Wolcotts Floor Coverings

Dear Consumer, We have received your dispute and have completed our investigationOn 05/03/16, this report was withdrawn from our office by our client Paris Regional Medical CenterOn 05/06/16, we reported to all three credit bureaus to remove this account as we are no longer handling
this accountAs a courtesy to ensure a quicker update from the credit bureaus, we requested a manually deletion of the account on 05/17/The reference# for this deletion is ***Please use this reference number when contacting the bureaus if this account is still showing as reported by Sarma. Please contact our office at *** if you need further assistance. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Good afternoon, I am writing to let you know that I have spoken with Sarma Collections todaySarma has resolved my issue
with them and I am satisfied with the outcomeThey will be removing all negative remarks from my credit reportYou may now close this complaint accordingly Thank you very much! - *** ***

Dear Mr***, We have received your correspondence regarding the incorrect information you identified on your online accountThank you for bringing this issue to our attentionPlease be assured that we take all complaints seriously and handle them appropriatelyWe have reviewed your
claim with our vendorOur vendor completed a thorough investigation and determined this was an anomaly and corrected the issue on your accountWe have also discussed this issue with our representatives and coached them on appropriate escalation handlingOur company maintains annual PCI compliance and we undergo regular auditsWe will continue to work diligently to ensure issues such as these do not reoccurThank you again for reaching out to usWe listen to all our consumers and strive to service them with the utmost professionalism. Best Regards, Sarma Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Sarma Collections Inc., strives to provide the best customer service to our consumersWe handle all correspondence seriously and in a timely mannerOn, November 3, 2014, we responded to your concern dated; October 12, 2014, our response included proper validation information
regarding your account and information stating that the account will be updated to all three bureaus as, "paid in full." There were no violations by Sarma Collections Inc., however as a courtesy, we have placed a request for removal of this account with all three credit reporting agenciesWe have sent a certified letter on 09/08/to Mr***, stating that the account will be removed along with the AUD#, this number can be used to follow up with the bureaus to the update on their endIf you have any questions, please contact our office at 800-955-5238, and a representative will be happy to assist you

We are in receipt of your complaint dated 5/5/2017, please be assured that we take all complaints seriouslyAfter thorough review of your account it has been determined that Sarma Collections, Inc., did not violate the FDCPA as you claimedWe received placement of the account on 12/19/2016,
initial communication obtaining all disclosures required by FDCPA was sent on 12/22/2016, this was within the five-day requirementOur records indicate we made reasonable attempts to reach you by phone, we understand that your credit is importantWe are willing to work with you to resolve this account and as a courtesy we have removed your account from the credit reporting agencies in which we report toWe will submit a removal request today, please keep in mind that it may take up to days for the credit reporting agencies to update their records on their endHowever, you make contact each one to determine the status of removalWe hoped that we have addressed your concerns and you are satisfied with the actions we have takenPlease contact our office if you need further assistance or have any questions

? We have received your complaint regarding an account we are servicing for USAAPlease be assured that we take all complaints seriously and will investigate this thoroughlyIn your complaint, you state that you have been victim of a fraudWe ask that you provide documentation, such as a
police report referencing your claimAlso, please provide a copy of your driver’s license so that we may compare to our records on file.? ? We have reported this complaint to our client and placed this account on hold in our officeOnce we receive your documentation and further investigate this account with the additional documentation and with our client, we will provide you with additional detailsIf you have any questions, please do not hesitate to reach out to us at ###-###-####.? ?

We have received your concern regarding an account on your credit reportPlease be assuredthat we take all complaints seriously and investigate each accountWe have reached out to ourclient and obtained the itemized statement showing the charges on the account and informationbelonging to you
Please see attached documentation as this may have been an oversight on yourpartWe would be happy to assist you to resolve this matter and as a courtesy we have removedthis account from the credit reporting agencies in which we reportIf you feel you have been avictim of fraud, please submit a copy of a police report to us and we will notij’ our client.Otherwise, we will be glad to help you in resolving this matterPlease contact our office at yourconvenience for further assistance at ###-###-####

Hello,? ? Thank you for reaching out to us to assist you with a credit reporting issue you have encounteredAfter reviewing your information for account# *** and account# ***, our records indicate you paid off the accounts on 9/21/We updated the credit bureaus with this
information as paid in full and as a courtesy we also requested the bureaus to delete these accounts from your credit report on 9/21/The credit reporting agencies may take up to ninety (90) days to update information on their end, however, in the letter mailed to you with your updated account status, you should have received a confirmation number which confirms we have communicated your updated information to the credit reporting agenciesIf you did not receive this information, the confirmation numbers are as follows: account# ***/confirmation (aud)# *** and account number# ***/confirmation (aud)# ***You may contact the credit reporting agencies and provide these numbers in order to expedite this process if needed.? You also stated we are reporting an account older than seven (7) yearsOur records indicate account number ***, was placed with us in 9/2002, however we closed this account and ceased reporting as of You did not provide any account numbers to ensure this is the account in questionWe will send a manual deletion request to the credit reporting agencies, if they are continuing to report this account.? We did locate another account with our client Urology San Antonio, in the amount of $120.00, that was placed with us on 1/10/You spoke with one of our representatives asking the account to be deletedAfter speaking with a supervisor, it was approved that the account would be deleted once the account is paidYou spoke with Chona on 9/19/19, per recording, you would come in to the office to pay in personWe have yet to receive this payment, once the account is paid, we will gladly remove the accountYou may make a payment online at www.whatisthisletter.com, by phone with a representative, or in personWe did not locate any other accounts, if there is an account we did not discuss, please give us a call so we may assist you immediately, as we want to ensure all of your concerns are handled accordingly.? ? Best Regards,? *** ***Compliance Officer?

Complaint: ***
I am rejecting this response because: SARMA ONLY addressed? ONE inquiry from October 2015, and? NOT the six priorWHY IS THAT? WHO allowed the other pulls from SRAMA?? What is SARMA's fraud protection polices for us LITTLE PPl?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
There are no itemized items on this pageAlso the license on the page is not minePlease validate this debt correctly
Regards,
*** ***?

Good Morning,? ? We have reviewed the accounts in question, after thorough review our records show that we have your correct address on fileWe received the account from Paris Regional Medical Center on 03/30/and a validation letter was sent on 04/01/Account number# ***, was
sent in error by our client and has since been deletedThe confirmation# we received from the credit reporting agencies to which we report is ***Account# *** is active, however as a courtesy we have also removed this account from the credit reporting agencies to which we reportConfirmation# of deletion is ***.? We will be sending verification of this account via U.SPostal mail as required by the FDCPAIf you have any questions, please do not hesitate to contact our office and a representative will be happy to assist youWe hope the removal of these accounts has resolved your concerns.?