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Wolf/Altschul/Callahan, Inc.

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Wolf/Altschul/Callahan, Inc. Reviews (1)

We've tried our best to address their concerns with their sectional. We offered to pick up their sectional with a full refund in January 2016 and they wanted us to try and address ONE of their concerns. We did fix the issue and the client signed that she accepted it. A week later they called and had...

the same concern plus many more concerns which in our opinion are not defects or service issues. The reason for this is that our floor display has the same characteristics as the one in their home. Their standards of performance of the product and how it should look can not be met. We have invited them to visit our store to look at the floor model to see this and to see how to maintain their sectional but they have not done so. Now they are demanding a complete refund of their money and return the sectional. I told them we would do that with a 30% restocking charge which they don't want to do. On top of that they have made numerous bad reviews and posts to our Facebook page.I would consider lowering the restock charge to $700.00 to cover the expense we've incurred, the diminished value of the product being in their home for 4 months and additional expense we will incur picking up and returning the product BUT they would have to remove all of their reviews and sign an agreement that they will not harass Norwood Furniture again in any manner.Thank you,Todd B[redacted]

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