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Wolf Furniture Reviews (72)

We regret that the customer has received these unwanted callsthere are places in the call where a customer can press a number and be removed from any further calls and terminate the call they are onis at the opening of the call, the other is at the endi don't know whether they used this
feature or not, our EBR ( earned business relationship ) list includes over 30,names and numbersthis is the only complaint we have received, so I assume most customers "opt out" as per the prompt in the call if they no longer want the informationRegardless, we have sent a hard copy request to our adv firm and requested the removal of this customer from this listWe regret the inconvenience and it should not happen againsincerely *** ***

Review: Purchased a sofa at Wolf's Furniture in State College for about $1,500, in September of 2012. We were told by the salesperson that the sofa had a "lifetime" frame warranty for construction and there was a warranty on the material as well. After only 6 months, the cushions started to lose their firmness, and the material started to look "worn" and puckered in several places. In addition, the framing under one of the cushions is protruding. Wolf's sent out a technician, who upon looking at the sofa on Tuesday, July 16th, stated it looked worn and showed signs of breaking down (sic)for something so new. Obviously, the price verses quality are far removed. Today, I received a voice message stating that they (Wolf's)sent the pictures to the manufacturer, and they ([redacted]) don't see anything wrong with the construction and are not going to do anything about it. Where is Wolf Furniture's responsibility. I feel that the information prior to the sale was misleading and now they will not honor the written and verbal warranty as promised. All this happened in less than a year! Ordered in July 2012 delivered in September 2012.Desired Settlement: Either a refund or a store credit to purchase another brand of sofa.

Business

Response:

Review: We drove there to see what we could afford and the sale was pretty good. We found a nice sofa for $400 on sale. We purchased it and asked some friend to drive there to pick it up as Wolf's charges to deliver and we could not afford that.

Well within the first month, I noticed the sofa was breaking down in the middle. When you sat on it, you sunk in more than you should have. I took a quilt and tried to keep it from sinking. It didn't work.

I then sent Wolf's an email explaining what was wrong. I waited two weeks and never heard from them. I sent another email, never heard from them and then tried to send the head office a message, but I think it went to the Johnstown store. Still nothing.

Don't you think when buying a sofa it should last at least two years before breaking down? We are not over weight and we are not hard on furniture. I am so upset. We can not afford to buy another sofa. I think they should replace it. They should come and get this one and bring us another one of equal value.

Is there anything I can do?

Thank you for taking my email.Desired Settlement: Replacement

Business

Response:

we regret the the customer finds the sofa to be uncomfortable. we will be sending a service tech to their home on dec 30 2015. if the issue is one of defective cushion cores we will get no charge replacements from our supplier. if its a comfort or wear issue their is little we can do. Sincerely Doug W[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: We bought a couch from Wolf's Furniture in January 2014. During our purchase we bought the extended fabric warranty, which covers the fabric of the couch for 5 years. Last year we reported a tear in the fabric with [redacted] Furniture called us about, but the repair man no showed and never followed up. We spoke with Wolf's Furniture, starting in December, regarding more tears that are appearing in the couch. We explained to them that this is not normal for a couch to tear in these areas as a result from normal wear and tear. Tom T[redacted], salesman at Wolf's Furniture, stated he would look into this. We have tried to email him several times regarding the status. We did not hear back from him after several emails and he did not return phone calls to us. In January we sent him and email stating we would be contacting the Revdex.com to attempt to get this issue resolved. He did email us back the next day stating that he did send the pictures of the couch to the manufacturer and he was waiting on a response from them. Since this time we sent him several more emails asking for an update on the situation, however, we never get an email back. I understand that he may not have a solution to this problem yet, but we explained to him that all we were wanting was an update. We tried to call him twice during the week of February 15th with no return call back to us. We did send him another email last night stating we would be contacting Revdex.com today (February 23rd) and he responded with an email stating he will stop and look at the couch. However, I am afraid if we let this issue go and do not notify the proper people the issue will drag on several more months. We have asked at this time for a refund or a new couch of equal value due to the fabric of this couch. It is clearly a flaw in the fabric from the manufacturer the way this fabric is tearing. It tears when people are sitting on the cushion and it is also tearing at the seams of the couch.Desired Settlement: Replacement of the couch.

Business

Response:

I have been informed that our manager is in contact with the customer to move forward in the investigation of this complaint. The product is around 2 years of age and as of yet our service department has not been involved. The customer is sending photos to our manager at this time. I expect that they will work out a mutually agreeable solution. That is all I know at this time. regards Doug W[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The general manager has been in contact, however, has not provided a resolution at this point. He said he had to make contact with the manufacturer. I do not wish to close this complaint until I have a definite solution to our problem

Regards,

Business

Response:

[redacted]

Review: I have REPEATEDLY asked Wolf Furniture to REMOVE my cell phone from their database. I'm tired of getting their commercial messages on my cell phone. All because I made the mistake of purchasing furniture from them. I requested the removal in store and via phone. I still get their decorating tips on my cell which I use for business.Not to mention that they have no right to advertise when I did not sign up for it!Desired Settlement: I want them to quit calling me!

Business

Response:

We regret that the customer has received these unwanted calls. there are 2 places in the call where a customer can press a number and be removed from any further calls and terminate the call they are on. 1 is at the opening of the call, the other is at the end. I don't know whether they used this feature or not, our EBR ( earned business relationship ) list includes over 30,000 names and numbers. this is the only complaint we have received, so I assume most customers "opt out" as per the prompt in the call if they no longer want the information. Regardless, we have sent a hard copy request to our adv firm and requested the removal of this customer from this list. We regret the inconvenience and it should not happen again. sincerely [redacted]

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Description: FURNITURE-RETAIL

Address: 1215 W Patrick St, Frederick, Maryland, United States, 21702-3905

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