In response to the Consumer: We did not work on the bathtubThe bathtub that she has mentioned is a Jacuzzi tubIt is standard for Jacuzzi tubs to be hard wiredThis tub, however, has an extension cord ran through the ceiling and into a socket in the garageIt is not properly wired, it has a plug on itWhile we were there working, the tub was never "plugged in"We can only assume that it hasn't been plugged back in by the homeownerWe did not charge to plug the tub back in for herAs far as the rooms that are not finished We agree with the consumers statementHowever, we did not charge to finish the work that was left to be completedThe insurance company paid for the base trim to be replacedThe consumer had dark stained base trim in her home, she decided that she wanted to go back with a more modern white base trimShe told our production manager that she wanted to have the walls repainted in some rooms (at her own expenseThis was NOT covered by the insurance claim) She requested that the new trim not be put down yet, she wanted to hire the painter that had been out to work at the house, to paint the walls first and then install her new trimWhich is a logical decision on her partWe agreed to remove the charges from our final bill for the new trim and she agreed that she would call the painter when she was ready for him to come back and paint the walls and install the trimShe even went as far to tell us that she wanted to wait until she got her tax return backWe spoke with the painter, as of 2/21/17, he has not heard from her again to finish up the workHe said that the last conversation that he had with her, she was going to wait to have the extra work done, when she got her tax return backAgain, we agree with her statement that the work in not complete, however, she requested that she be the one to take care of scheduling the rest of the work to be completedWe WILL NOT allow any credits to her billShe was paid by her insurance company, who approved all of the chargesShe is responsible for paying us 100% of the final bill that she received
Complaint: [redacted] I am rejecting this response because: I have not heard from anyone in over a monthThe work is awfulThe bathtub is not working and rooms are unfinished I would like to sever ties and not owe you anything Sincerely, [redacted]
In response to the Consumer: We did not work on the bathtubThe bathtub that she has mentioned is a Jacuzzi tubIt is standard for Jacuzzi tubs to be hard wiredThis tub, however, has an extension cord ran through the ceiling and into a socket in the garageIt is not properly wired, it has a plug on itWhile we were there working, the tub was never "plugged in"We can only assume that it hasn't been plugged back in by the homeownerWe did not charge to plug the tub back in for herAs far as the rooms that are not finished We agree with the consumers statementHowever, we did not charge to finish the work that was left to be completedThe insurance company paid for the base trim to be replacedThe consumer had dark stained base trim in her home, she decided that she wanted to go back with a more modern white base trimShe told our production manager that she wanted to have the walls repainted in some rooms (at her own expenseThis was NOT covered by the insurance claim) She requested that the new trim not be put down yet, she wanted to hire the painter that had been out to work at the house, to paint the walls first and then install her new trimWhich is a logical decision on her partWe agreed to remove the charges from our final bill for the new trim and she agreed that she would call the painter when she was ready for him to come back and paint the walls and install the trimShe even went as far to tell us that she wanted to wait until she got her tax return backWe spoke with the painter, as of 2/21/17, he has not heard from her again to finish up the workHe said that the last conversation that he had with her, she was going to wait to have the extra work done, when she got her tax return backAgain, we agree with her statement that the work in not complete, however, she requested that she be the one to take care of scheduling the rest of the work to be completedWe WILL NOT allow any credits to her billShe was paid by her insurance company, who approved all of the chargesShe is responsible for paying us 100% of the final bill that she received
Complaint: [redacted] I am rejecting this response because: I have not heard from anyone in over a monthThe work is awfulThe bathtub is not working and rooms are unfinished I would like to sever ties and not owe you anything Sincerely, [redacted]