Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There were only three criteria that I was shopping for in the leather I eventually purchased from another company: 1. Natural undyed leather.2. 9 ounce or thicker. 3. Had to be soft and pliable like suede, not hard like dress shoe sole leather. Leather unlimited's website clarified the first two criteria. The only reason I called before placing the order was to find out if the third criteria could be met. After I was told by the representative I spoke with that this was a soft leather, unlike dress shoe sole leather, I ordered it. No offer was ever made to send me a sample of the hide. In fact the company that I did buy a hide from, did send me a sample. I called several companies looking to meet these criteria. Nobody else had a problem answering or understanding my questions. Even the owner of leather unlimited understood what I was looking for when I spoke with him, and he told me he didn't have what I wanted. If his representative would have done the same I never would've ordered the product. Since this was a mistake made by their company representative, Leather Unlimited should have to pay for the shipping both ways.I didn't even dispute the charge with my credit card company until the credit from leather unlimited came in at less than it should have. The credit card company obviously knew that this credit had just occurred and why I was disputing the charge. They insisted that the full amount had to be disputed because I had received the wrong product.Leather unlimited's allegations are completely false and malicious, and even bordering on slanderous. I have explained myself clearly and honestly from the start, and have been responded to with lies and accusations from leather unlimited.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There were only three criteria that I was shopping for in the leather I eventually purchased from another company: 1. Natural undyed leather.2. 9 ounce or thicker. 3. Had to be soft and pliable like suede, not hard like dress shoe sole leather. Leather unlimited's website clarified the first two criteria. The only reason I called before placing the order was to find out if the third criteria could be met. After I was told by the representative I spoke with that this was a soft leather, unlike dress shoe sole leather, I ordered it. No offer was ever made to send me a sample of the hide. In fact the company that I did buy a hide from, did send me a sample. I called several companies looking to meet these criteria. Nobody else had a problem answering or understanding my questions. Even the owner of leather unlimited understood what I was looking for when I spoke with him, and he told me he didn't have what I wanted. If his representative would have done the same I never would've ordered the product. Since this was a mistake made by their company representative, Leather Unlimited should have to pay for the shipping both ways.I didn't even dispute the charge with my credit card company until the credit from leather unlimited came in at less than it should have. The credit card company obviously knew that this credit had just occurred and why I was disputing the charge. They insisted that the full amount had to be disputed because I had received the wrong product.Leather unlimited's allegations are completely false and malicious, and even bordering on slanderous. I have explained myself clearly and honestly from the start, and have been responded to with lies and accusations from leather unlimited.
Regards,
[redacted]