Wolverine Transportation Logisits LLC

Complaint: ***
I am rejecting this response because: It's obvious to me Mr*** is not going to show responsibility, and or admit he is an undependable and inconsiderate business manHis statements of the account are false, plus I have a signed receipt from him of damage he has caused to my motorcyclealso, the claim that my insurance company intends not to pursue reimbursement from his insurance provider is also falseMr*** plays the good guy, bad guy roleTo my wife and myself he was rude and ignorant, when the police officer was at my residence, he was a political angel
Regards,
*** ***

This complaint is a distortion of the facts and slanderous. I will address the three points Mr. [redacted] made.  This client was informed PRIOR to pick up that the shipment that his estimated timeline was delayed.  HE decided to keep his booking.  During transport the client was...

emailed, called and updated regarding delivery.  [redacted] was not roaming he country going to personal auctions.  Clients hire us to purchase bikes and pick up at auctions routinely and Mr. [redacted] was aware that the trailer would be filled with other bikes besides his own. We coordinated with him by phone and email 24-48 hours prior to arriving and through the time that his shipment was in transit.  At no time was he under the impression that his bike was missing nor was he ever able to produce any type of report.  At delivery Mr. [redacted] was hostile regarding his late bike shipment and proceeded to throw a tantrum and swear, insult and threaten. Our company called the police to ensure a safe delivery after Mr.[redacted] pushed the driver ([redacted]), threw a bucket of water on him and then instructed his wife to bring his gun to “shoot” the driver.  All over a late bike delivery, which he was made aware of ahead of time. Our company had to call the police to keep the situation professional and for help dealing with this unstable individual.   The police case number is in the attached pictures along with the officer’s card.  Once  police arrived the client was given time to fully inspect the bike and sign the Bill of Lading.  At pick up the condition and flaws were notated on the BOL and preexsiting damages were signed for at the pick up point by the client.  At delivery the client FULLY inspected the bike and signed off no damages.  This information was given to his insurance company and they decided not to file a claim against our insurance as we are not liable for pre-existing damage or damage caused  by Mr. [redacted]s. For all the reasons above we will not be issuing any refunds or making any further contact with this unstable individual.