pool have been closed for weeks at a time. Also the elevator continuously breaks down, and the second has yet to be fixed in over a year. I now have black mold growing on my wall and it has been that way for over 2 weeks now. The pool flooded the apartment on July 23, 2019. I was promised someone to come and fix it that week and it is now September 3, 2019 and nobody has come even to fix the original issues with my apartment. Additionally, the garage is dimly lit, not enough to properly see, and as a result trash has accumulated all throughout the garage, piling up everywhere. It stinks so bad and I am forced to drive over trash, and often glass, just to get in and out of the garage. I keep sending emails, and to no avail. My phone calls are not answered, my emails are not answered, and nobody is fixing anything in this apartment. Lennox Companies is running a scam because they still collect everyone's rent, but do nothing with that money.
I desire that this business fixes my apartment unit and building or relocate me to a better unit.
Prior to signing a lease, we allow all resident's to view their apartment to ensure it is satisfactory. We also provide a move-in checklist should they find any maintenance issues after move in that they would like our staff to be aware of. The claimant did enter his maintenance requests as is policy. The claimant's maintenance requests have been completed by our maintenance team and our maintenance team continue to work with the claimant to insure the apartment is satisfactory. The property that the claimant resides in had an unexpected leak from the pool. The pool leaked into the building which affected multiple units. If there was a hold on the claimant's tickets, it was because the leak became a priority and any minor or cosmetic repairs may have been placed on hold to allow our team to provide immediate assistance to anyone effected by the leak. Our team is working diligently with professional contractors to repair the issues at the property. Our on sight team has been in contact with the residents to keep them informed during the repair process.
I've been trying to terminate my lease and the leasing office told me the price was $968.00. I was prepared to pay and it was changed to 1,330.
I am in the process of terminating my lease I was told 968. I was prepared to pay them and bring them my 60 day notice. Once I called them to make sure I had the correct documents they change the price to 1,330. I find this unfair because they never talked about a concession fee prior. I was told I will have to forfeit my deposit, pay rent for the two months I'll be staying, and the moving in fee which totaled up to 968. I was fine with paying that amount until they changed it I would like to get this honored because they previously stated something completely different.
I am looking for the business to honor the original lease termination price because I had everything set for them and they completely changed everything when I was prepared to pay the original amount.
Mold has been visibly growing in between window panes for several months. The apartment lacks a ventilation system which traps moisture in the apt.
The problem began as soon as we moved in July 18th. We assume that the problem existed prior to move in as the mold has been growing for months.
The window panes are not properly sealed which has caused moisture to form on the windows and subsequently a build up of visible mold in between the panes. It is likely that, due to no proper ventilation system, mold is also form in the walls. However, this has yet to be confirmed.
Management was verbally notified of the issue in September and a maintenance request was submitted. I also submitted two formal complaints to Lennox companies. The *** manager responded that there was nothing they could do about the issue because they would not be able to replace all of the windows in the building.
Mold continues to grow each time condensation forms or it rains.
I would like a professional, not employed by Lennox companies, to thoroughly check the walls and windows of the apartment for any indication of mold. Additionally, I would like the mold to be cleaned out of the window panes, and the windows to be properly sealed to prevent future condensation.
Our maintenance staff has been repairing and cleaning the windows. This specific claimant has had their windows cleaned and resealed. On October 31st, we requested that the claimant move their furniture away from the windows so we could complete the windows that the furniture was blocking. As of today, November 8th, the claimant has not moved the furniture. Once the furniture has been moved we will be able to finish repairing and cleaning their windows.
I moved in *** Apartments on July 6th 2018. Shortly after I moved in on August 23rd, 2018 I experienced rain leaking from the ceiling in the kitchen above the fridge. I contacted maintenance several times about this issue, and the issue was never resolved. Everytime it rains water leaks into my unit.On October 6th, 2018 water started to leak from the kitchen ceiling again and now there is brown rain water leaking into my light fixture in the hallway. On October 8th I went to the leasing office to complain about the water leaking into my unit. I was told by an office assistant that she would have to contact the contract roofing company because they fixed the issue last week. The office assistant said there would be someone coming out to my unit that day however, no one showed up. I am worried about my daughters health and my health, due to the water leaking for months there could be mold in the ceilings, my daughter could get shocked trying to turn on a light switch when water has filled the light fixture. This is unexceptable living conditions.
Repair repair the ceilings, If this can not be done let me out of my lease!
We have been in communication with the claimant in regards to her roof repairs. We scheduled a contractor to fix the roof but constant bad weather had prolonged the start date. We continued to communicate each update with the claimant. As of Saturday, October 13th, her roof has been repaired. The Community Manager has discussed this with the claimant and it is our understanding that she is satisfied with the resolution.
Cabinet Repairs
I moved in the *** 6/14/18. I did my check list in the apartment of the things I was not satisfied with.Which was the torn tile on the fireplace and the cabinets in the kitchen and bathrooms has mix match colors with paint stains. I advised the leasing office manager Kelly of the problems. She stated no problem that will get fixed. A few weeks had past I contacted the office about the issues and was told the that reapairs would not get done. That I would not be charged on my move out date. I told Kelly that is not what she told me when I signed the lease. She had a really bad attitude about it told me the tile on the fireplace would never be replaced but she would put a order in about the cabinets. More time had past I contacted the office again was told maintenance is dealing air conditioning problems they will get to me when they can. I finally called the coporate office. They came and half painted the cabinets at the end of August. I reached to the office to see was the job completed because it's still mix matched. I spoke with Hope and she stated she would check to see what is going on. A few days later I called back spoke with Kelly again and she said that she is not fixing anything else. I think it's unfair that I pay over $700 for rent and the apartments will not fix issues that should been done correctly before I moved in.
I would like for the cabinets to be all one color and to have the tile on the fireplace to be replaced or to move in another apartment or to get out of my lease with no charge
We have been in communication with the claimant regarding her request for cosmetic repairs on the cabinets. The claimant was able to view the apartment prior to signing the lease and was aware of the cosmetic issues. The claimant was informed that her concerns would be repaired, but that this would take some time as we needed a contractor to come in and remodel the cabinets and countertops. Earlier this week, a contractor starting working on replacing the cabinets and countertops. We anticipate this to be completely resolved by the end of this week. Our Community Manager has discussed this with the claimant and it is our understanding that she is satisfied with the resolution.
I owe a balance on a occupied apartment.*** denied my contract while no ont told me.
I mived into *** last August after my apartment passed inspection.I consistently asked tgthe community manager and *** why my contract hadn't come and why a payment wasn't made.The assistant community always had a smirk on her face towards voucher holders.She knew that my contract was written incorrectly and it was denied on both ends.*** had incorrect bedroom size and *** Apartment manager didn't make sure her employee was doing her job.If she had been doing her job I wouldn't have to move abruptly besides living with a water damanged apartment and mold.I now owe for something that could've been avoided all the way if people were doing there jobs right.I have to oay them of this goes in my credit.I am stuck in the middle and paying for both *** and *** mistakes.
I would like for my debt to be erased and not put on my credit.I am not asking a refund for anything that I have paid.I just want the debt removed because I feel like Lennox and *** should be held accountable also.
The previous resident signed a Lease Agreement beginning August 16, 2017 and ending on July 31, 2018. The resident moved out on October 20, 2017, which is an early termination whereas early termination fees were applied. The property is not responsible for any outside contracts with the ***. Due to the Lease Agreement the resident signed with the property, the resident is contractually responsible for all signed agreements regardless of any other contracts being accepted or denied by the resident independently. Due to a balance owed to the property, the resident signed a Promise to Pay agreement stating the open balance of $1448.72 would be paid in monthly payments of $100.00 for three months and after the three months the monthly payment would increase to $200.00. Due to this agreement, the Resident is responsible for all open balances owed to the property.