Wolf & Kline Property Management, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I gave my day notice during a phone call 10/28/2015.I said that you didn't notify me that my rent was going to increase, and that I couldn't afford to pay extra I had the refrigerator and water heater replacedThese items are now in your possession, and they have monetary value, and it cost me time and resources to get them replacedTo solve this complaint I ask that Wolfe and Kline please consider my security deposit and replaced equipment as an even final payment.
*** ***

This email is a reply to the complaint filed against our company by *** *** on January 4,
2016:
Tenant states her refrigerator failed in the summer of yet
the tenant did not notify us of any issue with the refrigeratorThe
refrigerator was brought to our attention on 9/10/when an employee of the
*** *** program contacted us with an update as to what improvements were
going to be made in order to save the tenant energy costsThe ***
employee stated he would be looking up information on the refrigerator to see
if it qualifies for replacement.
Tenant states her rent was increased without notice; however we
have record of mailing a letter informing her of the rent increase on 5/28/
The tenant also contacted us on 7/30/with a few inquiries, including when
the rent would be increasingWe contacted the tenant to respond to her
inquiries on 7/31/and left a message for herTenant was informed her rent
increase would be effective 8/1/15. We also contacted the tenant on
10/28/to remind her of the rent increase since she was failing to pay the
new amount. See the attached communication log for specifics regarding
conversations with the tenant
We filed for eviction with the District Justice on 11/13/due to unpaid rent and the tenant stated she would be looking for a new place to live and not paying us any more moneyOn 11/30/the tenant notified us that the unit was emptyWe were able to cancel the hearing since the tenant moved out, but the filing fees in the amount of $remain the tenant’s responsibility
We did find an oversight on our part and charged $in
error for the carpet cleaningAfter a review of the lease we found that the
tenant did not have to produce a receipt for the carpet cleaningThis amount
has been removed from the outstanding balance, making the amount currently owed
to Wolf & Kline $This amount includes a late fee, partial rent
still not paid, cleaning fees, and filing fees.
Tenant is requesting her security deposit be applied
appropriatelyThe full security deposit was applied to past due rentThe
tenant still has an outstanding balance with Wolf & KlineRegards,
Wolf and Kline Property Management
*** *** ***
PO Box ***
Akron, PA ***
###-###-####

Rent increases and terminations are outlined in Section of
the tenant’s lease agreement“It is agreed and understood by both Resident and
the landlord that days written notice is required by either party to either
terminate this lease or to change the terms and conditions at the ending date
or at the end of any renewal of this lease.” The tenant was informed of the
rent increase by way of a letter which was mailed on 5/28/The rent increase
was effective 8/1/
The tenant states that she informed us of her intention to
move in October of but that is not the caseThe tenant called on 11/10/
to inform us that she would not be paying us anymore money and that she was
looking for a new place to liveAs per the lease agreement, days written
notice is required to terminate the lease. The only notice we received
from the tenant was the verbal notice on 11/10/The tenant called during the
weekend of 11/28/and left a message stating that she was moving and could no
longer afford the rentWe called the tenant back on 11/30/15, and at this time
she informed us that the unit was emptied and cleanedThe tenant did not pay
any rent for the month of November but was occupying the unit
Section of the lease states that if the resident violates
the terms of the lease a complaint may be filed without providing notice
to the resident, however, as a courtesy, we did provide notice to the
tenant. This section also states that the “resident further agrees to be
financially responsible for any and all attorney fees incurred by Agent or
Owner during the eviction process or subsequent collection process.”
Tenant mentions the replacement of a water heater and
refrigerator; but it should be noted that the tenant did not incur any costs
for these itemsThe water heater and refrigerator were replaced as part of the
*** *** program
Section of the lease refers to the security deposit and
states “the security deposit shall be held by Owner or Agent as security for
the payment of all rent and other amounts due from Resident to Owner or Agent…”
In this instance, the security deposit was applied towards past rent which was
unpaid by the tenantThe $security deposit did not fully cover the rent
which the tenant did not pay; therefore the deposit could not be used to cover
all costs

This email is a reply to the complaint filed against our company by [redacted] on January 4, 2016: Tenant states her refrigerator failed in the summer of 2015 yet
the tenant did not notify us of any issue with the refrigerator. The
refrigerator was brought to our attention on...

9/10/15 when an employee of the
[redacted] program contacted us with an update as to what improvements were
going to be made in order to save the tenant energy costs. The [redacted]
employee stated he would be looking up information on the refrigerator to see
if it qualifies for replacement. 
 
Tenant states her rent was increased without notice; however we
have record of mailing a letter informing her of the rent increase on 5/28/15.
The tenant also contacted us on 7/30/15 with a few inquiries, including when
the rent would be increasing. We contacted the tenant to respond to her
inquiries on 7/31/15 and left a message for her. Tenant was informed her rent
increase would be effective 8/1/15.  We also contacted the tenant on
10/28/15 to remind her of the rent increase since she was failing to pay the
new amount.  See the attached communication log for specifics regarding
conversations with the tenant.
We filed for eviction with the District Justice on 11/13/15 due to unpaid rent and the tenant stated she would be looking for a new place to live and not paying us any more money. On 11/30/15 the tenant notified us that the unit was empty. We were able to cancel the hearing since the tenant moved out, but the filing fees in the amount of $155.50 remain the tenant’s responsibility.
We did find an oversight on our part and charged $106.00 in
error for the carpet cleaning. After a review of the lease we found that the
tenant did not have to produce a receipt for the carpet cleaning. This amount
has been removed from the outstanding balance, making the amount currently owed
to Wolf & Kline $443.75. This amount includes a late fee, partial rent
still not paid, cleaning fees, and filing fees. 
 
Tenant is requesting her security deposit be applied
appropriately. The full security deposit was applied to past due rent. The
tenant still has an outstanding balance with Wolf & Kline.Regards,Wolf and Kline Property Management[redacted]PO Box [redacted]Akron, PA [redacted]###-###-####