Wolverine Plumbing LLC

The process of finding a leak is a very specialized service Leak Squad prides itself in finding even the most difficult leaksThe use of sonar picks up the sound waves the break in a plumbing line will make during the testingAs anyone knows sounds waves will take the path of least resistance In a rare case the mark of a break can be off as we are marking the sound waves that are given during testingWe allow our technicians two additional attempts to locate a breakThese rare cases are considered to be the most difficult leaksWe always come back at no additional cost and continue the leak detectionIn this particular case, we were off with the marking of the break in the plumbing line to the poolWe have reached out to this customer indicating we would not only come out for no additional cost to continue testing, we would take care of all concrete work to the original hole he has openedFurthermore it is very possible the break is very close to the opened hole and within our 2-foot radiusWe stand behind our work and we are completely willing to continue testing and have made every attempt to satisfy this customerHowever without being allowed to continue to test we can not come to a resolution to this problem

At
first glance, the offer that Leak Squad made to resolve this issue sounds
reasonable: “we would take care of all concrete work to the original hole he
has opened”. After numerous emails with
Leak Squad, I have learned to be skeptical: They imply that they are going to
do one thing, what you actually get is substantially less. I
specifically asked if they were just going to fill the hole with concrete, or
if they were going to repair the Kool Deck and paint the deck surface. I also asked if they would they take
responsibility for the repairs to the pool deck if they misidentified the
location of the leak a second time, or a third time.They
only intend to fill the existing hole with concrete. This is a very small part of the cost of
repairing the pool deck. This is like someone
running into your car, and then offering to pound out the dent. Who is going to take care of the body work
and paint? Not Leak Squad. They also did not offer to take responsibility
if they misidentified the source of the leak, a second time or a third time So if I allow them to attempt to find the leak a second or third time, I could wind up with three holes in my pool deck that I would have to pay to have repaired.Once
again, I only asked Leak Squad to get me back to where I was before their
technician misidentified the source of the leak. They continue to refuse to do so. Therefore, I find their offer to be
unsatisfactory

The process of finding a leak is a very specialized service.
Leak Squad prides itself in finding even the most difficult leaks. The use of
sonar picks up the sound waves the break in a plumbing line will make during
the testing. As anyone knows sounds waves will take the path of least...

resistance.
In a rare case the mark of a break can be off as we are marking the sound waves
that are given during testing. We allow our technicians two additional attempts
to locate a break. These rare cases are considered to be the most difficult
leaks. We always come back at no additional cost and continue the leak
detection. In this particular case, we were off with the marking of the
break in the plumbing line to the pool. We have reached out to this customer
indicating we would not only come out for no additional cost to continue testing,
we would take care of all concrete work to the original hole he has opened. Furthermore
it is very possible the break is very close to the opened hole and within our 2-3 foot radius. We stand behind our work and we are completely willing to
continue testing and have made every attempt to satisfy this customer. However without being allowed to continue to test we can not come to a resolution to this problem.