Wolf's Tree Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We are rejecting Mr***'s letter for the following reasons First, let us clarify the accusation that this complaint is about his relationship with [redacted] 's sisterTheir relationship is none of our business and has nothing to do with his unethical and unprofessional practices with [redacted] Tree ServicesFor the record, we have many experiences with contractors updating our home of over years and it has been a much different experience working with Mr*** This is our first experience filing a complaint to the Revdex.com in hopes to prevent these unethical practices from happening to othersPlease note, that many of Mr [redacted] statements on his response are inaccurate and/or incomplete [redacted] On September 13, 2014, Mr*** gave [redacted] a verbal proposal of $to complete the job [redacted] Mr [redacted] immediately started the work on Sept13, after giving the verbal proposal to [redacted] in personUpon bringing down a small weed tree that morning, Mr [redacted] came to [redacted] expressing his anger and accusing [redacted] for not helping [redacted] was surprised by his intensity and of his accusation, since Mr [redacted] had spoken to [redacted] that morning and never requested his helpIn contrast to what Mr [redacted] wrote, [redacted] was home most of the morning and [redacted] was home the whole time since he talked to [redacted] directly about his complaintAfter that day, [redacted] called him to confirm that [redacted] would not be available to help him on the remainder of the job (to clear up dead branches and cut up the remainder bark of a small fallen tree that the city had cleared the majority of) and if Mr [redacted] needed to hire someone, he shouldThat's when Mr [redacted] said that he would hire someone and it would be a "very minimal” fee since he pays his guys $20/hr" [redacted] We requested that Mr [redacted] do the work while we were home, however, after his initial work on 9/13, he would show up when ever and without notice to finish the work He had to come back a second time to complete his job since we were not satisfied with finding many dead branches remaining on our trees, that were not cleared up per our agreementEven after Mr [redacted] said that he came back to clear the branches, we didn't see that work done, there are still two large dead branches that were not removed and have been a safety concern for our little onesOur concern of these two large branches was made clear to Mr [redacted] when we asked him to come back The last day, Mr [redacted] worked on our property, [redacted] returned home when he was grinding the stump of the small weed tree [redacted] parked right next to his truck on our driveway so it was obvious that [redacted] had returned homeHowever, Mr [redacted] left without saying a word to [redacted] and did not initiate a walk through to confirm completion of the whole job [redacted] We also asked Mr [redacted] to complete the job before the falling of the leaves so that he could clearly see what branches were dead Mr [redacted] said that he could tell the difference even with no leaves on the branchesMr [redacted] didn't return to complete the job until late fall, after the falling of the leavesHad we been home, we could have pointed out the branches that were a concern since we were familiar with them [redacted] The reason Mr [redacted] came back multiple times was because he choose to leave before completing the work on 9/when we were homeInstead he would come back months later when we weren't homeThe only way we knew he worked on our property was by his call to saying that he was there, though it was not obviousExcept for the last day, when [redacted] drove home to find him grinding the stump alone with no other hired workerAnd [redacted] did notice that he had a hard time using his grinder and struggled with fixing it for quite a while [redacted] On 9/13, after taking down a weed tree which was only part of the job, he asked for $cash and said that if we paid cash, he would not charge us more then the $for the jobSo [redacted] paid him $cash that dayWe have asked for a receipt of the $paid in cash repeatedly and he's never responded to us - the only acknowledgment of paying him that money is via his written response to the Revdex.comInstead he sent us an invoice dated 11/(attached to his response) indicating that we still owed him that money plus $more [redacted] As our letter to Mr [redacted] (attached to his response) indicates that we would be happy to pay the balance of $upon receipt of the $cash paid to himSince we now have that in writing for the first time as indicated on his response letter to Revdex.com, we will stand by our word and send him a check of $which pays in full based on our verbal agreementThis would make it a total of $for the whole project including the additional work of grinding the 20" stump at $2/inch and for the extra help that we never saw at $20/hr for a little over hours of work*Please note that Mr [redacted] failed to send you the original invoice sent to us and dated October 29th (attached)Upon receiving this invoice, we noticed that it didn't include the $cash that we paid him on 9/So we wondered if he had overlooked that payment which would bring the total of $down to $203.65? That's when [redacted] immediately called him for clarification to take care of the invoice ***'s question for clarification, prompted Mr [redacted] to react in a very rude and belligerent mannerMr [redacted] stated his reasons for his up-charge were that, "we make more money than he does and that he worked hard"He also threaten us by saying if we didn't pay it, he would take us to courtThese reasons are not acceptable for up-charging a customer after the work has been done and without noticeIn fact, it's an unethical practice and Mr [redacted] needs to know that he can not handle business in this manner [redacted] So two weeks after ***'s call to clarify the Oct invoice, is when Mr [redacted] sent us those two other invoices dated 11/( attached to his response), that still didn't indicate our payment of $cashInstead, Mr [redacted] charged us another $for taxes (per his invoice) - going against his word, that he would not charge us more if we paid in cashSo the second invoice of $which includes the unauthorized up-charge of plus the $(extra charge for first cash payment) = $total of unauthorized up-chargeTo conclude, Mr [redacted] is fighting for his up-charge of $which was not approved by us Nor do we agree on the reasons given for the up-chargeThis is unethical practice that is unacceptable and should not be toleratedWe have learned our lesson to always demand a written proposal and get references before allowing a contractor to proceed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Our final payment of $has been made via mailThis finalizes our financial verbal agreement for work that wasn't completedAny Additional monies that Mr [redacted] is seeking to collect has nothing to do with work rendered but because he feels entitled due to working hard and because we make more money as he saidWe are prepared to file a counters suit and have in writing that two large died branches were missed that were unsafe Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our final payment of $has been made via mailThis finalizes our financial verbal agreement for work that wasn't completedAny Additional monies that Mr *** is seeking to collect has nothing to do with work rendered but because he feels entitled due to working hard and because we make more money as he saidWe are prepared to file a counters suit and have in writing that two large died branches were missed that were unsafe
Regards,
*** *** *** ***

First I would like to thank you for reaching out to me on
this complaintI would like to open by explaining to you that this customer is
not a strangerThis is my ex-fiance’s sisterAs I have no proof of this, only
an inclination that this may be related to why this
“customer” is filing this
complaint and I wanted to make sure that the Revdex.com knows the connection
Next I would like to say that in the years I have been in
business that I have never had an unsatisfied customerI always do a
walkthrough at the end to ensure everything the customer expected was completed
, as I did with Mr *** I was at the customer’s residence times total,
twice to speak with them on what they wanted done, and three times to do that
work
The bid that was given to them was with the understanding
that Mr *** was going to be assisting in the jobThat being said, after
the first day I was there, I found that he was not going to be working(I did
go to the door to see if he could assist when I needed him and they were gone)
I had a conversation with *** *** explaining that someone to assist is
needed and she approved the laborer I brought for that assistance*** *** mentioned in her complaint that she didn’t see the worker, however
that was because she was not home the day he assistedAlso during the work,
additional work was requested/added and approved by the customer
I will enclose the copies of itemized bills, pictures of the
trees that had been worked on and a letter that *** *** had sent meI
am in the process of finding out what steps next to takeA Lien on their home
or small claims I am told are my optionsI will be doing some research and
contacting my lawyer to see what he suggests
Invoice Total $
Invoice Total $
Total $
Customer
paid $-
Total amount still
due $467.65
If you have
any questions or would like to speak with me please call me at *** I
do not want this incident to reflect poorly on my businessI take pride in the
work I do and price fairlyI will definitely be willing to share with the Revdex.com
the outcome of this caseI’m hoping that court is not necessary but certainly
am willing to do so if needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are rejecting Mr***'s letter for the following reasons.
First, let us clarify the accusation that this complaint is about his relationship with *** ***'s sisterTheir relationship is none of our business and has nothing to do with his unethical and unprofessional practices with *** Tree ServicesFor the record, we have many experiences with contractors updating our home of over years and it has been a much different experience working with Mr*** This is our first experience filing a complaint to the Revdex.com in hopes to prevent these unethical practices from happening to othersPlease note, that many of Mr*** statements on his response are inaccurate and/or incomplete.
* On September 13, 2014, Mr*** gave *** *** a verbal proposal of $to complete the job* Mr*** immediately started the work on Sept13, after giving the verbal proposal to *** in personUpon bringing down a small weed tree that morning, Mr*** came to *** expressing his anger and accusing *** for not helping*** was surprised by his intensity and of his accusation, since Mr*** had spoken to *** that morning and never requested his helpIn contrast to what Mr*** wrote, *** was home most of the morning and *** was home the whole time since he talked to *** directly about his complaintAfter that day, *** called him to confirm that *** would not be available to help him on the remainder of the job (to clear up dead branches and cut up the remainder bark of a small fallen tree that the city had cleared the majority of) and if Mr*** needed to hire someone, he shouldThat's when Mr*** said that he would hire someone and it would be a "very minimal” fee since he pays his guys $20/hr".
* We requested that Mr*** do the work while we were home, however, after his initial work on 9/13, he would show up when ever and without notice to finish the work He had to come back a second time to complete his job since we were not satisfied with finding many dead branches remaining on our trees, that were not cleared up per our agreementEven after Mr*** said that he came back to clear the branches, we didn't see that work done, there are still two large dead branches that were not removed and have been a safety concern for our little onesOur concern of these two large branches was made clear to Mr*** when we asked him to come back The last day, Mr*** worked on our property, *** returned home when he was grinding the stump of the small weed tree*** parked right next to his truck on our driveway so it was obvious that *** had returned homeHowever, Mr*** left without saying a word to *** and did not initiate a walk through to confirm completion of the whole job* We also asked Mr*** to complete the job before the falling of the leaves so that he could clearly see what branches were dead Mr*** said that he could tell the difference even with no leaves on the branchesMr*** didn't return to complete the job until late fall, after the falling of the leavesHad we been home, we could have pointed out the branches that were a concern since we were familiar with them* The reason Mr*** came back multiple times was because he choose to leave before completing the work on 9/when we were homeInstead he would come back months later when we weren't homeThe only way we knew he worked on our property was by his call to saying that he was there, though it was not obviousExcept for the last day, when *** drove home to find him grinding the stump alone with no other hired workerAnd *** did notice that he had a hard time using his grinder and struggled with fixing it for quite a while.
* On 9/13, after taking down a weed tree which was only part of the job, he asked for $cash and said that if we paid cash, he would not charge us more then the $for the jobSo *** paid him $cash that dayWe have asked for a receipt of the $paid in cash repeatedly and he's never responded to us - the only acknowledgment of paying him that money is via his written response to the Revdex.comInstead he sent us an invoice dated 11/(attached to his response) indicating that we still owed him that money plus $more* As our letter to Mr*** (attached to his response) indicates that we would be happy to pay the balance of $upon receipt of the $cash paid to himSince we now have that in writing for the first time as indicated on his response letter to Revdex.com, we will stand by our word and send him a check of $which pays in full based on our verbal agreementThis would make it a total of $for the whole project including the additional work of grinding the 20" stump at $2/inch and for the extra help that we never saw at $20/hr for a little over hours of work*Please note that Mr*** failed to send you the original invoice sent to us and dated October 29th (attached)Upon receiving this invoice, we noticed that it didn't include the $cash that we paid him on 9/So we wondered if he had overlooked that payment which would bring the total of $down to $203.65? That's when *** immediately called him for clarification to take care of the invoice ***'s question for clarification, prompted Mr*** to react in a very rude and belligerent mannerMr*** stated his reasons for his up-charge were that, "we make more money than he does and that he worked hard"He also threaten us by saying if we didn't pay it, he would take us to courtThese reasons are not acceptable for up-charging a customer after the work has been done and without noticeIn fact, it's an unethical practice and Mr*** needs to know that he can not handle business in this manner.
* So two weeks after ***'s call to clarify the Oct invoice, is when Mr*** sent us those two other invoices dated 11/( attached to his response), that still didn't indicate our payment of $cashInstead, Mr*** charged us another $for taxes (per his invoice) - going against his word, that he would not charge us more if we paid in cashSo the second invoice of $which includes the unauthorized up-charge of plus the $(extra charge for first cash payment) = $total of unauthorized up-chargeTo conclude, Mr*** is fighting for his up-charge of $which was not approved by us Nor do we agree on the reasons given for the up-chargeThis is unethical practice that is unacceptable and should not be toleratedWe have learned our lesson to always demand a written proposal and get references before allowing a contractor to proceed.
Regards,
*** * *** ***

We have addressed this complaint the best we can ,Total amount still due is $