Wolley Movers, Inc.

To Whom it may concern, We moved Mr*** on November 29thWe made trips due to huge amount of stuff We made two trips with a 26' truck which holds a bedroom apartment Once we made the first trip we were requested to make another which we had no problem since we were on the
clock There was no issue or complains from Mr*** during the move and I don't know why complain was filed month later from the son or the grand son. One of the worker did take a pop which was wrong and I do apologize from him Usually all the customer offer water or drinks as a ***esy but again no excuse for my worker to help himself. No one had asked for the tips even though it is customary for mover to received tips Eric who was the driver said if you like our work tips are excepted So it was maybe taken in a wrong way from Mr*** By the way no one stole anything and if Mr*** feels someone stole a single thing I would ask him to file a *** report since it is a crime

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
WE MOVED MRS. [redacted] AND EVERYTHING WAS FINE. AFTER THE MOVE WAS COMPLETED SHE SIGNED OFF ON THE CONTRACT WHICH STATES THAT EVERYTHING WAS...

RECEIVED AND IN GOOD CONDITION. SHE CALLED (I BELIEVE) ONE WEEK AFTER HER MOVE AND COMPLAINED THAT HER MEDICATION BOX WAS LEFT IN THE ELEVATOR BY THE MOVERS WHICH SHE DISCOVER LATER BUT FOUND IT. MY MOVERS SAID NOTHING WAS LEFT BEHIND AFTER THE MOVE. OUR POLICY IS TO DOUBLE CHECK FOR ANY CUSTOMER BELONGINGS LEFT IN THE TRUCK, HALWAY, ELEVATORS AND ECT...MY MOVERS ARE VERY RESPONSIBLE PEOPLE AND WOULD NEVER LEAVE ANYTHING BEHING.
ANYWAY, WHEN SHE CALLED SHE ASK FOR SOME OF THE MONEY BACK BECAUSE SHE CLAIMED THE TROUBLE SHE HAD TO GO THROUGH WITH THAT MEDICATION BOX LEFT IN THE ELEVATOR. AGAIN, WE DIDN'T LEAVE ANYTHING IN THE ELEVATOR SO SHE IS LOOKING TO GET SOME MONEY FOR FREE.
ALSO EACH TIME SHE CALLED SHE NEVER MENTION ANY DAMAGES TO ANY OF HER ITEMS. SO, NOW SHE CAME WITH NEW STORY OF DAMAGES TO HER FURNITURE WHICH WAS NEVER MENTION BEFORE. WE DON'T GIVE OUT FREE MONEY FOR NO REASON.
SHE ALSO HAVE ASK FOR $300 REFUND FOR THE TROUBLES SHE FACED FOR THE MEDICATION BOX WHICH IS UNHEARD OFF. SHE THREAT US TO EITHER PAY $300 OR SHE WILL TAKE US TO COURT. WE HAVE HER SIGNATURE THAT STATES THAT ALL HER BELONGINGS ARE RECEIVED AND IN GOOD CONDITION. WE DON'T GIVE OUT FREE MONEY TO SOMEONE JUST BECAUSE THEY GIVE US THREATS. WE LIKE TO DO THE RIGHT THINK AND BE FAIR TO BOTH PARTIES.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They claim my signature stated all was received. I found the two boxes in the other building after they left. I founds the two unpacked cabinets after they left. He fails to address the quote given versus what was charged, nor the 15 rolls of tape I was charged for.
The drawers broke after they left the next day when I went to use them. I attempted to reach the owner for three weeks consistently leaving messages without his response. I finally drafted a letter, waited 8 more days then called him again. Again, he didn't come to assess the damage, n
Final Business Response /* (4000, 9, 2015/07/23) */
She is coming with new stories and claimes when was never mention before. Once the move was completed she inspected her items and signed the contract which states " all the items are received in good condition". I can send you a signed contract if you like with her signature. These new allegation are false and untrue. I like to stick to the truth and official contract. Her first original claim was that we charged her for the tape that was not used. Even though it's is not true but I offered her to refund the whole amount for the tape. And I am more than fair to her and will stand with my decision.
Final Consumer Response /* (4200, 11, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person Writing the response accuses me of new allegations. He clearly never read the letter I took the time to write as he refused my calls. My letter listed all damages, the two boxes left in the previous building, as well as the trail of jewelry, and the cabinets that were never packed and the tape rolls not completely used and they took out of my boxes. I was never offered a refund for the tape or anything else. He said it was not possible, nor did he offer a damage assessment, nothing.