Wolf Auto Center Sterling

I gave your last response to Mr*** He apologized that he hasn't gotten back to you He wants you to please try to stop in again Mr [redacted] is usually in the office days a week from approxA.Mto P.M Please call prior to make sure Mr [redacted] will be in that day He is hopefuly that we can sit down and get this all worked out ?

WOLF AUTO CENTER STERLING LLC P.OBox 430, EChestnut St., Sterling, CO 80751- Phone: (970) 522- Fax: (970) 521-0715March 25, 2015Dear Jay Pollock,Thank you for informing us of the complaint from Ms [redacted] When Ms [redacted] purchased her vehicle, she was given the option of an extended warranty, which she declined When we became aware of the problem with the water pump, we delivered a vehicle with a full tank of gas to her in Wray, Colorado, which is miles from our dealership, at no charge The water pump was also replaced at no charge to her, and then the vehicle was delivered back to her, again at no charge She then informed us that there was still a problem with the new water pump, so this whole process was repeated again, all at no charge to the customer The first two times it was replaced, the water pump came from a local parts store When we were informed for a third time that there was still a problem, we once again delivered a vehicle to Wray, brought the [redacted] back to our dealership, and replaced the water pump for the third time, this time using a [redacted] part Again, the vehicle was delivered back to Ms [redacted] in Wray, all at no charge As a side note, the original car deal on the [redacted] was a no profit deal, and at this point we have spent over $in parts, labor, gas, and delivery fees trying to make the situation right Through all of this, we have bent over backwards trying to make the situation right Ms [redacted] has not once been without a vehicle to drive, and we have provided her with extra fuel as well Now we have been told that she has gone back to the [redacted] dealer that she has dealt with in the past, and they are telling her the water pump needs to be replaced for a fourth time Our certified technicians have checked the vehicle out again and have not found anything wrong with the vehicle Sincerely, [redacted] ***Owner [redacted]

Unfortunately, your emails got spam filtered (I just checked and found one of them) Whatever you did must have done something, because I just got off the phone with MrCochran and he agreed to reimburse me for $1,after the truck is fixed So I don't have the money yet, but he has made a promise It will take several weeks at this point to fix the truck, so I won't be able to tell how the story ended until it's done and Wolf Auto has either paid or not paid Thank you again for your help, - [redacted] ###-###-####

Hello, As I am no longer with this company please call [redacted] at [redacted] for a response to this complaint he can let you know which email he is using and please remove this email from future Revdex.com complaint Thank you, [redacted]

This is in response to your letter of June 02, 2014.Customer: [redacted] ID [redacted] Wolf Auto Center sold Mr. [redacted] a vehicle “as is” except for a limited warranty that did not repair all the items Mr. [redacted] wanted fixed. We did offer an adjustment for trade. We would still try and work out something on another car. Mr. [redacted] is welcome to come in and see if we have another vehicle that would work for him. The person that is handling this situation is Mr. [redacted] ***, the owner. His e-mail address is [redacted] @wolfatuo.com.His phone number is ###-###-####. [redacted] , Office ManagerPhone: ###-###-#### Fax: ###-###-####E-Mail: ***. [redacted] @wolfauto.comWOLF AUTO CENTER [redacted] , LLC

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Greetings
Having just received an update on my complaint against a product sold to me by *** Auto in ***, Colo#***: please be advised there has been nothing directed towards me to in any way resolve the matterI received one invitation to contact *** ***, general manager via Revdex.comI visited the establishment being told Mr *** was not in, but left my name and numberI called the next day to learn he was not at the dealership that dayI called the next day learning he had been in, but had to leave for a meeting and would likely not returnAs *** Auto expresess no concern over the lack of basic safety features in the *** ***: broken fuel guage, lack of horn, previously deployed air bag and defects in the body frame of the suv- I have submitted an official complaint with Colorado DeptOf Revenue Auto Industry Division via the state attorney general's officeWhether this will result in any positive reaction from *** remains to be seenThis response is to document that in no way was this issue resolvedI am appreciative to the Revdex.com for its concern and assistance
*** ***

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*** ***Greetings
After attempting to contact the business-- seeking dialogue based on its response to my complaint-- I g*** *** auto benefit of the holiday to contact meI received the Revdex.com note yesterday seeking to close the case as resolvedI wrote your office a disagreement with that category as *** did nothing to help me after their invitation to talk to meI did not know where on your site to check to make sure my email was received yesterday
Respectfully
*** ***

Please see attachment for response

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

To whom it may concern,
I am writing today in response to a complaint made by *** *** on 2-24-(complaint # ***) Mr*** purchase a f-Liter Diesel with from us on 2-15- After he negotiated with us we settled on a
price of $ Mr*** was coming from Washington to Colorado to pick up the truck so he wanted us to go through it and make sure it was in good shape Because of the price we negotiated we told him that we would do that but that if anything needed to be fixed he would need to pay for itAll used vehicles come with an as is no warranty unless they are covered still by a manufacturer warranty Since this one had miles on it there was no warranty Because of that and the fact that he was paying for the work why would we not go through it Craig Wright our salesperson told him that it would cost him $for a glow plug module After our shop fixed that we still had time before he was to arrive after test driving it we found a few more things wrong which we fixed and did not charge to Mr*** I have attached the bill for the things we fixed on the truck prior to his arrival I have also attached the statement showing he paid for the glow plugs as well as the floor mats he purchased Mr*** stated himself that the vehicle drove fine until he hooked it up to a 15,lb5th wheel trailer Our mechanics road tested the vehicle without pulling a 15,lbtrailer (as would any other ford dealer in the country) The vehicle drove fine and we fixed the things that were wrong at that time In fact Mr*** drove the vehicle from Northeastern Colorado to Albuquerque NM over the Rocky Mountains without issue It was not until HE hooked it to a large 5th trailer that he had issues
When Mr*** arrived at the dealership I asked him what he was planning on doing with a 200,mile year old liter diesel truckWhen he told me he planned to drive it half way across the country and hook up a 5th wheel camper to it I asked him if he was sure ( 6.0Liter ford engines are know for having a few issues when hooked to heavy loads) He told myself and the salesperson that he had been on many blogs and that if you just do a few things to the engine that it would be ok He was not worried about he also said that he had a friend in Washington that he was planning on spending some money with to fix up the truck so that he could keep it for a long time Mr*** is not taking any responsibility for buying a $10,000, 212,mile vehicle to go 1/way across the country pulling a 15,lbtrailer
In an attempt to resolve the issue we offered him the following all of which he declined
Sell him a Ford factory replacement engine for $under our cost
He could trade the vehicle for a truck on our lot
These options are still open but we feel we have gone above and beyond considering he purchased a 212,mile vehicle as is I have included a copy of the sticker as well as the buyer's order which also states vehicles are purchased As-Is
Shawn Cochran
Internet and Finance Manager
Wolf Auto Center
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from: *** to: [email protected]: Mon, Jul 7, at 11:AMsubject: Re: complaint #***Re: complaint #*** The Wolf auto response implied *** *** would speak to me regarding a possible exchange for a safer vehicle than the IsuzuI read the response directed to Revdex.comThe next day I went to the dealershipMr*** was not thereSalesman *** *** met me, assured he had my number and would let Mr*** know I had come to talk to himOver the next week I e mailed Mr*** twice using the address provided on the responseTo this date, I have NOT received a reply from Wolf auto expressing interest in ethically resolving this matter Owing to lack of remedy on behalf of Wolf, my next recourse is to file a complaint with the Office of the Colorado Attorney General/ Consumer ProtectionSection.Respectfully*** ***

WOLF AUTO CENTER STERLING LLC.          P.O. Box 430, 520 E. Chestnut St., Sterling, CO 80751-0430                      Phone:  (970) 522-2523   Fax:  (970)...

521-0715March 25, 2015Dear Jay Pollock,Thank you for informing us of the complaint from Ms. [redacted].  When Ms. [redacted] purchased her vehicle, she was  given the option of an extended warranty, which she declined.  When we became aware of the problem with the water pump, we delivered a vehicle with a full tank of gas to her in Wray, Colorado, which is 90 miles from our dealership, at no charge.  The water pump was also replaced at no charge to her, and then the vehicle was delivered back to her, again at no charge.  She then informed us that there was still a problem with the new water pump, so this whole process was repeated again, all at no charge to the customer.  The first two times it was replaced, the water pump came from a local parts store.  When we were informed for a third time that there was still a problem, we once again delivered a vehicle to Wray, brought the [redacted] back to our dealership, and replaced the water pump for the third time, this time using a [redacted] part.  Again, the vehicle was delivered back to Ms. [redacted] in Wray, all at no charge.  As a side note, the original car deal on the [redacted] was a no profit deal, and at this point we have spent over $1000 in parts, labor, gas, and delivery fees trying to make the situation right.  Through all of this, we have bent over backwards trying to make the situation right.  Ms. [redacted] has not once been without a vehicle to drive, and we have provided her with extra fuel as well.  Now we have been told that she has gone back to the [redacted] dealer that she has dealt with in the past, and they are telling her the water pump needs to be replaced for a fourth time.  Our certified technicians have checked the vehicle out again and have not found anything wrong with the vehicle.  Sincerely,[redacted]Owner[redacted]

This is in response to your letter of June 02, 2014.Customer:  [redacted]  ID [redacted] Wolf Auto Center sold Mr. [redacted]  a vehicle “as is”  except for a limited warranty that did not repair all the items Mr. [redacted] wanted fixed.  We did offer an adjustment for trade.  We would still try and work out something on another car.  Mr. [redacted] is welcome to come in and see if we have another vehicle that would work for him.  The person that is handling this situation is Mr. [redacted], the owner.  His e-mail address is [redacted] @wolfatuo.com.His phone number is ###-###-####. [redacted], Office ManagerPhone:  ###-###-####  Fax: ###-###-####E-Mail:  [redacted].[redacted]@wolfauto.comWOLF AUTO CENTER [redacted], LLC

I gave your last response to Mr. [redacted].  He apologized that he hasn't gotten back to you.  He wants you to please try to stop in again.  Mr. [redacted] is usually in the office 4 days a week from approx. 11 A.M. to 5 P.M.  Please call prior to make sure Mr. [redacted] will be in that day.  He is hopefuly that we can sit down and get this all worked out.
?

I spoke with Mr. [redacted] today and we are going to give him the $1000 towards the purchase of the engine once the vehicle is fixed as he is buying and engine from elsewhere.

Hello,
As I am no longer with this company please call [redacted] at [redacted] for a response to this complaint he can let you know which email he is using and please remove this email from future Revdex.com complaint.
Thank you,
[redacted]

Unfortunately, your emails got spam filtered (I just checked and found one of them).  
Whatever you did must have done something, because I just got off the phone with Mr. Cochran and he agreed to reimburse me for $1,000 after the truck is fixed.  So I don't have the money yet, but he has made a promise.
It will take several weeks at this point to fix the truck, so I won't be able to tell how the story ended until it's done and Wolf Auto has either paid or not paid.
Thank you again for your help,
-[redacted]
###-###-####

Hello,
I filed a complaint against Wolf Auto in Sterling CO.
In the response to that complaint, Mr Cochran replied:
In an attempt to resolve the issue we offered him the following all of which he declined.
 
1.  Sell him a Ford factory replacement engine for $1000 under our cost
2.  He could trade the vehicle for a truck on our lot.
 
These options are still open but we feel we have gone above and beyond considering he purchased a 212,000 mile vehicle as is.
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The Revdex.com response was:
Revdex.com's Final Determination: Business offered a resolution. Consumer did not pursue further with Revdex.com and the matter was assumed to be resolved
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I didn't know that I needed to do more with the Revdex.com after filing the original complaint.  I was never contacted by your office after filing.  The matter has not been resolved.  I would love to take the offer from Wolf Auto (since it was I who made these suggestions, not them), but they do return my phone calls.
If there's anything you can do to help, I would really appreciate it.  I have lost a great deal of time and money thanks to the unethical practices of this dealership.  Because I let my guard down, It appears that I have no legal recourse, to be wholly restored, but if they are going to take me up on my suggestions to reimburse me for any amount on a $12,000 engine, even if it's only for $1,000, I'll take it.  It's better than nothing.
The truck is still sitting at the shop in New Mexico and they are now calling me wanting to know what I'm going to do with the truck.  We're coming up on 2 months of sitting there, so I don't blame them.  Please help if you can.
Thank you,
-[redacted]
###-###-####

This is the worst place to go to the salesman try to force you into a new vehicle even after you tell them no. Then after you find out there prices are above and behind every other dealer and you purchase a new vehicle from a different dealer they refuse to do warranty work on it.

[redacted]
I am pleased to document complaint #[redacted] re: [redacted] Auto in [redacted], Colo. has been courtesly resolved by [redacted], his salesman [redacted] and sales staff. Mister [redacted] invited me to speak to his sales manager as to the return of the 2004 [redacted]. A favorable return price was established and I was introduced to a newer much more road-worthy vehicle. With a down payment my monthly payment is only slightly higher than what I have paid this past year on the [redacted]. I was very pleased with the opportunity to have this issue resolved.
respectfully
[redacted]
Sent from my [redacted]