Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I ordered the part over the phone and paid with my credit card and was never told that it was not a returnable part so I should be able to return it since I did not use it Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I ordered the part over the phone and paid with my credit card and was never told that it was not a returnable part so I should be able to return it since I did not use it Regards, [redacted]
Thanks for providing the complaint from Ms[redacted] .A little more background; Ms[redacted] failed to mention that they also purchased a pool in April of from us before the spa and we refunded their money deposit from the pool purchase and Likewise refunded their money from the spa purchase It seems they were in no hurry for a spa nor seems they really wanted a spa either We did refund their money as requestedThe problem arose when Ms[redacted] used a different credit card to get a refund This is bank fraud and all the delays would have been avoided had they used the proper card for a refund like they did for the Pool beforeChase bank should know better and informed Ms[redacted] that the purchase was not made on the card that she kept calling on expecting a credit to show on her account I would think she needs to address her concerns with Chase bankWe have a policy of terminating any conversations that are not in a business-like mannerWhen customer cannot act in a proper manner we will stop the interaction on the spotWorld Pay is a credit card processing company that per banking regulations held the transaction because credit cannot be issued for a transaction of different credit card accountsWe were able on Ms [redacted] behalf get the credit reversed and applied to the correct original credit card on July 21, thru World PayThey should see the credit on the correct card in 7- business daysThis all would have been avoided had Ms [redacted] used the correct credit card for a refund in the first place Thanks for your time [redacted] Pools & Spas
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I had to file the Revdex.com claim in order for them to take this item back But yes, we have since returned the item and received a full refund Regards, [redacted]
Thank you for forwarding the matter on the above complaint The customer would not be in a hardship position had they hired an authorized repair center for their spa The hiring of a non factory authorized repair centers is what can happen when they get bad information from such service providers.The part they have is what will be needed should they or another person want to get the spa in operation if the old circuit board is bad.In regards to; the statement that we do not state our policy on parts, attached is receipts that have been given to the Gdaniec’s since September of thru the years and including December 27, They all clearly state on the receipts “Parts are not Returnable”.There have been transactions though out the last seven years all stating the same.The Gdaniec’s need to focus their requests to the party that requested they purchase this part in the first place.They hired that service company or person, they should be dealing with that service company or person.We understand that this may not meet the demands for the above complaint but ask you to close the matter as stated[redacted] Wolf Pools and Spas
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below When the circuit board was ordered over the phone on 12/27/, there was No mention of the “no return “ policy and they took payment for the item at that time on the phoneMy daughter picked up the already paid for part later that dayThe board was never used and did not fit even if it would’ve been neededI expect payment in full upon return of the unused part.To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
All our receipts clearly state “Parts are not Returnable” and we have signs in the store that state that as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I ordered the part over the phone and paid with my credit card and was never told that it was not a returnable part so I should be able to return it since I did not use it Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I ordered the part over the phone and paid with my credit card and was never told that it was not a returnable part so I should be able to return it since I did not use it Regards, [redacted]
Thanks for providing the complaint from Ms[redacted] .A little more background; Ms[redacted] failed to mention that they also purchased a pool in April of from us before the spa and we refunded their money deposit from the pool purchase and Likewise refunded their money from the spa purchase It seems they were in no hurry for a spa nor seems they really wanted a spa either We did refund their money as requestedThe problem arose when Ms[redacted] used a different credit card to get a refund This is bank fraud and all the delays would have been avoided had they used the proper card for a refund like they did for the Pool beforeChase bank should know better and informed Ms[redacted] that the purchase was not made on the card that she kept calling on expecting a credit to show on her account I would think she needs to address her concerns with Chase bankWe have a policy of terminating any conversations that are not in a business-like mannerWhen customer cannot act in a proper manner we will stop the interaction on the spotWorld Pay is a credit card processing company that per banking regulations held the transaction because credit cannot be issued for a transaction of different credit card accountsWe were able on Ms [redacted] behalf get the credit reversed and applied to the correct original credit card on July 21, thru World PayThey should see the credit on the correct card in 7- business daysThis all would have been avoided had Ms [redacted] used the correct credit card for a refund in the first place Thanks for your time [redacted] Pools & Spas
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I had to file the Revdex.com claim in order for them to take this item back But yes, we have since returned the item and received a full refund Regards, [redacted]
Thank you for forwarding the matter on the above complaint The customer would not be in a hardship position had they hired an authorized repair center for their spa The hiring of a non factory authorized repair centers is what can happen when they get bad information from such service providers.The part they have is what will be needed should they or another person want to get the spa in operation if the old circuit board is bad.In regards to; the statement that we do not state our policy on parts, attached is receipts that have been given to the Gdaniec’s since September of thru the years and including December 27, They all clearly state on the receipts “Parts are not Returnable”.There have been transactions though out the last seven years all stating the same.The Gdaniec’s need to focus their requests to the party that requested they purchase this part in the first place.They hired that service company or person, they should be dealing with that service company or person.We understand that this may not meet the demands for the above complaint but ask you to close the matter as stated[redacted] Wolf Pools and Spas
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below When the circuit board was ordered over the phone on 12/27/, there was No mention of the “no return “ policy and they took payment for the item at that time on the phoneMy daughter picked up the already paid for part later that dayThe board was never used and did not fit even if it would’ve been neededI expect payment in full upon return of the unused part.To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]