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Wolf's Tree Service Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
We are rejecting Mr. [redacted]'s letter for the following reasons. 
First, let us clarify the accusation that this complaint is about his relationship with [redacted]'s sister. Their relationship is none of our business and has nothing to do with his unethical and unprofessional practices with [redacted] Tree Services.
For the record, we have many experiences with contractors updating our home of over 20 years and it has been a much different experience working with Mr. [redacted].  This is our first experience filing a complaint to the Revdex.com in hopes to prevent these unethical practices from happening to others..
Please note, that many of Mr. [redacted] statements on his response are inaccurate and/or incomplete. 
* On September 13, 2014, Mr. [redacted] gave [redacted] a verbal proposal of $400 to complete the job.
* Mr. [redacted] immediately started the work on Sept. 13, after giving the verbal proposal to [redacted] in person. Upon bringing down a small weed tree that morning, Mr. [redacted] came to [redacted] expressing his anger and accusing [redacted] for not helping. [redacted] was surprised by his intensity and of his accusation, since Mr. [redacted] had spoken to [redacted] that morning and never requested his help. In contrast to what Mr. [redacted] wrote, [redacted] was home most of the morning and [redacted] was home the whole time since he talked to [redacted] directly about his complaint. After that day, [redacted] called him to confirm that [redacted] would not be available to help him on the remainder of the job (to clear up dead branches and cut up the remainder bark of a small fallen tree that the city had cleared the majority of) and if Mr. [redacted] needed to hire someone, he should. That's when Mr. [redacted] said that he would hire someone and it would be a "very minimal” fee since he pays his guys $20/hr". 
* We requested that Mr. [redacted] do the work while we were home, however, after his initial work on 9/13, he would show up when ever and without notice to finish the work.  He had to come back a second time to complete his job since we were not satisfied with finding many dead branches remaining on our trees, that were not cleared up per our agreement. Even after Mr. [redacted] said that he came back to clear the branches, we didn't see that work done, there are still two large dead branches that were not removed and have been a safety concern for our little ones. Our concern of these two large branches was made clear to Mr. [redacted] when we asked him to come back.  The last day, Mr. [redacted] worked on our property, [redacted] returned home when he was grinding the stump of the small weed tree. [redacted] parked right next to his truck on our driveway so it was obvious that [redacted] had returned home. However, Mr. [redacted] left without saying a word to [redacted] and did not initiate a walk through to confirm completion of the whole job.
* We also asked Mr. [redacted] to complete the job before the falling of the leaves so that he could clearly see what branches were dead.  Mr. [redacted] said that he could tell the difference even with no leaves on the branches. Mr. [redacted] didn't return to complete the job until late fall, after the falling of the leaves. Had we been home, we could have pointed out the branches that were a concern since we were familiar with them.
* The reason Mr. [redacted] came back multiple times was because he choose to leave before completing the work on 9/13 when we were home. Instead he would come back months later when we weren't home. The only way we knew he worked on our property was by his call to saying that he was there, though it was not obvious. Except for the last day, when [redacted] drove home to find him grinding the stump alone with no other hired worker. And [redacted] did notice that he had a hard time using his grinder and struggled with fixing it for quite a while. 
* On 9/13, after taking down a weed tree which was only part of the job, he asked for $250 cash and said that if we paid cash, he would not charge us more then the $400 for the job. So [redacted] paid him $250 cash that day. We have asked for a receipt of the $250 paid in cash repeatedly and he's never responded to us - the only acknowledgment of paying him that money is via his written response to the Revdex.com. Instead he sent us an invoice dated 11/22 (attached to his response) indicating that we still owed him that money plus $14 more.
* As our letter to Mr. [redacted] (attached to his response) indicates that we would be happy to pay the balance of $250 upon receipt of the $250 cash paid to him. Since we now have that in writing for the first time as indicated on his response letter to Revdex.com, we will stand by our word and send him a check of $250 which pays in full based on our verbal agreement. This would make it a total of $500 for the whole project including the additional work of grinding the 20" stump at $2/inch and for the extra help that we never saw at $20/hr for a little over 2 hours of work.
*Please note that Mr. [redacted] failed to send you the original invoice sent to us and dated October 29th (attached). Upon receiving this invoice, we noticed that it didn't include the $250 cash that we paid him on 9/13. So we wondered if he had overlooked that payment which would bring the total of $453.65 down to $203.65?  That's when [redacted] immediately called him for clarification to take care of the invoice.  [redacted]'s question for clarification, prompted Mr. [redacted] to react in a very rude and belligerent manner. Mr. [redacted] stated his reasons for his up-charge were that, "we make more money than he does and that he worked hard". He also threaten us by saying if we didn't pay it, he would take us to court. These reasons are not acceptable for up-charging a customer after the work has been done and without notice. In fact, it's an unethical practice and Mr. [redacted] needs to know that he can not handle business in this manner. 
* So two weeks after [redacted]'s call to clarify the Oct 29 invoice, is when Mr. [redacted] sent us those two other invoices dated 11/22 ( attached to his response), that still didn't indicate our payment of $250 cash. Instead, Mr. [redacted] charged us another $14 for taxes (per his invoice) - going against his word, that he would not charge us more if we paid in cash. So the second invoice of $453.65 which includes the unauthorized up-charge of 203.65 plus the $14 (extra charge for first cash payment) = $217.65 total of unauthorized up-charge.
To conclude, Mr. [redacted] is fighting for his up-charge of $217.65 which was not approved by us.  Nor do we agree on the reasons given for the up-charge. This is unethical practice that is unacceptable and should not be tolerated. We have learned our lesson to always demand a written proposal and get references before allowing a contractor to proceed. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Our final payment of $250.00 has been made via mail. This finalizes our financial verbal agreement for work that wasn't completed. Any Additional monies that Mr [redacted] is seeking to collect has nothing to do with work rendered but because he feels entitled due to working hard and because we make more money as he said. We are prepared to file a  counters suit and have in writing that two large died branches were missed that were unsafe.
Regards,
[redacted]

Review: The owner charged us $203.65 more then what we agreed on verbally and for services that were not completed to our satisfaction. This up-charge was without warning or approval on our part and without any explanation of additional services. In fact, when asked about the up-charge via phone, the owner responded in a rude manner as such "because I worked hard, you make more money than I do, pay up or I'll take you to court. And hung up!

In addition to this, we had paid him $250 cash after the first part of services and never received a receipt for it. He indicated that if we paid cash, he would not have to charge us more. However, after he sent us his final invoice with the upcharge of $203.65 without any indicating our paid amount of $250.00. I then asked him for a receipt of that cash payment. Instead of sending us a receipt for the cash payment of $250.00, he sent us another invoice for $250.00 plus $14 for taxes. So now he is charging $250 that was already paid for plus $14 taxes when we made an agreed for cash to reduce the amount. So not only is he going back on his word by charging us more, but he is fraudently charging us $250 for the same services that was paid in full with cash.

We have asked the the owner to send us a receipt for the cash paid of $250 (3 times now in certified mail and via text and he has confirmed receiving the text) and in return we would be happy to pay for the remainder amount that was agreed on and that is another $250.

Below explains the breakdown of services and the amount of money that was agreed on:

Your original quote - $400 (to take down one small tree and clean up branches.)

Our downpayment - ($250) ( paid in cash per your request)

Remaining balance - $150

+ Plus stump - $50 (you quoted us $2 an inch of which was about 20"in diameter thus would be $40 but willing to pay an extra $10 since you had problems with your machine and took a while to do)

+ Extra minimal cost - $50 - (we agreed to pay you for an extra guy of which we never saw. You emphasized clearly that it would be a very minimal up-charge of which we considered to be $50. So willing to pay even though we never saw the extra guy .)

= Total remaining balance is $250 (Will pay immediately after receiving a receipt for the $250 cash paid to you for these services in Sept/Oct 2014. Text was sent to you on 11/1 asking for a receipt for this paid money. Please send asap.)

The owner agreed on doing these services for the specified amount of money mentioned above. If he needed extra help, as a business man, he needs to have that available to him, not accuse his customers for not helping him out when he never asked for help in the first place. We don't want to write up bad reports/reviews online since that could damage his business reputation long term - all we ask is that he forward a receipt indicating that $250 IS PAID IN FULL; then we will pay the remainder we agreed and call it an adventure!

Please help in remediating this issue as it's in his best interest to do so - going to court will cost him more with courts costs plus filing when he looses.

Thank you!Desired Settlement: we ask is that he forward a receipt indicating that $250 IS PAID IN FULL; to rewrite his last invoice indication that we owe him what we agreed on - the remainder of $250.00. And we will pay the remainder $250 in full immediately and call it an adventure!

Business

Response:

First I would like to thank you for reaching out to me on

this complaint. I would like to open by explaining to you that this customer is

not a stranger. This is my ex-fiance’s sister. As I have no proof of this, only

an inclination that this may be related to why this “customer” is filing this

complaint and I wanted to make sure that the Revdex.com knows the connection.

Next I would like to say that in the 15 years I have been in

business that I have never had an unsatisfied customer. I always do a

walkthrough at the end to ensure everything the customer expected was completed

, as I did with Mr [redacted] I was at the customer’s residence 5 times total,

twice to speak with them on what they wanted done, and three times to do that

work.

The bid that was given to them was with the understanding

that Mr [redacted] was going to be assisting in the job. That being said, after

the first day I was there, I found that he was not going to be working. (I did

go to the door to see if he could assist when I needed him and they were gone)

I had a conversation with [redacted] explaining that someone to assist is

needed and she approved the laborer I brought for that assistance. [redacted] mentioned in her complaint that she didn’t see the worker, however

that was because she was not home the day he assisted. Also during the work,

additional work was requested/added and approved by the customer.

I will enclose the copies of itemized bills, pictures of the

trees that had been worked on and a letter that [redacted] had sent me. I

am in the process of finding out what steps next to take. A Lien on their home

or small claims I am told are my options. I will be doing some research and

contacting my lawyer to see what he suggests.

Invoice 382166 Total $264.00

Invoice 382161 Total $453.65

Total $717.65

Customer

paid $-250.00

Total amount still

due $467.65

If you have

any questions or would like to speak with me please call me at [redacted] I

do not want this incident to reflect poorly on my business. I take pride in the

work I do and price fairly. I will definitely be willing to share with the Revdex.com

the outcome of this case. I’m hoping that court is not necessary but certainly

am willing to do so if needed.

Consumer

Response:

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Description: Tree Service

Address: 82 W 11th St, Fond du Lac, Wisconsin, United States, 54935

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