I think [redacted] filed his complaint rather quickly based on high emotions because myself and [redacted] didn’t know it was that bad until we received his certified letter one day and the Revdex.com complaint a day or two later, so we hadn’t even have time to address his concerns or make it rightHowever, [redacted] just left our officeHis concerns were addressed and we’ve agreed to refund his Earnest Money of $See the attached cancellation agreementWe will still give [redacted] the first option to purchase the home after it is completed, as the home has been customized for himWe feel he will still end up purchasing the home, however with this cancelation agreement he has no responsibility to purchase itWhen people decide to build homes, The buyer and the salesman’s go over hundreds of items and talk about hundreds of optionsHowever, when it comes time to write the contract and get a final price, [redacted] will then go over the specifics of what he has included in their contract and what they could affordThen they review the contract and sign it Ultimately it is up to the buyer to make sure everything they wanted is in the contract before they sign it because the paragraph pictured below is in every contract including [redacted] We don’t include this paragraph in the contract so that we can mislead, lie or over promise and under deliver during the building process, we do it because we build homes a year and [redacted] can’t possibly remember every little thing that was discussed during each appointment, as he is human I hate to rehash [redacted] complaints as he seemed satisfied when he left today, but I understand I have too Upgrades: When [redacted] decided to proceed with the build and write up a contract, he’d told [redacted] he wanted to duplicate a house he had toured [redacted] thought he had all of the items from that house included but without his knowledge, as he isn’t the designer, there were upgrades in that house that [redacted] didn’t know to include in [redacted] ’s contract When Nicolas brought this to our attention we rectified it and included the items that were addressed as a courtesy at no additional cost to make the home buyer happyThe items he received were: upgraded laminate flooring, pendant lighting over the kitchen island, exterior shutters and an upgraded front door Blinds: Blinds were not included in his contract and they were not installed on the house he toured We don’t know if [redacted] did miss-quote and tell him $a window or if he said $40-a window depending on size but the buyer only remembers $Either way, blinds are not included in his contract he can purchase them from elsewhere after he closes on the house With that said because we do such a large volume with our suppliers we are able to pass on excellent pricing onto our homeowners.Back Landscaping: [redacted] insisted that [redacted] quoted him $for back sod and sprinkler We think this might have been a misunderstanding as [redacted] knows what it cost and wouldn’t have said that, he isn’t that type of salesman We pay $for a front yard package and $1600-$for back sprinklers onlyBut for back sprinklers and sod on average we pay $3000-$depending on the size of the back and side yards and all back and side landscaping is always sent out for quotes, due to they vary in sizeTo show [redacted] we weren’t trying to take advantage of him, we asked three 3rd party independent landscapers to go out and quote it for us so he could see different opinions Ultimately, back landscaping was not included, he does not have to have it and can purchase it elsewhere after closing.Laminate countertop sealant: We have no idea where this idea would come fromNowadays Laminate countertops depending on the style chosen can look very similar to graniteHowever, as far as I am aware there is no such thing as a sealant you could put over the laminate materialDuring the selections appointment, our designer, Linsey did show him all of our laminate countertop samplesThey do come in a wide variety of patterns and sheens from High Def or Glossy to flat If the buyer wants Granite, it would have increased his purchase price and it would have been included in his contract.VA and USAA loans: We do in fact do several VA and USAA loans every year [redacted] was misinformed by his real estate agent when he was told he couldn’t close on that type of loan without grass Every lender has different requirements with regards to contracts and landscaping during the winter months when landscaping cannot be installed Most lenders will do what is called an Escrow holdback, where they hold back the value of the missing landscaping until the work is completed in the springOther lenders like USAA require that everything included in the contract is installed on the home before closingSo our options with [redacted] would have been Remove all the landscaping from his contract and reduce the price of his home or Remove the landscaping from his contract, keeping the price the same and doing a separate contract stating that we will install landscaping on his home in the springMy point is there are options, he just didn’t give us a chance to talk about them before filing his complaint We would have never force [redacted] into a loan or home he couldn’t affordUltimately, everything above has been resolved [redacted] is getting his earnest money as he’s requested in his complaint We will finish the home with the chosen finishes that [redacted] selectedAt that time we will give him the opportunity to enter back into a contract and purchase the finished home or not We strive to provide a well built home with happy homeownersHowever, building a house can be stressful for people and emotions can run high at timesHowever, we will always include something in a home if it is on the contract, even if we had to knock it down or start over on a new lot we always try to make it right These are real homes, being manufactured by humans, out of wood products, things are bound to happen [redacted] [redacted] [redacted]
I think [redacted] filed his complaint rather quickly based on high emotions because myself and [redacted] didn’t know it was that bad until we received his certified letter one day and the Revdex.com complaint a day or two later, so we hadn’t even have time to address his concerns or make it right. However,...
[redacted] just left our office. His concerns were addressed and we’ve agreed to refund his Earnest Money of $2000. See the attached cancellation agreement. We will still give [redacted] the first option to purchase the home after it is completed, as the home has been customized for him. We feel he will still end up purchasing the home, however with this cancelation agreement he has no responsibility to purchase it. When people decide to build homes, The buyer and the salesman’s go over hundreds of items and talk about hundreds of options. However, when it comes time to write the contract and get a final price, [redacted] will then go over the specifics of what he has included in their contract and what they could afford. Then they review the contract and sign it. Ultimately it is up to the buyer to make sure everything they wanted is in the contract before they sign it because the paragraph pictured below is in every contract including [redacted]. We don’t include this paragraph in the contract so that we can mislead, lie or over promise and under deliver during the building process, we do it because we build 100 homes a year and [redacted] can’t possibly remember every little thing that was discussed during each appointment, as he is human. I hate to rehash [redacted] complaints as he seemed satisfied when he left today, but I understand I have too. Upgrades: When [redacted] decided to proceed with the build and write up a contract, he’d told [redacted] he wanted to duplicate a house he had toured. [redacted] thought he had all of the items from that house included but without his knowledge, as he isn’t the designer, there were upgrades in that house that [redacted] didn’t know to include in [redacted]’s contract. When Nicolas brought this to our attention we rectified it and included the items that were addressed as a courtesy at no additional cost to make the home buyer happy. The items he received were: upgraded laminate flooring, pendant lighting over the kitchen island, exterior shutters and an upgraded front door. Blinds: Blinds were not included in his contract and they were not installed on the house he toured. We don’t know if [redacted] did miss-quote and tell him $40 a window or if he said $40-60 a window depending on size but the buyer only remembers $40 Either way, blinds are not included in his contract he can purchase them from elsewhere after he closes on the house. With that said because we do such a large volume with our suppliers we are able to pass on excellent pricing onto our homeowners.Back Landscaping: [redacted] insisted that [redacted] quoted him $1500 for back sod and sprinkler. We think this might have been a misunderstanding as [redacted] knows what it cost and wouldn’t have said that, he isn’t that type of salesman. We pay $1600 for a front yard package and $1600-$1800 for back sprinklers only. But for back sprinklers and sod on average we pay $3000-$4000 depending on the size of the back and side yards and all back and side landscaping is always sent out for quotes, due to they vary in size. To show [redacted] we weren’t trying to take advantage of him, we asked three 3rd party independent landscapers to go out and quote it for us so he could see 3 different opinions. Ultimately, back landscaping was not included, he does not have to have it and can purchase it elsewhere after closing.Laminate countertop sealant: We have no idea where this idea would come from. Nowadays Laminate countertops depending on the style chosen can look very similar to granite. However, as far as I am aware there is no such thing as a sealant you could put over the laminate material. During the selections appointment, our designer, Linsey did show him all of our laminate countertop samples. They do come in a wide variety of patterns and sheens from High Def or Glossy to flat. If the buyer wants Granite, it would have increased his purchase price and it would have been included in his contract.VA and USAA loans: We do in fact do several VA and USAA loans every year. [redacted] was misinformed by his real estate agent when he was told he couldn’t close on that type of loan without grass. Every lender has different requirements with regards to contracts and landscaping during the winter months when landscaping cannot be installed. Most lenders will do what is called an Escrow holdback, where they hold back the value of the missing landscaping until the work is completed in the spring. Other lenders like USAA require that everything included in the contract is installed on the home before closing. So our options with [redacted] would have been 1. Remove all the landscaping from his contract and reduce the price of his home or 2. Remove the landscaping from his contract, keeping the price the same and doing a separate contract stating that we will install landscaping on his home in the spring. My point is there are options, he just didn’t give us a chance to talk about them before filing his complaint. We would have never force [redacted] into a loan or home he couldn’t afford. Ultimately, everything above has been resolved. [redacted] is getting his earnest money as he’s requested in his complaint. We will finish the home with the chosen finishes that [redacted] selected. At that time we will give him the opportunity to enter back into a contract and purchase the finished home or not. We strive to provide a well built home with happy homeowners. However, building a house can be stressful for people and emotions can run high at times. However, we will always include something in a home if it is on the contract, even if we had to knock it down or start over on a new lot we always try to make it right. These are real homes, being manufactured by humans, out of wood products, things are bound to happen. [redacted]
I think [redacted] filed his complaint rather quickly based on high emotions because myself and [redacted] didn’t know it was that bad until we received his certified letter one day and the Revdex.com complaint a day or two later, so we hadn’t even have time to address his concerns or make it rightHowever, [redacted] just left our officeHis concerns were addressed and we’ve agreed to refund his Earnest Money of $See the attached cancellation agreementWe will still give [redacted] the first option to purchase the home after it is completed, as the home has been customized for himWe feel he will still end up purchasing the home, however with this cancelation agreement he has no responsibility to purchase itWhen people decide to build homes, The buyer and the salesman’s go over hundreds of items and talk about hundreds of optionsHowever, when it comes time to write the contract and get a final price, [redacted] will then go over the specifics of what he has included in their contract and what they could affordThen they review the contract and sign it Ultimately it is up to the buyer to make sure everything they wanted is in the contract before they sign it because the paragraph pictured below is in every contract including [redacted] We don’t include this paragraph in the contract so that we can mislead, lie or over promise and under deliver during the building process, we do it because we build homes a year and [redacted] can’t possibly remember every little thing that was discussed during each appointment, as he is human I hate to rehash [redacted] complaints as he seemed satisfied when he left today, but I understand I have too Upgrades: When [redacted] decided to proceed with the build and write up a contract, he’d told [redacted] he wanted to duplicate a house he had toured [redacted] thought he had all of the items from that house included but without his knowledge, as he isn’t the designer, there were upgrades in that house that [redacted] didn’t know to include in [redacted] ’s contract When Nicolas brought this to our attention we rectified it and included the items that were addressed as a courtesy at no additional cost to make the home buyer happyThe items he received were: upgraded laminate flooring, pendant lighting over the kitchen island, exterior shutters and an upgraded front door Blinds: Blinds were not included in his contract and they were not installed on the house he toured We don’t know if [redacted] did miss-quote and tell him $a window or if he said $40-a window depending on size but the buyer only remembers $Either way, blinds are not included in his contract he can purchase them from elsewhere after he closes on the house With that said because we do such a large volume with our suppliers we are able to pass on excellent pricing onto our homeowners.Back Landscaping: [redacted] insisted that [redacted] quoted him $for back sod and sprinkler We think this might have been a misunderstanding as [redacted] knows what it cost and wouldn’t have said that, he isn’t that type of salesman We pay $for a front yard package and $1600-$for back sprinklers onlyBut for back sprinklers and sod on average we pay $3000-$depending on the size of the back and side yards and all back and side landscaping is always sent out for quotes, due to they vary in sizeTo show [redacted] we weren’t trying to take advantage of him, we asked three 3rd party independent landscapers to go out and quote it for us so he could see different opinions Ultimately, back landscaping was not included, he does not have to have it and can purchase it elsewhere after closing.Laminate countertop sealant: We have no idea where this idea would come fromNowadays Laminate countertops depending on the style chosen can look very similar to graniteHowever, as far as I am aware there is no such thing as a sealant you could put over the laminate materialDuring the selections appointment, our designer, Linsey did show him all of our laminate countertop samplesThey do come in a wide variety of patterns and sheens from High Def or Glossy to flat If the buyer wants Granite, it would have increased his purchase price and it would have been included in his contract.VA and USAA loans: We do in fact do several VA and USAA loans every year [redacted] was misinformed by his real estate agent when he was told he couldn’t close on that type of loan without grass Every lender has different requirements with regards to contracts and landscaping during the winter months when landscaping cannot be installed Most lenders will do what is called an Escrow holdback, where they hold back the value of the missing landscaping until the work is completed in the springOther lenders like USAA require that everything included in the contract is installed on the home before closingSo our options with [redacted] would have been Remove all the landscaping from his contract and reduce the price of his home or Remove the landscaping from his contract, keeping the price the same and doing a separate contract stating that we will install landscaping on his home in the springMy point is there are options, he just didn’t give us a chance to talk about them before filing his complaint We would have never force [redacted] into a loan or home he couldn’t affordUltimately, everything above has been resolved [redacted] is getting his earnest money as he’s requested in his complaint We will finish the home with the chosen finishes that [redacted] selectedAt that time we will give him the opportunity to enter back into a contract and purchase the finished home or not We strive to provide a well built home with happy homeownersHowever, building a house can be stressful for people and emotions can run high at timesHowever, we will always include something in a home if it is on the contract, even if we had to knock it down or start over on a new lot we always try to make it right These are real homes, being manufactured by humans, out of wood products, things are bound to happen [redacted] [redacted] [redacted]
I think [redacted] filed his complaint rather quickly based on high emotions because myself and [redacted] didn’t know it was that bad until we received his certified letter one day and the Revdex.com complaint a day or two later, so we hadn’t even have time to address his concerns or make it right. However,...
[redacted] just left our office. His concerns were addressed and we’ve agreed to refund his Earnest Money of $2000. See the attached cancellation agreement. We will still give [redacted] the first option to purchase the home after it is completed, as the home has been customized for him. We feel he will still end up purchasing the home, however with this cancelation agreement he has no responsibility to purchase it. When people decide to build homes, The buyer and the salesman’s go over hundreds of items and talk about hundreds of options. However, when it comes time to write the contract and get a final price, [redacted] will then go over the specifics of what he has included in their contract and what they could afford. Then they review the contract and sign it. Ultimately it is up to the buyer to make sure everything they wanted is in the contract before they sign it because the paragraph pictured below is in every contract including [redacted]. We don’t include this paragraph in the contract so that we can mislead, lie or over promise and under deliver during the building process, we do it because we build 100 homes a year and [redacted] can’t possibly remember every little thing that was discussed during each appointment, as he is human. I hate to rehash [redacted] complaints as he seemed satisfied when he left today, but I understand I have too. Upgrades: When [redacted] decided to proceed with the build and write up a contract, he’d told [redacted] he wanted to duplicate a house he had toured. [redacted] thought he had all of the items from that house included but without his knowledge, as he isn’t the designer, there were upgrades in that house that [redacted] didn’t know to include in [redacted]’s contract. When Nicolas brought this to our attention we rectified it and included the items that were addressed as a courtesy at no additional cost to make the home buyer happy. The items he received were: upgraded laminate flooring, pendant lighting over the kitchen island, exterior shutters and an upgraded front door. Blinds: Blinds were not included in his contract and they were not installed on the house he toured. We don’t know if [redacted] did miss-quote and tell him $40 a window or if he said $40-60 a window depending on size but the buyer only remembers $40 Either way, blinds are not included in his contract he can purchase them from elsewhere after he closes on the house. With that said because we do such a large volume with our suppliers we are able to pass on excellent pricing onto our homeowners.Back Landscaping: [redacted] insisted that [redacted] quoted him $1500 for back sod and sprinkler. We think this might have been a misunderstanding as [redacted] knows what it cost and wouldn’t have said that, he isn’t that type of salesman. We pay $1600 for a front yard package and $1600-$1800 for back sprinklers only. But for back sprinklers and sod on average we pay $3000-$4000 depending on the size of the back and side yards and all back and side landscaping is always sent out for quotes, due to they vary in size. To show [redacted] we weren’t trying to take advantage of him, we asked three 3rd party independent landscapers to go out and quote it for us so he could see 3 different opinions. Ultimately, back landscaping was not included, he does not have to have it and can purchase it elsewhere after closing.Laminate countertop sealant: We have no idea where this idea would come from. Nowadays Laminate countertops depending on the style chosen can look very similar to granite. However, as far as I am aware there is no such thing as a sealant you could put over the laminate material. During the selections appointment, our designer, Linsey did show him all of our laminate countertop samples. They do come in a wide variety of patterns and sheens from High Def or Glossy to flat. If the buyer wants Granite, it would have increased his purchase price and it would have been included in his contract.VA and USAA loans: We do in fact do several VA and USAA loans every year. [redacted] was misinformed by his real estate agent when he was told he couldn’t close on that type of loan without grass. Every lender has different requirements with regards to contracts and landscaping during the winter months when landscaping cannot be installed. Most lenders will do what is called an Escrow holdback, where they hold back the value of the missing landscaping until the work is completed in the spring. Other lenders like USAA require that everything included in the contract is installed on the home before closing. So our options with [redacted] would have been 1. Remove all the landscaping from his contract and reduce the price of his home or 2. Remove the landscaping from his contract, keeping the price the same and doing a separate contract stating that we will install landscaping on his home in the spring. My point is there are options, he just didn’t give us a chance to talk about them before filing his complaint. We would have never force [redacted] into a loan or home he couldn’t afford. Ultimately, everything above has been resolved. [redacted] is getting his earnest money as he’s requested in his complaint. We will finish the home with the chosen finishes that [redacted] selected. At that time we will give him the opportunity to enter back into a contract and purchase the finished home or not. We strive to provide a well built home with happy homeowners. However, building a house can be stressful for people and emotions can run high at times. However, we will always include something in a home if it is on the contract, even if we had to knock it down or start over on a new lot we always try to make it right. These are real homes, being manufactured by humans, out of wood products, things are bound to happen. [redacted]
[redacted]
[redacted]