Patient received statements of $in Sept, Oct, Nov & Dec No payments received so Demand Letter sent 1/22/15, showing balance due of $because the claim for DOS 9/26/was posted on 1/20/ Patient had called on 12/12/14, state:d she would pay the balance of $plus the $for the next injection on her 1/23/visitPatient came in 1/23/and paid this $balance, elected not to receive injection due to costPatient received the Demand Letter between 1/23/& 1/26/ Patient called 1/26/15, was very upset about amount due on Demand Letter*** spoke with the Patient and explained that the account balance was currently $as the $was reduced by the $payment [redacted] explained that the new statement showing the $charge was not scheduled to go to the patient until 1/28/The $was from DOS 9/26/and was just received from her insurance - that is why she was not informed prior about this additional balanceSince the statement had not been created in the system, the statement balance showing was only the $342.00, which is what was the front desk quoted after checking with [redacted] in BillingIt is Billing's policy to quote account balances as shown on the most recent statement to the Patient - this is to allow Patients the time to review statement charges prior to making payment Patient informed [redacted] that the Patient had spoken with an attorney and was told she could sue Women's Care if we sent any more threatening letters [redacted] explained to the patient that, when she failed to pay her balance within the days outlined in the financial policy the patient had signed, a letter was generated explaining the balance due, giving options to help the patient make payment, and explaining possible consequences of nonpaymentIt was not intended as a threat, merely as a demand of past due payment [redacted] agreed that the ***ient could wait to pay the $until she had received her new statement and reviewed the charges once the new statement was generated and sent to the ***ient on 1/28/The DOS 9/26/charges were originally sent electronically to Medicare on 10/07/When there was no response from Medicare, the claim was sent again on 11/24/The claim was processed and posted in Women's Care's system on 1/20/Based on the EOB from Medicare, the charges were assigned to the ***ient on 1/20/There was no exceptional delay in Medicare's processing of this claim
Patient received statements of $in Sept, Oct, Nov & Dec 2014. No payments received so Demand Letter sent 1/22/15, showing balance due of $because the claim for DOS 9/26/was posted on 1/20/15.
Patient had called on 12/12/14, state:d she would pay the
balance of $plus the $for the next injection on her 1/23/visit. Patient came in 1/23/and paid this $balance, elected not to receive injection due to costPatient received the Demand Letter between 1/23/& 1/26/15.
Patient called 1/26/15, was very upset about amount due on Demand Letter*** spoke with the Patient and explained that the account balance was currently $as the $was reduced by the $payment*** explained that the new statement showing the $charge was not scheduled to go to the patient until 1/28/The $was from DOS 9/26/and was just received from her insurance - that is why she was not informed prior about this additional balance. Since the statement had not been created in the system, the statement balance showing was only the $342.00, which is what was the front desk quoted after checking with *** in BillingIt is Billing's policy to quote account balances as shown on the most recent statement to the Patient - this is to allow Patients the time to review statement charges prior to making payment.
Patient informed *** that the Patient had spoken with an attorney and was told she could sue Women's Care if we sent any more threatening letters*** explained to the patient that, when she failed to pay her balance within the days outlined in the financial policy the patient had signed, a letter was generated explaining the balance due, giving options to help the patient make payment, and explaining possible consequences of nonpaymentIt was not intended as a threat, merely as a demand of past due payment*** agreed that the ***ient could wait to pay the $until she had received her new statement and reviewed the charges once the new statement was generated and sent to the ***ient on 1/28/The DOS 9/26/charges were originally sent electronically to Medicare on 10/07/When there was no response from Medicare, the claim was sent again on 11/24/The claim was processed and posted in Women's Care's system on 1/20/Based on the EOB from Medicare, the charges were assigned to the ***ient on 1/20/There was no exceptional delay in Medicare's processing of this claim
Patient received statements of $in Sept, Oct, Nov & Dec No payments received so Demand Letter sent 1/22/15, showing balance due of $because the claim for DOS 9/26/was posted on 1/20/ Patient had called on 12/12/14, state:d she would pay the balance of $plus the $for the next injection on her 1/23/visitPatient came in 1/23/and paid this $balance, elected not to receive injection due to costPatient received the Demand Letter between 1/23/& 1/26/ Patient called 1/26/15, was very upset about amount due on Demand Letter*** spoke with the Patient and explained that the account balance was currently $as the $was reduced by the $payment [redacted] explained that the new statement showing the $charge was not scheduled to go to the patient until 1/28/The $was from DOS 9/26/and was just received from her insurance - that is why she was not informed prior about this additional balanceSince the statement had not been created in the system, the statement balance showing was only the $342.00, which is what was the front desk quoted after checking with [redacted] in BillingIt is Billing's policy to quote account balances as shown on the most recent statement to the Patient - this is to allow Patients the time to review statement charges prior to making payment Patient informed [redacted] that the Patient had spoken with an attorney and was told she could sue Women's Care if we sent any more threatening letters [redacted] explained to the patient that, when she failed to pay her balance within the days outlined in the financial policy the patient had signed, a letter was generated explaining the balance due, giving options to help the patient make payment, and explaining possible consequences of nonpaymentIt was not intended as a threat, merely as a demand of past due payment [redacted] agreed that the ***ient could wait to pay the $until she had received her new statement and reviewed the charges once the new statement was generated and sent to the ***ient on 1/28/The DOS 9/26/charges were originally sent electronically to Medicare on 10/07/When there was no response from Medicare, the claim was sent again on 11/24/The claim was processed and posted in Women's Care's system on 1/20/Based on the EOB from Medicare, the charges were assigned to the ***ient on 1/20/There was no exceptional delay in Medicare's processing of this claim
Patient received statements of $in Sept, Oct, Nov & Dec 2014. No payments received so Demand Letter sent 1/22/15, showing balance due of $because the claim for DOS 9/26/was posted on 1/20/15.
Patient had called on 12/12/14, state:d she would pay the
balance of $plus the $for the next injection on her 1/23/visit. Patient came in 1/23/and paid this $balance, elected not to receive injection due to costPatient received the Demand Letter between 1/23/& 1/26/15.
Patient called 1/26/15, was very upset about amount due on Demand Letter*** spoke with the Patient and explained that the account balance was currently $as the $was reduced by the $payment*** explained that the new statement showing the $charge was not scheduled to go to the patient until 1/28/The $was from DOS 9/26/and was just received from her insurance - that is why she was not informed prior about this additional balance. Since the statement had not been created in the system, the statement balance showing was only the $342.00, which is what was the front desk quoted after checking with *** in BillingIt is Billing's policy to quote account balances as shown on the most recent statement to the Patient - this is to allow Patients the time to review statement charges prior to making payment.
Patient informed *** that the Patient had spoken with an attorney and was told she could sue Women's Care if we sent any more threatening letters*** explained to the patient that, when she failed to pay her balance within the days outlined in the financial policy the patient had signed, a letter was generated explaining the balance due, giving options to help the patient make payment, and explaining possible consequences of nonpaymentIt was not intended as a threat, merely as a demand of past due payment*** agreed that the ***ient could wait to pay the $until she had received her new statement and reviewed the charges once the new statement was generated and sent to the ***ient on 1/28/The DOS 9/26/charges were originally sent electronically to Medicare on 10/07/When there was no response from Medicare, the claim was sent again on 11/24/The claim was processed and posted in Women's Care's system on 1/20/Based on the EOB from Medicare, the charges were assigned to the ***ient on 1/20/There was no exceptional delay in Medicare's processing of this claim