Wok N Grill Restaurant Reviews (1)
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Wok N Grill Restaurant Rating
Description: RESTAURANTS
Address: 1188 Blue Lakes Blvd. N, Twin Falls, Idaho, United States, 83301
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Review: Rude and uncordial behavior directed towards me in a phone call attempting to correct an order that was delivered to my home. The person was unprofessional and helpful and even pretty much cursed at me in frustration. She hung up on me. I aknowledge I was also somewhat rude, but she never was cordial, apologetic, or helpful. She told us we could not speak to the owner the next day. She said the owner does not speak to customers. How strange. I want the owner to know that we were told this. As a business owner myself, I don't believe this. I want to file a complaint on this business and see what they say; if anything. I know this, I will not go back or order from them again, and I will tell my circle of family and friends the problem we had.Sincerely submitted [redacted]Desired Settlement: I want my money back (I threw the food away) and I would like to talk to the real owner; not the manager in question. As a business owner, I feel this is appropriate and fair.
Business
Response:
Re: ID #[redacted]
[redacted],
Wok N Grill received a complaint on 11/7/2012 from customer [redacted] concerning one of our employees. I would like to inform you that the owner [redacted] has discussed this matter with the employee and also contacted Mr. [redacted] by phone to resolve the issue. Mr. [redacted] offered an apology for the employee's handling of the matter and two meals on us to help compensate for the issue. Mr. [redacted] indicated to Mr. [redacted] that he was very satisfied with this resolution and apologized for his handling of the situation as well. All parties seem to be in good standing at this point and we look forward to serving Mr. Mayes in the future.
If you have any questions regarding this complaint you may reach me on my cell phone at [redacted] or by email [redacted]
Thank you for your consideration and time,
Mng. Wok N Grill