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Wolf Air Reviews (12)

I have attached the contract for the move completed for Ms [redacted] We have taken full responsibility for the damage caused by the movers I have offered to replace all doors on the refridge as well as replace the broken shelves on the curio cabinet I have been in full communication with Ms [redacted] on the progress of the repair/replacement orders and have notified her that or the doors are in as well as the glass shelves and she made it clear to me that she wanted everything done at the same time We have been having issues in getting the 3rd door for the refridge I had one ordered only to have them tell me that they did not have it I am still in the process of ordering the 3rd door Metro Wide Movers is only responsible for the coverage offered and chose by the customer In Ms [redacted] 's case she choose the Type coverage which covers any damage at $per lb For example, if she had a lb piece of furniture the coverage is $(no matter the value) The estimate we have on the refridge was lbs and the curio cabinet at lbs for a total of lbs so at $per lb our valuation liability is $ I explained to Ms [redacted] that I wanted to make sure that we take care of it for her and have already spent $between the doors and glass replacement shelves which is over 4x our liability I have included the invoice, contract and coverage chosen as well as the receipt for the shelves I also have all email correspondence showing that I have been communicating with Ms [redacted] on the progress of the repair/replacement as well as the receipt for the of the doors received so farI will suggest offers of settlement for Ms [redacted] I will refund 100% of her move $and will deliver the glass shelves and she can replace or repair her refridge on her ownMs [redacted] can wait on the 3rd door and when we receive it we will bring it out for her along with the other doors and the glass shelves There will be no refund on the moveMetro Wide Movers will honor the valuation as agreed and will send a check for our liability of $(we will also deliver the glass shelves that we have already received)There will be no refund on the moveI could only attach the items below If you would like for me to email the copy of the doors received along with the email correspondence I would be happy to do so Ms [redacted] has also stated that she has contacted her credit card company, I can only assume to dispute the credit card charge If the card has been disputed I will take the 2nd and 3rd option off of the table and assume that Ms [redacted] has choosen the first option and will deliver the glass shelves and return the refridge doorsSincerely, Chris ***OwnerMetro Wide Movers###-###-####

Please send the receipt of the repair work completed We generally do not reimburse customers for having the work done outside our claim process, however, there are exceptions We do not pay out claims on copies of pricing found online for paint and other products The damage shown in the pictures sent out were scuffs in the walls and simply could be painted over and touched up There is no need to purchase gallons of paint to have this completed We have a professional come out and touch up and repair walls when needed Based on the pictures shown our we do consider it wear and tear on the property and would have sent out a professional to touch those areas up given the opportunity If you do not have actual receipts of the repair work completed I will settle this claim for $(which is the amount we would have paid our painter to come out to touch up those areas) Please let me know which way you would like to settle this claim

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and can wait on the 3rd door and when we receive it we will bring it out for her along with the other doors and the glass shelves There will be no refund on the move Regards, Beth [redacted]

We moved ms [redacted] on 5/13/ I have attached the signed invoice We have protocols in place to eliminate anything being left behind (in the customers origin and on our truck) in which we have the customer initial that All Inventory has been Loaded/Unloaded This happens after a complete walk thru with the customer at the origin to make sure all items have been loaded that we are moving and again after the last items is unloaded off of our truck The customer is requested to visually inspect that there are no items left on the truck Ms [redacted] acknowledged that that was done We also check in our trucks at the end of each business day to again protect against items being left on the truck by accident, that happened on the 13th and there was no items left on the truckMs [redacted] is asking for us to simply deliver the items back to her and I wish we could do just that but we do not have the box We do have valuation on the box based on the weight of the box at $per lb I have a Claim Form that I will send out to Ms [redacted] for her to fill out if she chooses to do so

That is fineTypically we would require a Claim Form to be filled out and submitted and pay out the liability of $per pound I will send a check for the full $as soon as possible

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will be waiting for the $check to be send to me to my home address
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and can wait on the 3rd door and when we receive it we will bring it out for her along with the other 2 doors and the glass shelves.  There will be no refund on the move.
Regards,
Beth [redacted]

Revdex.com:I have reviewed the response made by Metrowide Movers and have a few observations.  As I stated in my original complaint, the walls damaged by your employees were newly painted within a week of the move so how can you possibly call the damage “normal wear and tear on the property”?  You state “we generally do not reimburse customers for having the work done outside the claim process…”.  I was never advised of this policy either verbally or in writing.  Your claim form does not state this either.  Finally, your comments below do not include the $89.99 for replacement parts on my new treadmill damaged beyond repair by your employees.  I contacted the manufacturer for these part prices and the cost to ship.  I did not include the cost of labor to remove and replace the parts.  The manufacturer would not provide me with a written cost list since it would be included in their receipt once I purchase the parts.  I accept your offer of $125 to settle my claim for the damage inflicted on my dwelling.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: One of the items in the box was a bracelet my mother had just gave me as a birthday present with a price of 70.00 USD. If they refund the money for that specific item I would accept it.
Regards,
[redacted]

I have attached the contract for the move completed for Ms. [redacted]. We have taken full responsibility for the damage caused by the movers.  I have offered to replace all 3 doors on the refridge as well as replace the broken shelves on the curio cabinet.  I have been in full...

communication with Ms. [redacted] on the progress of the repair/replacement orders and have notified her that 2 or the 3 doors are in as well as the glass shelves and she made it clear to me that she wanted everything done at the same time.  We have been having issues in getting the 3rd door for the refridge.  I had one ordered only to have them tell me that they did not have it.  I am still in the process of ordering the 3rd door.  Metro Wide Movers is only responsible for the coverage offered and chose by the customer.  In Ms. [redacted]'s case she choose the Type 1 coverage which covers any damage at $.60 per lb.  For example, if she had a 100 lb piece of furniture the coverage is $60.00 (no matter the value).  The estimate we have on the refridge was 320 lbs and the curio cabinet at 60 lbs for a total of 380 lbs so at $.60 per lb our valuation liability is $228.00.  I explained to Ms. [redacted] that I wanted to make sure that we take care of it for her and have already spent $964.41 between the 2 doors and glass replacement shelves which is over 4x our liability.  I have included the invoice, contract and coverage chosen as well as the receipt for the shelves.  I also have all email correspondence showing that I have been communicating with Ms. [redacted] on the progress of the repair/replacement as well as the receipt for the 2 of the 3 doors received so far. I will suggest 3 offers of settlement for Ms. [redacted].  1.  I will refund 100% of her move $899 and will deliver the glass shelves and she can replace or repair her refridge on her own.2. Ms. [redacted] can wait on the 3rd door and when we receive it we will bring it out for her along with the other 2 doors and the glass shelves.  There will be no refund on the move.3. Metro Wide Movers will honor the valuation as agreed and will send a check for our liability of $228.00 (we will also deliver the glass shelves that we have already received). There will be no refund on the move. I could only attach the 4 items below.  If you would like for me to email the copy of the 2 doors received along with the email correspondence I would be happy to do so.  Ms. [redacted] has also stated that she has contacted her credit card company, I can only assume to dispute the credit card charge.  If the card has been disputed I will take the 2nd and 3rd option off of the table and assume that Ms. [redacted] has choosen the first option and will deliver the glass shelves and return the refridge doors. Sincerely, Chris [redacted]OwnerMetro Wide Movers###-###-####

We moved ms [redacted] on 5/13/2016.  I have attached the signed invoice.  We have protocols in place to eliminate anything being left behind (in the customers origin and on our truck) in which we have the customer initial that All Inventory has been Loaded/Unloaded.  This happens...

after a complete walk thru with the customer at the origin to make sure all items have been loaded that we are moving and again after the last items is unloaded off of our truck.  The customer is requested to visually inspect that there are no items left on the truck.  Ms [redacted] acknowledged that that was done.  We also check in our trucks at the end of each business day to again protect against items being left on the truck by accident, that happened on the 13th and there was no items left on the truck. Ms. [redacted] is asking for us to simply deliver the items back to her and I wish we could do just that but we do not have the box.  We do have valuation on the box based on the weight of the box at $.60 per lb.  I have a Claim Form that I will send out to Ms. [redacted] for her to fill out if she chooses to do so.

Please send the receipt of the repair work completed.  We generally do not reimburse customers for having the work done outside our claim process, however, there are exceptions.  We do not pay out claims on copies of pricing found online for paint and other products.  The damage shown...

in the pictures sent out were scuffs in the walls and simply could be painted over and touched up.  There is no need to purchase gallons of paint to have this completed.  We have a professional come out and touch up and repair walls when needed.  Based on the pictures shown our we do consider it normal wear and tear on the property and would have sent out a professional to touch those areas up given the opportunity.  If you do not have actual receipts of the repair work completed I will settle this claim for $125 (which is the amount we would have paid our painter  to come out to touch up those areas).  Please let me know which way you would like to settle this claim.

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