Womack Publishing

below is our response to the customer’s complaint Customer verbally and by email (see below) contracted on May to run ads every other week in four of our weekly publications and once a month in our monthly publicationThe cost to run in the weeklies was $each run and the monthly publication was $per monthThe customer’s statement that the monthly cost was around $is inaccurateThe true monthly cost would be $or $depending on the number of Wednesday’s in a given monthThe ads first ran in the May 29, editionsThe ads continued to run until we were notified in early November to cancel the adsWe have no record of either a verbal or written cancellation notice before that dateThere has been no employee turnover at the newspaper office so her statement that the employee no longer works here is inaccurate The customer herself admits in the complaint that she did not decide that the ads were not working until months had passedDespite this acknowledgement, she has only paid us for the first week of adsStatements are mailed out each month so she was aware of the status of her account In reviewing the account we did discover that we had overbilled for one publication and are issuing the customer a $credit

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our budget was only $a month which the sales rep told us she worked a special plan to make this happen and we agreed to move forward. After months I called and cancelled which did not happen. I called again in about a month and a half and they agreed to close the account and make a adjustment. Only the adjustments were made. called again to cancel did not happen - They have turned me into a collection agency and said I only made one payment which I have copy of checks.
Regards,
*** ***

below is our response to the customer’s complaint
Customer verbally and by email (see below) contracted on May 23 to run ads every other week in four of our weekly publications and once a month in our monthly publication. The cost to run in the 4 weeklies was $187.44 each run and the monthly...

publication was $64.00 per month. The customer’s statement that the monthly cost was around $200 is inaccurate. The true monthly cost would be $438.88 or $626.32 depending on the number of Wednesday’s in a given month. The ads first ran in the May 29, 2013 editions. The ads continued to run until we were notified in early November to cancel the ads. We have no record of either a verbal or written cancellation notice before that date. There has been no employee turnover at the newspaper office so her statement that the employee no longer works here is inaccurate. 
The customer herself admits in the complaint that she did not decide that the ads were not working until 3 months had passed. Despite this acknowledgement, she has only paid us for the first week of ads. Statements are mailed out each month so she was aware of the status of her account. 
In reviewing the account we did discover that we had overbilled for one publication and are issuing the customer a $250 credit.

Review: We agreed to a month to month program costing in the neighorhood of $200 a month with several diffrent of their sub newspaper companies to try to advertise in the out lining areas BUT after 3 months we did not see increased traffic and cancel the accounts by calling the Altavista Journal Location our sales person did not take the call but the person said she was familiar with the account and would get it handled , I tried to hunt who that person was but I do not think she works for the company any more. If they look they will probally see that she only cancelled one account in error or maybe she failed to do it at all. (not sure if someone just dropped the ball) I have witnesses from employees from my business calls were made and accounts were cancelled.Desired Settlement: Billing adjustment to correct thier problem -

Business

Response:

below is our response to the customer’s complaint

Customer verbally and by email (see below) contracted on May 23 to run ads every other week in four of our weekly publications and once a month in our monthly publication. The cost to run in the 4 weeklies was $187.44 each run and the monthly publication was $64.00 per month. The customer’s statement that the monthly cost was around $200 is inaccurate. The true monthly cost would be $438.88 or $626.32 depending on the number of Wednesday’s in a given month. The ads first ran in the May 29, 2013 editions. The ads continued to run until we were notified in early November to cancel the ads. We have no record of either a verbal or written cancellation notice before that date. There has been no employee turnover at the newspaper office so her statement that the employee no longer works here is inaccurate.

The customer herself admits in the complaint that she did not decide that the ads were not working until 3 months had passed. Despite this acknowledgement, she has only paid us for the first week of ads. Statements are mailed out each month so she was aware of the status of her account.

In reviewing the account we did discover that we had overbilled for one publication and are issuing the customer a $250 credit.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Our budget was only $200.00 a month which the sales rep told us she worked a special plan to make this happen and we agreed to move forward. After 2 months I called and cancelled which did not happen. I called again in about a month and a half and they agreed to close the account and make a adjustment. Only the adjustments were made. called again to cancel did not happen - They have turned me into a collection agency and said I only made one payment which I have copy of 5 checks.

Regards,