Wolferman's Inc

Dear Mr***,
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We were very dismayed to learn of the this frustrating issue and thank you for the opportunity to rectify it.? We do again apologize for our error on your order and hope that your gift was still received with the sentiments it meant to convey
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Your satisfaction
is of paramount importance to us
?
Harry and David
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? ? ? ? Dear Mr***, ? Thank you for contacting our office regarding your recent experience with your order with Wolferman’sWe regret your circumstances prompted your letter to the Revdex.com ? We
sincerely apologize that you weren’t able to enjoy the muffin tongs with your gift as advertised.? These gifts were set up with limited quantity and are subject to availability.? Your order was sent out without tongs in results of the tongs being sold out and we do sincerely apologize.? A replacement of our Muffin Master is in route due to arrive by 12/29/and a partial refund was issued as requested? Mr***, we value you as a customer and appreciate the opportunity to make amends with a resolution? Sincerely, ? Executive Services Harry and David SPacific Hwy Medford, OrTell us why here

[redacted]     Dear Mr. [redacted]: We would like to apologize again for your recent experience with your order. Thank you for allowing us to resolve your issue with the poor quality of some of your...

fruit. Thank you for our conversation we had and letting us resolve this for you with a replacement. Our guarantee has always been “You and those who receive your gifts must be delighted, or we’ll make it right with either an appropriate replacement of a full refund – whichever you prefer”. We regret the inconvenience you have experienced and sincerely appreciate your patience and understanding.   Thank you for the opportunity to restore your confidence in Harry and David. Best wishes,  Harry and David

Dear Mr. [redacted],
 
We were very dismayed to learn of the this frustrating issue and thank you for the opportunity to rectify it.  We do again apologize for our error on your order and hope that your gift was still received with the sentiments it meant to convey.
 
Your satisfaction...

is of paramount importance to us.
 
Harry and David

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is some what satisfactory to me.
I spoke with more than 7 employees over the four day period before Christmas.  Each employee outright lied and suggested the package would arrive on time.  On Christmas Day I received an email stating package would NOT arrive and they were simply willing to send letter of apology.
Thru determination I was reasonably compensated but it will NEVER provide restitution for embarrassment.   I will never shop them or their subsidiaries in future.
Sincerely, [redacted]