Women To Women OB/GYN

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The response acknowledges that I am due a $25 refund and that I have requested this refund on prior occasions. However, even though the response states that Women to Women asked its corporate offices to expedite my refund in February of 2014, two months later, I still have not received the refund. The entire purpose of my complaint was to obtain help in receiving a $25 refund that is clearly owed and that I have been trying to obtain for 2 years. The response provides no explanation for the extended delay or why I have had to go to such lengths to obtain what is clearly due me. For this letter to state that the office is “working diligently” is simply incredulous. Moreover, the response makes no reference to when I can expect to receive the refund, and I note here that I still have not received the refund. For these reasons, the response is rejected.

The letter is the second response to customer concern ***On April 7, the copay and the customers certified mail postage expense was refunded and was shipped using FedEx Day deliveryAttached you will find a copy of the check and the delivery confirmation from FedEx confirming delivery on 4/9/

The letter is in response to customer concern ID [redacted]. My first contact with the customer was in November of 2013 in which I verified the refund owed to the customer and verified the mailing address for the refund to be mailed. I also explained that because our practice is corporate owned the...

refund process is not handled directly by our office and may take some time before a refund is actually issued. The first notice that the customer had not received the refund after our initial conversation is when the office received a certified letter from the customer in February of 2014. The matter of the refund was immediately escalated to our Finance Department since the letter was received in February of 2014 and to date we are working diligently on the issuance of the refund to our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response acknowledges that I am due a $25 refund and that I have requested this refund on prior occasions.  However, even though the response states that Women to Women asked its corporate offices to expedite my refund in February of 2014, two months later, I still have not received the refund.  The entire purpose of my complaint was to obtain help in receiving a $25 refund that is clearly owed and that I have been trying to obtain for 2 years.  The response provides no explanation for the extended delay or why I have had to go to such lengths to obtain what is clearly due me.  For this letter to state that the office is “working diligently” is simply incredulous.  Moreover, the response makes no reference to when I can expect to receive the refund, and I note here that I still have not received the refund.  For these reasons, the response is rejected.

Review: I was a patient of the Women to Women OB/GYN office in Newark, Delaware for two years. At my first office visit on March 26, 2012, I was told I had a co-pay of $25. I informed the clerk that I did not have a co-pay for yearly exams but she insisted one be paid. I did so to prevent further trouble.When I received an EOB a few weeks later, it confirmed that I had not owed a co-payment and that my insurance company paid the entire amount. I did not seek a refund at that time, as I assumed one would be issued once the payment was processed. When I failed to receive a refund after several weeks, I telephoned the office and inquired. I was informed that there was a $25 credit on my account but that the billing person was not in that day. Although I was told a message would be left for her, I never heard back. Because I planned to continue to be a patient, I did not push the issue and allowed the credit to remain on my account.At my next exam in March of 2013, a receptionist again confirmed that I had a $25 credit on my account. I asked for a refund and was told the office had recently changed billing systems and the billing person would call me. I received a phone call from billing a few days later and explained the situation. I was told a refund would be issued but never received one. I continued to call numerous times about the refund but have never received it.In September 2013 I moved out of state, so I renewed my efforts to obtain the refund. Again, I am continuously told there is a refund due and that it will be sent to me but I have not received it. Finally in January 2014, I sent a certified letter to the office with a copy of my records showing the refund is owed. I advised the office that if I did not receive the refund I would have no choice but to take other action. That letter was received by the office approximately one month ago and cost me approximately $7.00 to send. I received the signed receipt but no refund has been forthcoming, nor has any contact been initiated.Desired Settlement: Although I believe at this point I should be entitled to interest and the cost of sending the certified letter, I would settle for simply receiving the amount owed me, $25. I also request an apology for the effort I have had to put into obatining a refund that is rightly and admittedly due me. I have the necessary proof of refund due, if requested.

Business

Response:

The letter is in response to customer concern ID [redacted]. My first contact with the customer was in November of 2013 in which I verified the refund owed to the customer and verified the mailing address for the refund to be mailed. I also explained that because our practice is corporate owned the refund process is not handled directly by our office and may take some time before a refund is actually issued. The first notice that the customer had not received the refund after our initial conversation is when the office received a certified letter from the customer in February of 2014. The matter of the refund was immediately escalated to our Finance Department since the letter was received in February of 2014 and to date we are working diligently on the issuance of the refund to our customer.

Consumer

Response: