Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good Morning,
I filled a complaint against Wolf’s Elite Auto back in Julywith Revdex.comThe company and I both stated our stories to Revdex.com reguarding my complaint against themI wasn’t satisfied with their side of the story and the Revdex.com sent me a message to reject it as I did I still haven’t gotten a f/u from the Revdex.com as they said they wouldI would like to take this matter to the court system but would like a f/u call first so that I can know my next moveAs I stated to the Revdex.com in July I’m not satisfied with the story that Wolf’s Elite Auto presented to them and I will take further action to get my refund back from then as they already have their vehicle! Thank You in advanced
*** *** came to the Jot several times the first being on 7-15-14, to see if she could qualify for financing a carShe was approved and came back a few times looking at vehiclesShe said she would get the documents she needed together and be back
On 7/21/she came back, found a
vehicle she liked, test drove it, decided to leave a deposit and was to pick the car up the next day She said she thought the brakes need to be checked and the tire pressure as well We checked the brakes and pressure, everything was fineThe car was taken to Delaware inspection and passed
At this time she left a deposit on her debit card, we explained that deposits are non refundable as is posted in the office and printed on her receipt She said thats fine, as that was the car she wanted and would pick it up in the morning She asked if the bumper chips could be taken care of, we set up an appt for that Friday, July 25th
On 7/22/she picked the vehicle up, doing her paper work, t-tag etcWe reconfirmed the apptfor Friday and she left
On 7/she called and said her check engine light was on, I asked if she noticed any difference in the way the car was driving, she said no, it was driving fineI explained that sometimes, when you get gas, if the cap is not tightened properly, it Will cause the light to come on, she said she had gotten gas, I told her she was bringing the car in the next daywe would check it then
She dropped the car off the next day07/25/ we checked the tire pressure sensor, replaced it and scanned the computer for the check engine light, the light was off and there were no codesWe then took the car to the body shop to have the chips fixed Later that day, the finance company called to inform me that she had called in and said she had no intention of picking the car up, she didn't want it and they explained that it would be a voluntary repo on her part and that her deposit would not be refunded, she again stated she wasn't coming back for the car
At that point everything had been checked and done and the car was fine and ready to be picked upShe called later that day and stated that she wanted to pick up a few things she left in the car as she
called the Joan company and terminated the dealI explained that I was told she wasn't coming back for the car, so it was left at our shop and they were closed as it was after 5:30p.m., but I would have the car brought to the Jot on Monday am and she could pick her things up at that time
She picked her personal items up on Monday
She has stated that she had the car checked by her mechanic and it had a code,IF IN FACT the car had a code it would have NEVER PASSED DELAWARE STATE INSPECTION and the obd readiness test, Unless the code that was generated had been properly fixed THE CAR HAS YET TO GENERATE A CHECK ENGINE LIGHT SINCE ITS RETURN
There was no valid mechanical reason for the return, as the car is fine, in running order and Delaware inspected
All her concerns were addressed and taken care of, but she decided she didn't want the car ...and called the loan company shortly after dropping the car off for her appt and didn't even address returning the car when she dropped the car off on Friday am. Her claim is totally invalid and untruthful
Should you have any further questions, feel free to contact me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good Morning,
I filled a complaint against Wolf’s Elite Auto back in Julywith Revdex.comThe company and I both stated our stories to Revdex.com reguarding my complaint against themI wasn’t satisfied with their side of the story and the Revdex.com sent me a message to reject it as I did I still haven’t gotten a f/u from the Revdex.com as they said they wouldI would like to take this matter to the court system but would like a f/u call first so that I can know my next moveAs I stated to the Revdex.com in July I’m not satisfied with the story that Wolf’s Elite Auto presented to them and I will take further action to get my refund back from then as they already have their vehicle! Thank You in advanced
*** *** came to the Jot several times the first being on 7-15-14, to see if she could qualify for financing a carShe was approved and came back a few times looking at vehiclesShe said she would get the documents she needed together and be back
On 7/21/she came back, found a
vehicle she liked, test drove it, decided to leave a deposit and was to pick the car up the next day She said she thought the brakes need to be checked and the tire pressure as well We checked the brakes and pressure, everything was fineThe car was taken to Delaware inspection and passed
At this time she left a deposit on her debit card, we explained that deposits are non refundable as is posted in the office and printed on her receipt She said thats fine, as that was the car she wanted and would pick it up in the morning She asked if the bumper chips could be taken care of, we set up an appt for that Friday, July 25th
On 7/22/she picked the vehicle up, doing her paper work, t-tag etcWe reconfirmed the apptfor Friday and she left
On 7/she called and said her check engine light was on, I asked if she noticed any difference in the way the car was driving, she said no, it was driving fineI explained that sometimes, when you get gas, if the cap is not tightened properly, it Will cause the light to come on, she said she had gotten gas, I told her she was bringing the car in the next daywe would check it then
She dropped the car off the next day07/25/ we checked the tire pressure sensor, replaced it and scanned the computer for the check engine light, the light was off and there were no codesWe then took the car to the body shop to have the chips fixed Later that day, the finance company called to inform me that she had called in and said she had no intention of picking the car up, she didn't want it and they explained that it would be a voluntary repo on her part and that her deposit would not be refunded, she again stated she wasn't coming back for the car
At that point everything had been checked and done and the car was fine and ready to be picked upShe called later that day and stated that she wanted to pick up a few things she left in the car as she
called the Joan company and terminated the dealI explained that I was told she wasn't coming back for the car, so it was left at our shop and they were closed as it was after 5:30p.m., but I would have the car brought to the Jot on Monday am and she could pick her things up at that time
She picked her personal items up on Monday
She has stated that she had the car checked by her mechanic and it had a code,IF IN FACT the car had a code it would have NEVER PASSED DELAWARE STATE INSPECTION and the obd readiness test, Unless the code that was generated had been properly fixed THE CAR HAS YET TO GENERATE A CHECK ENGINE LIGHT SINCE ITS RETURN
There was no valid mechanical reason for the return, as the car is fine, in running order and Delaware inspected
All her concerns were addressed and taken care of, but she decided she didn't want the car ...and called the loan company shortly after dropping the car off for her appt and didn't even address returning the car when she dropped the car off on Friday am. Her claim is totally invalid and untruthful
Should you have any further questions, feel free to contact me
Our response remains the same as the first request