Wolstein Center

It is my understanding that you have been contacted by our Box Office Manager and the issue has been resolved,

We have contacted this customer. When calling the call center sometimes we do not receive those messages or updates immediately, however since then the customer has been contacted and she will be receiving a full refund on the tickets purchased for the kids. Since the event is already closed we will...

have to issue a check to the customer which requires a w9 form so as soon as receive that the refund will be processed. I again apologize for any issues. Thank you...

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Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Closed complaint as resolved, as confirmed by consumer, the business is granting her refund, as requested.