Wolverine Worldwide

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company DELIBERATELY gave me the run around with thisI gave them so many chances to take responsibility and remedy the situation AS THEY PROMISED THEY WOULD They NEVER called me as they claimed to The shoes they sent me ripped after wear They need to refund this money immediately This has been going on for months or so with them claiming they would fix the issue Regards, [redacted] ***

The Merrell Consumer Relations Team has had multiple contacts with the consumer, [redacted] ***During his first contact on 3/1/17, we sent him a form asking for information so that we could set up a file and have his footwear sent in and replacedThe consumer responded but refused to give his physical addressWe have requested this information again on 3/2/17, 3/3/17, and 3/4/without successWe do not currently offer a prepaid label option to have the footwear returned to our offices for inspectionOur current process is as follows: The consumer provides information regarding the footwear and their contact information (name, address, phone number, email address) so that a file can be set up The information is reviewed and a determination is made as to whether the footwear can be covered under warranty If approved, a return authorization is provided to the consumerThe consumer is responsible for the cost of shipping the footwear in Once received, the product is inspected and, if defective, replaced A replacement pair of the same size/style is sent to the consumerIf the same style is not available, a replacement product in the same price range is substituted (from a list of options provided by the consumer) We will not be able to provide the consumer with shipping speed; we can certainly provide an estimate of delivery, but this can vary based upon the shipperAll replacements are shipped to the consumer via FedEx Ground As per our previous communications with the consumer, we will be more than happy to assist with his products in the manner described above; we simply need his address to set up the filePlease ask the consumer to contact us with this information at his earliest possible convenience Thank you, Michael YConsumer Relations Supervisor

We thank you for taking the time to inform us of your experience with the Bottle Opener Belt in green. We value your opinion and are committed to ensuring your situation is resolved. We apologize the belt was not the correct measurement and will be sending out a new belt to you
Thanks, Customer Service

Consumer *** *** contacted us about some footwear that she claimed had some rips on the insideShe was at that point set up with a file and emailed a prepaid SmartPost return label to send the shoes back to our offices for inspectionThe consumer has contacted us multiple times since then saying
that she has shipped the pair back using our labelWe have tracked the label and contacted FedEx directly and they have advised that our label was never used or scanned in at any FedEx or U.SPostal Service locationThe representative that has worked with the consumer has reached out on multiple occasions and does not receive an answerThe consumer has contacted us multiple times upset stating that nobody is getting back with herBoth myself and another member of our management team have also tried to reach out with the same result of no answerOur recommendation would be to advise the consumer to check with the location that the order was dropped off at to see if they have any record of the package being shippedUntil an item is received in our office for inspection, we will not be able to assist the consumer; we would require at least some proof of shipment We also have checked our system for any other inquiries from this consumer and we have found that the consumer purchased the exact same style that she has contacted us about from our eCommerce website and that she returned that item and received credit in March We are unsure if the consumer is mistaking that return with a return that she was shipping back to another company Thank you, Michael YConsumer Relations Supervisor Corporate Customer Service Center Richmond, IN P: ext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In their response, they clearly showed two very important points:1) They asked me the same question several times, even though I already provided them with a response to that information.As I already explained to them multiple times, I am a travelling technician, and as such, I travel (shocking, I know)In order for me to provide accurate information, I need to have the shipping estimate, which brings me to point, 2) They stated they would gladly provide me with a shipping estimate, but they refused to do so for me on five separate occasionsSo, we see clearly that they are lying to the Revdex.com, which is quite ridiculous, all things considered.When they are ready to stop playing games and start handling business in an appropriate and professional manner, i'll be available via emailAny further responses that include information, or do not include the information required for me to proceed, will not be accepted. As always, I am making things simple, and as always, the corporation is making it difficult.
Regards,
*** ***

To Whom it May Concern: I am responding to dispute *** for consumer *** ***I have reviewed the consumer’s complaint and there did appear to be a breakdown in communication regarding replacing her footwearSince the consumer did not purchase the footwear from us and it was
manufactured in 2013, we are unable to issue a cash refundAs the consumer did request a refund, I have issued a Sperry gift card in the amount of $(the price the consumer advised that she paid for the footwear) and have put it in the mail to the address on her complaintShe will receive this gift card within the next 5-business days and we will consider her case (internal file #***) closed Thank you, Michael YConsumer Relations Supervisor Corporate Customer Service Center Richmond, IN P: ext

We thank you for taking the time to inform us of your experience with the Bottle Opener Belt in green.  We value your opinion and are committed to ensuring your situation is resolved.  We apologize the belt was not the correct measurement and will be...

sending out a new belt to you.   Thanks, Customer Service

The Merrell Consumer Relations Team has had multiple contacts with the consumer, [redacted]. During his first contact on 3/1/17, we sent him a form asking for information so that we could set up a file and have his footwear sent in and replaced. The consumer responded but refused to give his...

physical address. We have requested this information again on 3/2/17,  3/3/17, and 3/4/17 without success. We do not currently offer a prepaid label option to have the footwear returned to our offices for inspection. Our current process is as follows:   1.       The consumer provides information regarding the footwear and their contact information (name, address, phone number, email address) so that a file can be set up. 2.       The information is reviewed and a determination is made as to whether the footwear can be covered under warranty. 3.       If approved, a return authorization is provided to the consumer. The consumer is responsible for the cost of shipping the footwear in. 4.       Once received, the product is inspected and, if defective, replaced. 5.       A replacement pair of the same size/style is sent to the consumer. If the same style is not available, a replacement product in the same price range is substituted (from a list of 3 options provided by the consumer).   We will not be able to provide the consumer with shipping speed; we can certainly provide an estimate of delivery, but this can vary based upon the shipper. All replacements are shipped to the consumer via FedEx Ground.   As per our previous communications with the consumer, we will be more than happy to assist with his products in the manner described above; we simply need his address to set up the file. Please ask the consumer to contact us with this information at his earliest possible convenience.   Thank you,   Michael Y. Consumer Relations Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This company DELIBERATELY gave me the run around with this. I gave them so many chances to take responsibility and remedy the situation AS THEY PROMISED THEY WOULD.  They NEVER called me as they claimed to.  The shoes they sent me ripped after 1 wear.  They need to refund this money immediately.  This has been going on for 8 months or so with them claiming they would fix the issue.
Regards,
[redacted]

To Whom it May Concern:   I am responding to dispute [redacted] for consumer [redacted]. The consumer has contacted the Revdex.com about a purchase made at onlineshoes.com in early 2017. The previous owners of onlineshoes.com filed bankruptcy in April 2017. Wolverine Worldwide purchased the domain name...

onlineshoes.com and relaunched the website in August 2017. Our company did not purchase any previous order history and did not assume responsibility for the debt of the previous owners. We purchased the domain name only. As this purchase was made from the previous owners of the domain who were granted bankruptcy protection, we are unable to assist with this consumer.   Thank you,   Michael Y. Consumer Relations Supervisor Corporate Customer Service Center Richmond, IN 47374 P: 800.789.8586