This member joined our club with a friend and used her membership She never showed any signs that she was having mental issues when she joined or when she came in to use the clubWe have many senior members who come to our dub regularly to try to stay healthy and want a better quality oflife
as they age All our member agreements state in bold print on the front that after the initial term of the agreement that the membership will continue on a month to month basis until a 30-day advance written notice is given by either party to cancel the membership.Her monthly dues were debited from her bank and on her monthly bank statements for her and her family to see We also verbally explained cancellation policies to her when she joined so that the terms were clear, as we do with all our new membersWe never received any kind of notice verbally or in \.\riting from her, a family member or friend that she wanted to cancel her membership.This member' s daughter called November, 24, 2014,for the first time, demanding us to cancel her membership because her mother was mentally impairedIimmediately stopped her membership as requested due to her medical problems Her daughter also stated that in looking at her mother' s monthly statements that she didn't know what the monthly charges were on her account and never looked into it further until nowWe have no way of knowing how long the member was having problems or when the family took over her financial affairs.Many of our members keep their membership for years so when they want to use the club it is there for them and it also locks in the dues amount at a lower rateWe had no way of knowing that she was having problems or when she began having problems and the family never tried to find out what was being charged monthly on her bank statements so that the membership could be cancelledV/e are in the business of helping women of all ages get and stay healthy We do not just take advantage of our members everIt is w1.fortunate that this member has medical issues now and can no longer use her member shipAs I stated, her membership wasimmediately cancelled and she will be getting ao further chargesWe did not know anything about her current circumstances or why the family didn't look into her financial obligations soonerThis membership could have been cancelled long ago had someone contacted us
This member joined our club with a friend and used her membership She never showed any signs that she was having mental issues when she joined or when she came in to use the clubWe have many senior members who come to our dub regularly to try to stay healthy and want a better quality oflife
as they age All our member agreements state in bold print on the front that after the initial term of the agreement that the membership will continue on a month to month basis until a 30-day advance written notice is given by either party to cancel the membership.Her monthly dues were debited from her bank and on her monthly bank statements for her and her family to see We also verbally explained cancellation policies to her when she joined so that the terms were clear, as we do with all our new membersWe never received any kind of notice verbally or in \.\riting from her, a family member or friend that she wanted to cancel her membership.This member' s daughter called November, 24, 2014,for the first time, demanding us to cancel her membership because her mother was mentally impairedIimmediately stopped her membership as requested due to her medical problems Her daughter also stated that in looking at her mother' s monthly statements that she didn't know what the monthly charges were on her account and never looked into it further until nowWe have no way of knowing how long the member was having problems or when the family took over her financial affairs.Many of our members keep their membership for years so when they want to use the club it is there for them and it also locks in the dues amount at a lower rateWe had no way of knowing that she was having problems or when she began having problems and the family never tried to find out what was being charged monthly on her bank statements so that the membership could be cancelledV/e are in the business of helping women of all ages get and stay healthy We do not just take advantage of our members everIt is w1.fortunate that this member has medical issues now and can no longer use her member shipAs I stated, her membership wasimmediately cancelled and she will be getting ao further chargesWe did not know anything about her current circumstances or why the family didn't look into her financial obligations soonerThis membership could have been cancelled long ago had someone contacted us